Mondial Roadside Assistance

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Mon 12 Jun 2006 11:35
Mondial Roadside Assistance - 007
The above is offered as an extra on my car insurance.

Has any Backroomer experience of this service? Do they run their own fleet of vehicles? What are response times and helpfulness?

Your comments would be appreciated.

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Mon 12 Jun 2006 11:48
Mondial Roadside Assistance - local yokel
From mondial-assistance.co.uk
Roadside Assistance

In today's competitive market, Mondial can assist motor manufacturers, dealer groups and financial services companies who are increasingly seeking to develop and maintain higher levels of service and customer loyalty.
Motor Assistance from Mondial Assistance concentrates our major strengths and resources to offer your customers quality motoring benefits with the highest levels of service throughout the
UK and Europe.
At the heart of our Motor Assistance programme is a comprehensive emergency service that offers true peace of mind in the event of a breakdown. Following an emergency call from your
customer, a fully trained co-ordinator will assess the situation and arrange the most appropriate action.
Supported by an extensive network of vetted and approved recovery operators and a sophisticated computerised mapping system for plotting the quickest route to customers, our coordinators
keep waiting time to an absolute minimum.
Reducing inconvenience to your customer still further, our co-ordinators are trained so that the most appropriate vehicle is sent in response to their call. And we will take care of an immobilised vehicle and its passengers, providing emergency accommodation, onward transportation, car hire
plus legal advice and medical benefits.
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Tue 13 Jun 2006 19:14
Mondial Roadside Assistance - 007
Thanks for that, LY. From the reaction so far, it seems as if there are not many people using Mondial!
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Tue 13 Jun 2006 20:08
Mondial Roadside Assistance - Armitage Shanks {p}
Have a look at this link, for some more ideas

www.moneysupermarket.com/roadsiderescue/
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Wed 14 Jun 2006 00:37
Mondial Roadside Assistance - Simon
Mondial generally run breakdown schemes for manufacturers rather than individuals. So if you ring your main dealer for breakdown assistance or if your car is under warranty and you ring a central helpline then you are more likely to use the services that Mondial Assistance provides, rather than just being a 'normal' private customer who has broken down.

Mondial also generally cover the breakdowns of the prestige manufacturers such as Aston Martin, BMW, Jaguar, Mercedes, Rolls Royce etc, as well as a few of the run of the mill manufacturers, but are regarded as being at the upper end of the market.

With this in mind you should get a 'better quality' of breakdown/recovery assistance as the Mondial recovery operators are vetted and only the 'better' ones are chosen for their contract work. So theoretically you shouldn't get any old cowboy coming along to fiddle with your car. Whether this works like that in practice is another matter. Its all very well getting a man turning up in a shiny new truck with a shiny new jacket etc, but he will probably be no more knowledgable than the guy with the 5 year old truck and the dirty overalls from the local service station 'down the road'.
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