Surely there must be something in the small print of the paperwork you have from JJ that allows you to cancel if the car is not to the spec you have ordered ?
If so, I would cancel immediately - don't wait for the car to arrive - cancel right away.
However, if there is a clause stating they are allowed to change the spec at their discretion, then it may be tricky.
JD
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The order was done entirely over the phone. I have not signed anything, all I have done is paid a £150 deposit. I actually have no contract nor nothing!
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Okay, you have no written contract. However, if JamJar is unable to supply the car to your specifications, including the equipment, you have an absolute right to cancel.
Furthermore, if (subject to the distance selling regulations applying to cars, and I can't see why they wouldn't) you have an absolute right to cancel within seven days for an order placed over the phone, even if they fully intend to fulfil your order correctly.
If there is a clause in the contract that says that JamJar has an absolute right to change specifications at its discretion, it is likely to be on invalid and on its face unfair. It may be that you're worrying about nothing, the grey interior will be virtually black and the colour scarcely any different, but that may be too much risk for you to take and I'd cancel the order now if it's a real concern for you.
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If you ordered over the phone then presumably you used a credit card? This should help; if Jamjar won't accept your refusal then contact the card company and they may be able to get the £150 back.
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They have indeed been steadily trimming the spec. My 52-reg '02 MY 1.6 Active had ABS and traction control as standard. About 3 months ago I had a ride in the dealer's 53-reg, '03 MY (I think) JTD Dynamic, which didn't have traction control (and needs it a damn sight more with torque of 190-odd lbs ft than the 1.6 with its 107 lbs ft.) That's a silly thing to delete from the standard spec, considering that brochures.
Glad I went back to a Punto, frankly. They have improved the spec on the new model compared with the old (well, I consider air-con and electric mirrors instead of a sunroof and manual mirrors an improvement, anyway...) :-)
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Oops, 1st paragraph of that should end "brochures trumpet it as being a safety feature."
Ahem.
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I have rang and spoken to Jamjar 11 times since i placed the order on 17th December, each time you speak to a different person and they have made no records of my conversations and have not returned any of my calls (except for the one today)The order was placed on the basis of the then known spec, luckily both i and the salesman had the then current brochure and options sheets which made the order process easy as we could cross check option codes and paint colour codes and trim codes etc... The position now is that they have without my consent, changed the exterior colour, the interior trim colour and have no record of additional options i ordered!. I have no idea (and neither does JJ or Fiat UK) of what the new colour looks like, they dont know what the 2 interiors look like and neither can they tell me what Fiat Italy has altered by way of standard spec. Basically I have no idea how the car will look or come equipped!
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Also I did place a deposit using my credit card, the bill for which will arrive the last week of January. I have NO paperwork from Jamjar of any kind, The "team leader" I spoke to today told me his salesman had made several attempts to contact me, they have my works phone, home phone (which has an answerphone on 24 hours a day) my mobile number and my email address and I have NOT had any messages left on any of these mediums.
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Cancel, and ask for recompense, on the basis of breach of contract, by them. But be glad it's just £150 at stake. Unless you have some legal cover for disputes of this type, you're effectively at their mercy. But they'll lose more, through the barge-pole principle if they don't cough!
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Don't waste any more time with these jokers.
Get on to your CC company. Dispute the item (tehe £150) writing a brief note to explain what's happened (i.e. not getting goods that you ordered). 99.9% certain to get your money back - don't lose any sleep over it and don't waste any more money on phone calls.
From what I've seen of FIAT lately they will be absolutely desperate to shift these cars when then get them into the UK - you'll be able to negotiate a good deal then and actually see the car you're buying.
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John,
Just cancel the order with JJ stating that the car is now not upto your specification/colour etc and demand your money back. I just can't believe that no one can tell you what these new colours look like or what the interior colour will be like. It seems standard now for companys to change specifications by the day but the colours seems a bit silly.
Just terminate the deal, get your deposit back and buy one from a dealer here as Aprilia has said.
It's just not worth the worry mate.
Good Luck
Marcos
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Cracking advice as usual, one thing from now is that you need to do everything in writing, with proofs of posting and copies kept. Your Credit Card company will insist on this.
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definitely cancel. You have a right to do so.
Dont take this the wrong way but what made you order a Stilo in the first place? they havent had great ratings from the motoring press from what ive seen. Was it an exceptional price or do you just like the car?
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John
There's masses of information about the new Stilo (model year 2004) on the enthusiasts' site www.italiaspeed.com
Click on the link "New models" on the home page.
According to the blurb therein, the revised Stilo is already being made but, I suppose, only in LHD form at present.
It looks a great car although perhaps the photography and the Italian surroundings have something to do with this !
Alex
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Marcos and others who have replied, thanks for the opinions I have talked to JJ and the saleman has said i could get my deposit back. As regards the fact that neither Fiat UK nor Jamjar know what the new exterior colurs and interior colours and new trim look like ,.....its true I phoned Fiat UK and spoke to customer relations and had advice from a Stilo product specialist and they didnt know, so when Jamjar claimed it was just a "renaming" of the old colour i took it as inaccurate comment shall we say...... Any way yes, i got the car at several k's below list and do like the looks of the 3 door model, but not the mpv like 5 door.
Several days after i ordered the stilo i found a website for fiats that is a goldmine of information www.fiatforum.com and to say the stilo has a few problems has got to be the Austin Allegro award statement of the year I mean I have immense sympathy for the new stilo owner who is paying his 19th visit to the dealer for rectification work, not bad going on a brand new car....
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I have immense sympathy for the new stilo owner who is paying his 19th visit to the dealer for rectification work, not bad going on a brand new car....
So the old joke is still valid - that FIAT actually stands for
Fix It Again, anTonio.....
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John, aside from the issue of your £150, there was recently a post on this site (maybe from you) regarding the discounted prices available for a Stilo.
Have you searched thoroughly? I know up here in Scotland Arnold Clark were doing fantastic discounts,
eg 53 Reg 16V Active 3door, list price £10445, sale price £7488
If you still want a Stilo, might be worth a look?
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There were two reasons why I have cancelled the order, one was I wasnt getting the car I ordered (the legal reason) and the other relates to what I found out about these cars on a certain website and its pretty scary I wont say any more, but log onto www.fiatforum.com,...I think you will then understand my reasons and may even concur.
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Using the same logic John, look at the technical bit on this very site, should rule out just about every car out there!
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Most cars PR suffer from teething problems, but these suffer from mass failure of critical componants ie rear subframes, front struts, tyres lights filling with water, leaks all over, multiple computer failures etc etc but the main issue is the dealers dont seem to have a clue on how to fix them , feedback on dealers is that they are marginally better than useless with customers getting their info from websites and then telling the dealer how to fix the problems. This just isnt right.
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