Not quite the info I've received from my local dealer. Seems only vehicles in a certain build batch are to be treated as a 'known problem'. My August 2004 model which has had a very easy and quiet life, covering just 27,000 is not one of the chosen few.
They are prepared to put in a claim to Honda but don't give out much hope of success inasmuch as the last few they've put in have been rejected.
Reading between the lines here I think this is a bigger problem than we think and the consequences could well be expensive for Honda because if the 'flushing' doesn't work then it's a big CVT gearbox overhaul. Much cheaper for 'em to reject any claim out of hand than let it progress into big money problems.
I dare bet many vehicles have this fault without their owners even realising it.
I'm knarked that Honda are doing this when the same vehicle is sold in the USA for near on half what we pay and they get a 60,000 five year drive train waranty.
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I think the Americans have a different engine/drivetrain. A 109bhp 1.5 VTEC plus a conventional 5AT torque converter gearbox, or the 5MT. So not quite the same, but the price is outrageous in Europe, and the warranty woeful, when they are aware that there is an issue with the CVT gearbox.
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well berisford your dealer is giving you the brush off,this fault with the jazz cvt gearbox has a warranty extension applied to it by honda giving 7yrs or 100k whichever comes first,they clearly dont want the work,try another dealer ,if you have any probs ask them to look at bulletin no ...(HUK000000001117) this quite clearly clarifies the situation,ALL cvt jazz`s with chassis build code GD1 from 02,03,04,05,06 are included in this extended warranty,it covers as a first measure flushing the gearbox & if that doesnt cure things the a box strip & repair to sort the judder out !!
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Thanks for that info 'grease monkey', I'll try another dealer armed with your bulletin number.
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Well folks, armed with 'grease monkey's' info I tried the original supplying dealer. They were very defensive to start with and insisted on checking out the problem for themselves. (You have to laugh when these people insist that your particular problem is unique and never seen before.)
Well it went in last week and yes there is a problem and yes the 20 minutes 'diagnostic' was on warranty.
It's been in this a.m. for a 'flush' and whilst it has cured the problem I've been stung for £75 as the 'flush' it seems is not a warranty item!
Ironically if the problem had been worse and the 'flush' had not worked, it and all the subsequent (expensive) work would be covered FOC.
Seems a little unfair to me.
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Well, ATF change in any car is a service item.
However, having been messed around I think I might have made a bit of a fuss and asked them to waive the charge. Sounds like you did fairly well though:
CBCB says:
Honda recommends change of CVT fluid every 25,000 in "severe driving conditions" which includes regular driving less than 5 miles from cold otherwise CVT trouble can result. There is a new, improved CVT fluid for the box, which requires the old fluid to be flushed out first. Cost should be no more than £150, though there have been stories of quotes of £400.
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yeah very unfair berisford,you have been well & truly stung,it is quite clear on the bulletin that the flush will be carried out foc & if that doesnt cure the judder then a gearbox strip down to replace the start clutch will be done foc,you should complain to the service manager for a refund & then with customer services at honda uk if you dont get any joy out of the service manager.This is the whole point of an extended warranty ,it shouldnt cost you a penny !!! good luck, let us know how you get on !!
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yeah very unfair berisford you have been well & truly stung
I'm no friend of any dealer and I gave poor feedback to Honda over the delivery handover shambles when we got our Jazz. It was clear from the dealers reaction that Honda had ripped their heads off. Got the first service free (useful, at Honda prices).
However, if, as CBCB suggests, Honda call for an ATF change at 25K then Berisford's car (at 27K) was due one anyway. Also, based on the prices suggested, he seems to have got off lightly.
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Fair point 'Bill Payer', however, the standard schedule gearbox oil change is 50,000 miles, the 25,000 mentioned applies to vehicles subject to short journeys of less than 5 miles. Our vehicle has been doing at least 8 every time, normally 15.
I know it has recently been reported that a change at 25,000 for the new oil would be advised but I've had nothing from Honda on that.
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Fairy 'Nuff.
Up to you what to do, but my first approach would be to try to have a friendly chat with the dealer service manager, perhaps mentioning in the gentlest possible way that you don't think Honda have handled this well and perhaps you ought to speak to them directly. Ask him for the Honda customer services phone number!
If you've already done that, then just call Honda and lay into the dealer - sounds like they've messed you around and Honda really don't like that kind of thing.
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Just an update Honda UK changed the auto oil for CVT transmissions in 2006 from ATF to CVT-F
My advice to any Jazz Auto owner would be to replace the oil with the new CVT -F spec after 3 years as a matter of course.
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Well I never followed it up 'grease monkey', mainly because they were a snooty lot and the service manager was not a very reasonable chap. A few months later the garage lost the Honda franchise and closed down.
However, there has been a development, not a good one, the shake is back, not all the time but without a doubt it's back and getting worse by the week!
Anyone else had a recurance, what did the dealer have to say?
I've not been to our 'new' dealer abou it yet, I did use an alternative dealer about 25 miles away for the last service and MOT where I was quite happy (not with the bill) so I might try them with the judder. Question is will it still be covered by the warranty as the vehicle is 6 years old this July, though it's only done 8000 miles since the last gearbox fix?
Are you still involved with Honda warranties gease monkey?
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My wife has a 08 reg Jazz with 30.000miles on the clock which will be 7years old on 24 th April (tomorrow)
I took it to my local Brindley Honda agent where I bought it from and they
flushed the gearbox, cured the problem, totally free of charge.
Exerlent dealership, Well done Honda
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clubjazz.org/forum/index.php?topic=94.0 tells you all you need to know..
If a 2008 car, you may still be in extended warranty...
Edited by madf on 23/04/2015 at 10:48
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