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Advance notice of a change to the Dart Charge service that affects your account

We are changing our service provider, and our terms and conditions (T&Cs) will change between June and August 2023. This is your 30 day notice that our terms and conditions are changing, we will notify you of the exact date prior to the change.

You can read the new terms and conditions at https://www.dartford-crossing-charge.service.gov.uk/Static/TermsAndConditions.

The key T&Cs changes for account holders are:

• Conduent is the new Dart Charge service provider, Emovis will continue to manage penalty charges.
• The minimum account balance has been reduced to £5.
• When an account closes, we will try to issue a refund automatically.