Indeed, reminder of when Toyota lost sight of the ball for a while due to outsourcing component supply (maybe without enough supervision?) leading to a few QC issues that spoiled their otherwise excellent record, that ended with a very public apology from the CEO of the company and Toyota are now back on track.
Hopefully this experience for Honda will result in a similar clean broom sweeping operation and see them back on track too.
I get the impression that Honda have been penny-pinching on the R&D / quality control and now customer service side for some time now, possibly since around the time the new lot of cars were put into production in the mid-late 2000s, getting steadily worse.
It's almost as though they 'gave up' after so many years of excellent design innovations and great customer service. Whether the bosses were / are still way too conservative, and/or the company is run by bean counters rather than (at least some in top positions) engineers and/or car enthusiasts, I don't know.
I witnessed similar issues (of 'managing decline' through cuts) in my old industry of M&E Building Services Design, where tried and tested management was replaced by short termism and cost cutting. Many firms were never the same (quality) again, with once cherished reputations reduced to just 'another player' in the market.
I get a similar impression with many car manufacturers, many of which seemed to go through similar times as Honda from around the same period - some faring better than others and if and to the extent they've turned things around
It often depends upon who's at the top and whether their egos can withstand criticism and often requirements to make big changes to correct their own previous mistakes. Few top bosses fall on their proverbial swords either.
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