Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs

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Mon 30 Jan 2023 18:17
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - Bazlavll
Bought a 2016 Tiguan sept 2022 from vw. The paint work looked spot on. I washed it over the weekend for the 5th time since owning it (hand wash) and the paint has come off the lip of the tailgate leaving behind black primer on an obvious repair job. There was zero evidence of a repair when I bought it.

I called the dealer and they said tough luck it could’ve been repaired before vw received it.

Have I got any rights here? I’ve only owned the vehicle for a short time.

Thanks
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Mon 30 Jan 2023 18:36
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - badbusdriver

Not sure where you stand legally, but it surely can't come as too much of a surprise to learn that a 6/7 year old car may have been involved in a minor prang?. If so, why would you expect the dealer to know anything about it?. That would be between its owner at the time and their insurer.

I'm also unsure what you mean by it being an obvious repair job now the paint has started flaking, but not before you bought it?. Is this just because the paint is flaking or can you see evidence of filler, orange peel or overspray?.

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Mon 30 Jan 2023 20:24
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - Bazlavll
Hi I think that’s the way they see it too. The repair must’ve been flawless. The videos they sent and the day I picked it up the car looked mint. The pain wasn’t flaking anywhere.

After washing it the paint that was covering the primer was just gone and still no flaking. It was just black stuff left behind in a strip along the tailgate door edge.

I googled and it looked as though as a consumer I might have certain rights if the dealer knew about the repair and didn’t disclose it.

I’ve asked the dealer to look into any repair work that might have slipped their mind but prior to that conversation they definitely were thinking the same as you and wouldn’t be responsible
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Mon 30 Jan 2023 20:39
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - pd

To be honest virtually any car over a couple of years old will have had some paint just to get them into a retail condition

No dealer will or has to declare remedial paintwork to tidy a car up for sale. They do have to declare a write off and will usually declare major accident repairs (and that means major structural, not a prang).

Edited by pd on 30/01/2023 at 20:42

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Mon 30 Jan 2023 20:42
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - RT

To be honest virtually any car over a couple of years old will have had some paint just to get them into a retail condition

And many will get paint repairs to improve their p/x price - or selling to WBAC.

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Mon 30 Jan 2023 21:00
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - pd

To be honest virtually any car over a couple of years old will have had some paint just to get them into a retail condition

And many will get paint repairs to improve their p/x price - or selling to WBAC.

And to avoid penalties when handing back at end of PCP/Lease.

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Mon 30 Jan 2023 20:49
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - Bazlavll
Thanks for the response. I understand these things happen and I’m not trying get something for nothing. I’m just gutted because I’ve had old bangers my whole driving life and we decided to take the plunge and but the newest we could afford. Such a big expense and it’s got more bodywork problems than my 2003 vw golf I sold and the 2006 focus etc sob sob story I know

I was just expecting this new(not so new) car to be as described and not reveal this hidden body work secret after a few months owning it.

Maybe if they did the repair work but admit it wasn’t done efficiently because it’s only lasted a few months they might repair it but it’s doubtful. Think I’ll just have to either let it rust to death or fork out the bill to repair it by somebody better than the last attempt

Cheers for the advice and feedback
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Mon 30 Jan 2023 21:22
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - sammy1

Yes it is a 6 year old car but seeing the profit margin they are making I would think they could be more helpful. Funny though that the paint should start peeling now, maybe it was painted not that long ago. Is there any chance of knowing who owned it before. Should not cost that much to repaint perhaps £250 and it would cost the dealer £100

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Mon 30 Jan 2023 22:01
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - Bazlavll
Yeah you’d think so but I’ll have to see. Like you say I suppose a repair wouldn’t cost the earth. Cheers
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Mon 30 Jan 2023 22:42
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - Adampr

Primer isn't generally black. It's not a piece of plastic trim that's been overpainted is it? The old MG ZTs used to suffer from the paint flaking off what was chrome effect trim on Rover 75s and had just been painted.

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Tue 31 Jan 2023 09:45
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - Rerepo

Something a bit odd here.

Black primer is not used in the refinishing trade. Nearly all repairers will use a primer-filler which is normally grey - sometimes yellow.

Replacement panels are usually supplied with a black protective finish - but this should be sanded down and then overpainted with grey primer filler.

I would run it round to a local small bodyshop for an opinion on what's happened.

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Tue 31 Jan 2023 10:32
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - elekie&a/c doctor
If it’s one corner of the tailgate, then I would suspect it’s had a smart repair, to avoid a complete paint of the tailgate.
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Tue 31 Jan 2023 10:50
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - Ian_SW

It sounds to me like a previous owner may have done a bad DIY cover up job with a rattle can and some colour match polish, which has now come off. Even the "smart" repairs usually last a good few years before becoming more obvious, and even then shouldn't start peeling off.

I'd echo the comment about asking a small local bodyshop what they think, and what it would cost to put right. Even if the dealer aren't playing ball, if it only costs a smallish amount to put right, it would be worth paying to get it fixed so it's no longer a problem, and then never using the main dealer for anything again.

If the problem it's on the tailgate though, before you do anything else check that the tailgate is correctly aligned and doesn't catch on the bumper/bodywork when opening and closing. If it is, that would be something more specific to take it back to the main dealer and something they should fix so soon after a sale.

Something else to check is that the tailgate hasn't been replaced with a black one from a scrapyard which has been badly resprayed. I'm assuming the car is some colour other than black. Have a look under some trim on the inside to see what colour it is - all the metal will be the colour of the car if its the original. Again, if you did find that this had been done, it would be more to push back at the dealer.

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Tue 31 Jan 2023 10:53
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - bazza

I wouldn't be too disappointed or worried either. It's just one of the pleasures of modern car ownership, like a flat tyre, parking prang, flat battery, etc etc. A decent body shop will touch it up good as new and I'm sure your car will give you many years of service!

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Tue 31 Jan 2023 22:47
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - edlithgow
Think I’ll just have to either let it rust to death or fork out the bill to repair it by somebody better than the last attempt

Common, car-killing misconception that "rusting to death" and "looking pretty" are the only two, binary options.

As you may be currently learning, a car that "looks pretty" can perhaps be in the process of rusting to death, (though if, as sounds likely, this is just a top coat failure, it shouldn't be rusting) and, to take an extreme example, my car looks terrible, but isn't rusting to death because I prevent it, (which is partly why it looks terrible)

Its very easy to stop rust. Its more difficult to apply the cosmetics. You can stop the rust pending getting someone else to apply the cosmetics, if you have the fortitude to endure the unbearable shame meantime.

Agree the "black primer" thing sounds odd, and doesn't on the face of it give confidence in this work, but it may be just a cosmetic failure..

Edited by edlithgow on 31/01/2023 at 22:56

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Tue 31 Jan 2023 23:17
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - sammy1

There will be thousands of insurance repaired cars on garage forecourts as well as cars that have had minor bumps and been repaired privately by their owners. Increasingly there are unrecorded cars that are seriously damaged repaired and sold. It is buyer beware but a good dealer will usually be customer orientated. I would never poo poo a Cat car,. they are a lot cheaper and at least you know what you are buying and perhaps give the car a more thorough check. Mild cosmetic problems can easily be put right. It all depends on the owners attitude and pride in their car, The number of cars on the road with dents, bangs, odd panels etc seems to be increasing and people see spending to fix them as money down the drain

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Wed 1 Feb 2023 09:29
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - Andrew-T

It all depends on the owner's attitude and pride in their car, The number of cars on the road with dents, bangs, odd panels etc seems to be increasing and people see spending to fix them as money down the drain

I think pride in a car's appearance is largely a Brit tendency. Go to any small town in France and gawp at some of the old bangers. The French usually go for dull colours too, so the overall picture is rather drab. I have seen old 205s which are clearly not cleaned very often, with the windows only transparent where the wipers work ....

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Wed 1 Feb 2023 10:59
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - madf

In 20125 son bought a 3 year old Toyota Yaris with scratched and dull dark metallic blue paintwork.

From a Toyota dealer with full warranty but cheap £1k less than norm due to paint.

Eight years and 70k miles later it has more scratches and has been 100% reliable.

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Wed 1 Feb 2023 12:11
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - edlithgow

It all depends on the owner's attitude and pride in their car, The number of cars on the road with dents, bangs, odd panels etc seems to be increasing and people see spending to fix them as money down the drain

I think pride in a car's appearance is largely a Brit tendency. Go to any small town in France and gawp at some of the old bangers. The French usually go for dull colours too, so the overall picture is rather drab. I have seen old 205s which are clearly not cleaned very often, with the windows only transparent where the wipers work ....

Its a big deal in Taiwan (and probably in China). Part of "Face".

I do find it plausible that Brits suffer from it more than the French though.

I think of it as part of "Terry and June Syndrome"

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Wed 1 Feb 2023 12:03
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - edlithgow

The number of cars on the road with dents, bangs, odd panels etc seems to be increasing and people see spending to fix them as money down the drain

Really?

I find that kind of reassuring.

I havn't seen much evidence that people are that rational lately.

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Wed 1 Feb 2023 13:12
Vw Tiguan 2016 mk2 - VW dealer didn’t disclose paint repairs - Gibbo_Wirral

The number of cars on the road with dents, bangs, odd panels etc seems to be increasing and people see spending to fix them as money down the drain

Really?

I find that kind of reassuring.

I havn't seen much evidence that people are that rational lately.

My car has loads of dents and scratches (from previous owners). I hope other drivers see it as a reason to stay out of my way!

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