Hi, I have seen some previous threads on this issue and wondering if anyone can point me in the right direction or offer any advice please.
We bought a Mazda CX5 2.2 2016 diesel 10 months ago from a used car dealership. In Jan, a red oil light came on so we straight away had the car recovered and a mechanic informed us the engine was knocking and would need replacing. After a second opinion we were told by both mechanics that thus is a common problem with Mazda diesel engines and due to a manufacture fault in these cars, diesel is thrown back and contaminates the oil eventually wrecking the engine. We're told by Mazda that it would cost £9,000 to replace the engine! Bought the car for just under £15,000 using a personal loan to be paid over 5 years so basically we are stuck with it!
We were sold an RAC warranty covering up to £2,000 towards repairs by the garage we bought it from, however our claim has been declined as they don't cover oil contamination!
The car has since gone to have the engine reconditioned at a cost of £4,000 to us as this was our best and only option!
We are feeling utterly fed up and frustrated! Would never have bought this car have we known then that this seems to be a common problem with these Mazdas ( have since found a lot of stuff online about it). We deliberately picked a car with full service history and low reativly mileage (50,000) as we assumed it would last us a few years, not 10 months we also paid for the warranty for some extra peace of mind.
Not sure where to go from here as I want to take this further. One of the mechanics mentioned there may be a legal case building against Mazda??
We are now £18,000 down stuck with a car we don't trust as been told this could well happen again over time especially as we use the car mainly for short journeys.
There is literally nothing more we could have done on our part to look after the car . I understand that Mazda are a huge company and legal proceedings against them on our own are pointless but this all just seems so unfair when it's all down to a problem they have caused.
It's taken a lot of stress over the last 2 months to get the car running again and has left us in a total mess financially.
Has anyone had similar problems or can offer any advice about taking this further?
Thanks so much
|