I bought a lovely new A2 1.6 FSI in September last year, paid top wonga to {dealers name deleted} as I had the Open Sky roof and other lovely bits added.
The sale part was well handled, had a couple of after sales calls etc, all very impressive.
Then, towards the end of Feb a little problem started. The Hazard lights would come on of their own accord whilst driving, it would take repeated pressings of the Hazard button before they would stop. I would also wake up in the morning and the Hazards would be flashing, they could then only be turned off by pressing the Hazard Button, so not a dodgy alarm? In any case, this happened during the week and I thought I would take the car into {deleted} over the weekend to look at the problem.
Unfortunately, the battery had run flat come the weekend, so I got roadside assistance to charge me up. They were pretty good, the mechanic looked at the car but could not tell anything as the cars memmory was cleared when the battery went flat. I was advised to take it into the dealer....which I did.
A week after the car was taken in I was wondering what was happening to the car, so I phoned them up. I was told that the RADIO was causing the battery to run flat and that a new one had been ordered and the car should be ready in a couple of days. They would call me.
Another week goes by, no calls from Audi. I phone them up, leave messages with the secretary, with the Service department Secretary etc. No one calls me back.
After three weeks I am a bit miffed, so I cab it to the dealer. After waiting at the service desk for over an hour I was informed that they were still waiting for the new Radio!. No one could explain as to why my calls were not returned but I was promised that they would call me with a weekly update.
Which of course never happened.
7 and a bit weeks later, after numerous calls and telephone tag with assorted buffoonary, I am informed the car is ready.
I pick up the car, grovellingly grateful to have it back. Its Thursday, almost 2 Months to the date since the car went in. The wife and I take a trip down to Cornwall, starting on the Saturday.
By the Sunday, the old problem had reared its head again.
It woz not flipping fixed!!!!!!!!
As soon as we are back from Cornwall, I take the car back to the dealer. That was a week ago. Despite promises that the car would be checked and myself updated by last Thursday, I have not heard a thing!!!!!
And I have done the whole telephone thing allready today. The promise that my call would be returned is now 5 hours old.
I am tempted to tell them to use the car for a suppository.
What should I do?
{All reference to dealers name removed. No naming / shaming, thankyou. DD}
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I'd take it to another audi dealer and let them fix it under warranty. I would then write a stiff letter of complaint about the first dealer saying that this is not the standard of service you would expect from an audi dealer. I would also ask for some form of goodwill for being without your car for such a length of time especially as the first dealer didn't fix it properly the first time.
I am surprised you waited for 7 weeks. I would have had the MD's bits in a vice after a fortnight so I commend your patience!
teabelly
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Jakkels,
Since you are new I expect the Mods will be here soon to explain the no \'naming and shaming\' rule. So dont be too surprised if they edit your post. {Done. DD}
Personally I would not leave them a week between calls I would be on the phone every day to a nominated person and calling in personally every few days. Make a real nuisance of myself!
cheers
IanL.
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You might also try posting the issue on www.a2forum.net/forum/default.asp. They have some experience with A2 problems too!
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Likely a fault with the multiplex wiring system.
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