I don't think anyone gets any satisfaction out of this kind of thing. I just hope you get it sorted out quickly and to your satisfaction.
I know a lot of people say VW's aren't what they were reliability-wise, but my understanding is that their mechanicals are still generally bombproof. Chances are it was someone in the factory having a bad day and it won't reoccur.
Good luck getting it sorted out.
Cheers
DP
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Sorry to hear of your troubles Pat L. It's not a nice feeling when your pride and joy suddenly feels very secondhand. Although it's a very different reason, two minor accidents in two months have more than taken the shine off my 7 month old Avensis, so I appreciate a little of what you are feeling!
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Someone with an Aygo has had a new engine after two weeks and this is a 'reliable' Toyota unit. Millions of engines are made, yours is one of those which has failed, but that's what warranties are for.
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>>though ironically Europcar seem to use VWs!
The reason for this is until very recently Europcar was wholly owned by VW.
Europcar still remains though the sole sub-contractor for replacement cars under the Volkswagen Assist Scheme. (shhh..inside knowledge)
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With your pride and joy having to have a mechanic spending a fair bit of time leaning over those shiny wings check for scuffing before you accept it.
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Thanks for the sympathy and advice - very much appreciated.
Yes the engine is 2.0TDi.
And yes, mal, I will check the bodywork carefully.
I also need to rethink the service schedule now as engine/brakes etc will be out of sync.
Incidentally, I'm quite impressed with the Golf courtesy car.
I'll let you know how things develop.
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"Why would an entity based in (I presume) Milton Keynes go to the trouble of washing your car after it had been serviced by a dealer?"
StevieD, when I said VW Customer Service - I meant the customer service desk at the dealer. They used to call it "service reception".
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"Manufacturer and dealer: not the same. One of my pet hates! Dealers deal, manufacturers manufacture.... buy a new car and your contract is with dealer... I could go on. But won't. : ) "
I take your point which is correct. They may not be the same but they are tied together pretty closely. If franchise dealers deliver shoddy service then your reputation as a manufacturer will suffer eventually. Therefore, the dealers have to be monitored strictly by the manufacturer.
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If franchise dealers deliver shoddy service then your reputation as a manufacturer will suffer eventually. Therefore the dealers have to be monitored strictly by the manufacturer.
And if the manufacturer treats the dealer poorly (MB, VW for example) then the customer will suffer.
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Ah I see! Sorry, my bad. I am in rant mode this morning... : ) (See my notes on "add-ons that make you cringe").
Is that what they call it now then? I prefer service reception... keeps my expectations down!
I have had VERY poor service from my local VW dealer when I've had VWs. They don't appear to care about anything, least of all the customer. Conversely, the cheaper Skoda and Seat brands are fantastic.... there's a lesson in that somewhere. Jury is out on Audi: they seem to care more about wearing a nice tie and polishing their shoes rather than concentrating on their work, but then they do have a BMW dealer opposite, guess they're trying to compete with the thrusting yuppie image... yuk.
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And yes you're right about monitoring. I suppose what I mean is that it annoys me when the dealer won't take responsibility for their actions and pass it back to the manufacturer.. it's just too easy to do and lets them get on with selling cars, ie making money. IMHO the whole way cars are sold and serviced needs overhauling. I don't have any ideas on how to do it yet, I just have a nagging feeling that the customer, more than in many other industries, is seen as an irritant and getting in the way of profit and the dealer principal's golf holidays.... I just hate the whole smarmy dealer thing. Mobile Phone companies get my goat for the same reason. I won't buy a Samsung DHGFBX-500 TDi off you because you have a fake tan and a Paul Smith tie, I'll just go onto the internet so I don't have to talk to people like you... : )
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>>>>>Incidentally, I'm quite impressed with the Golf courtesy car.<<<<<
One of the main reasons behind courtesy cars is to tempt you with that car.
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>>>>>Incidentally, I'm quite impressed with the Golf courtesy car.<<<<<
Is this the same car that PoloGirl is fed up with?
I hired a Golf TDI from Europcar and thought it was brilliant, much better than my Focus TDCI.
I am sorry that your VW needs a new engine so soon. Would it be possible to reject the car and get a new one? You would be better off with a new car even if you had to pay a little towards it for milage.
My brother had a Toyota landcruiser, he had to have a new engine too. Nobody seems to slag off Toyotas.
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quizman - that thought had occurred to me but I think the car is too old. What I might do is ask that the 10,000 mile service is carried out on the rest of the car (for free), so that I'm back into sync with a service shedule. My father in law tells me, belatedly, he has read about an oil pump problem with the new Passat
I know this sounds ridiculous but I'm concerned that when I come to sell the car in about 4 years time this engine replacement could devalue the car.
No contact today from the garage so I'll phone them tomorrow to check progress.
Pat
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I know this sounds ridiculous but I'm concerned that when I come to sell the car in about 4 years time this engine replacement could devalue the car.
Speaking personally, if it was a new engine supplied and fitted by a main agent, and everything was properly documented, it wouldn't put me off.
A dodgy "recon" unit fitted by some backstreet place, maybe, but this is hardly the same thing.
That's my view anyway. Wonder what the other Back Roomers think.
DP
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Just a quick update. The car was ready yesterday but I picked it up this morning. I've only driven about 3 miles in it but it seems fine. This engine seems a bit quieter and certainly pulls well. Perhaps the original engine or oil pump were faulty from new.
The service from VW was excellent. To source and fit a new engine in 4 days is pretty good imo.
Interestingly, I took my handbook/service record to the garage thinking that the new engine number needs to be recorded but was tod that this was not necessary as the replacement is on the on the VW computer and the new engine has the same number as the original. Not sure how that works.
Anyway, I just hope I get a bit more than 9k out of this engine!
And I was getting quite attached to that Golf and so was my wife.................
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The numbers are printed/painted on, so they just print the same number on the new one.
I presume from the speed of the turnaround that the engine must have been complete with all ancilleries which is even better.
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The posts in the link below would suggest that this failure was due to a known problem with a batch of VAG 2.0 TDI engines. The fact that your car has been sorted will be a point in your favour when you come to sell. Doubtless, some unfortunate owners will have engines that manage to hang on until they're out of warantee!
www.briskoda.net/forums/new-octavia/2-0-tdi-170-en.../
Andy
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IF its a brand new factory engine changed at a main dealer changed under warranty, then I dont think anyone would have any fears about the fact buying it second hand. I wouldnt.
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TourVanMan TM < Ex RF >
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Interesting link, Andy. The description of the failure is identical to whast happened to mine. And the problem appears to quite common on the 2 litre diesels in VAG cars.
I've now done about 40 more miles on the new engine and it's definetinely quieter and more refined than the original. It doesn't seem as tight from new, so I'm hoping it is actually a brand new engine!
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These (and other) postings read with much interest, as I am about to place an order for a Passat V6 3.2 FSI with DSG transmission + numerous extra bells and whistles. The interesting thing (to me) has been the response of dealers: I emailed the spec to 5, together with the details of my present car in p/ex (Phaeton 3.2l 54 plate 26000 miles), asking for a quote. Two didn't bother to reply. The difference in cost-to-change (lowest to highest) from the other 3 was about £3.5k. I should add that I have owned 4 Passats, a Phaeton and a Polo, and never had any significant problems with any of them, though maintenance/repair costs have tended to be high (I had to have the plastic cover on the n/s exterior mirror indicator repeater replaced - broken by a stone chip - £78!).
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My dad had a new engine put in his BMW 728i after it had done only 30,000. Carried out by BMW under warranty (known problem with batch of engines). Rather than worrying about that engine change devaluing the car (it's on 130k now) it can be used as a selling point. "The odometer says 130k, which isn't much anyway for the car, but it had a new engine at ..."
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Pat
most people just get their car serviced. :-) Good luck with the new engine.
JH
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The new engine number being the same as the old one just doesn't sound right to me. But if it is the case, it'll work in your favour as youy won't need to update V5.
If you do have to update the V5 then the engine change may (should) flag up on HPI report, which could put people off buying it.
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>>>>>Incidentally I'm quite impressed with the Golf courtesy car.<<<<< One of the main reasons behind courtesy cars is to tempt you with that car.
It's not a courtesy car.
It's a hire car.
And how is a base model Golf intended to tempt you into that car?
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Topkas, I've been very pleased with my Passat. The engine failure is 'one of those things' that has been painlessly resolved by the local dealer (who didn't supply the car, but who I shall use for my servicing). And the problem is with the 2L turbodiesel.
And I still say it's a great engine. (hard to type with fingers crossed!)
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