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warranty and independent services - concrete

I have almost decided to keep my lease car. A Volvo XC60 D4 Geartronic. It has low mileage, has given no trouble and tows like a dream. Good price quoted by lease company which saves trawling around for another vehicle, paying VAT etc etc. Also newer diesels tend to be smaller engines, lighter bodies and are less effective for towing a decent size caravan. So now to the question: I can easily purchase an extended warranty, but the Volvo one is more than others and I would be tied to their dealer services. Which are eye watering.On top of the warranty a service plan for the next three services works out at over £500 per service. If I purchased a private warranty and went to a Volvo independent service garage, would the indie be able to service properly, i.e. software updates etc. I am sure someone on the forum would have encountered this dilemma previously. Also finding an independent Volvo agent is proving tricky in Mid-Kent. Comments welcome.

Cheers Concrete

warranty and independent services - SLO76
It’s a valuable and highly complex turbo diesel SUV, I’d want to maintain it with a Volvo main dealer who has all the appropriate equipment and training to do so correctly. Put it into a backstreet workshop and they’ll stick any grade of oil in it that they’ve bulk bought. It won’t see any software updates or any technical notifications the main dealer gets to check known concerns.

Plus when it comes to resale anyone buying or taking in a prestige model like this expects a full dealer history, it’ll be heavily marked down if it’s not there so the bulk of what you save initially will be wiped out when you come to sell on more often than not.

I’d only consider a genuine Volvo specialist if you want to avoid main dealer prices. They’ll know the cars well and usually be Volvo trained plus a specialist stamp will help retain its value pretty much the same as the main dealer while a Joe Blogs backstreet garage or Fast Fit centre stamp will put off most potential buyers including dealers. The proximity of a good specialist should always be a factor in any used prestige model purchase. Volvo specialists aren’t sadly quite thin on the ground compared to VAG and BMW, both of which are well covered in my area.

Edited by SLO76 on 29/12/2019 at 14:07

warranty and independent services - gordonbennet

Don't blame you keeping the car, and don't blame you if you decide its time to leave the dealer network, however depending on how good the dealer is i might be inclined to give it one last MD service to encourage some goodwill should something go wrong just out of warranty.

Couple of points though, have you tried more outlying main dealers for servicing, might be worth a ring round, a work colleague used to chuck his Picasso on the transporter and take it some 150 miles to a very rural dealer where they would service it while he delivered their new cars and then put it back on, in your case you might be able to fit it in with visits or days away, or tow your caravan and make a break of it.

You might equally have to travel a considerable distance for a good Volvo specialist indy too, i know from my MB indy that 75 or 100 miles is nothing for people to travel to him, same goes for other good MB indies.

warranty and independent services - barney100

We have a decent Volvo specialist in N Hants. I have a Volvo but look on it as a long term car, at 2008 vintage if I did sell it it wouldn't matter much who had serviced it. In four years it's done 80k and had one £500 mot bill but apart from that it's behaved itself. I guess if you buy new or quite new and are going to sell in a couple of years or so a dealer service keeps the value up but there comes a time...like mine... when it's time to let the Indies at it.

warranty and independent services - Avant

My immediate thought is - have you compared all these costs above (some possibly unknown) with the regular cost of leasing a new one? Another XC60 perhaps or a Skoda Kodiaq / SEAT Tarraco which might be cheaper?

Edited by Avant on 29/12/2019 at 14:48

warranty and independent services - concrete

My immediate thought is - have you compared all these costs above (some possibly unknown) with the regular cost of leasing a new one? Another XC60 perhaps or a Skoda Kodiaq / SEAT Tarraco which might be cheaper?

I did consider this Avant. My current deal is non maintenance. The full maintenance package was very expensive compared to annual servicing through the dealer network. No doubt an all inclusive package covers every eventuality whether used or not. I simply thought that an annual service at over £500 is a bit strong. At most services they don't even take the wheels off. The car is great and no issues, so like my previous Superb I could easily keep it for many years with the mileage I do these days. I think several good points were made by SLO and GB. I think another dealer service in March after the purchase, then seek out an independent service garage who is a Volvo specialist. Probably go to Warranty Direct for an extended warranty for peace of mind. They do though apply betterment clauses to all claims.

Cheers Concrete

warranty and independent services - RT

£500 for an annual service is very high unless it's a Bentley! - my Touareg is premium-priced by VW but at £400 for the service at 2 years or 18,000 miles is much cheaper.

warranty and independent services - Leif

£500 for an annual service is very high unless it's a Bentley! - my Touareg is premium-priced by VW but at £400 for the service at 2 years or 18,000 miles is much cheaper.

It is shocking. I bought a service package for my 18 month old Polo for £480 covering one minor and one major service and an air con service instead of two MOTs which I cannot use. The minor service is a glorified oil change. I wonder if Volvo do much for that money or does it cover the cost of expensive diagnostic gear?

warranty and independent services - RT

£500 for an annual service is very high unless it's a Bentley! - my Touareg is premium-priced by VW but at £400 for the service at 2 years or 18,000 miles is much cheaper.

It is shocking. I bought a service package for my 18 month old Polo for £480 covering one minor and one major service and an air con service instead of two MOTs which I cannot use. The minor service is a glorified oil change. I wonder if Volvo do much for that money or does it cover the cost of expensive diagnostic gear?

All franchised dealers have to cover the cost of diagnostic gear - but then so do brand specialists - instead of £400 at a VW dealer, I can get my servicing done for £250 at an Audi-specialist who has the same diagnostic kit as a dealer.

warranty and independent services - Terry W

Main dealer services seem a rip-off particularly where there is little to do but plug it in, change a few filters and oil, inspect (brakes, tyres, steering, suspension etc). On a new (up to 3 years old there is rarely anythoing needs doing bar possibly software updates.

But a less than full dealer service record makes it possibly problematic if you have a warranty claim. Most independents don't have access to latest software updates either.

So for most cars (specialist or high cost excluded) a dealer service for the period of the warranty (normally three years), possibly for years 4 and 5 if the cost premium is reasonable, and indpendent thereafter.

By year 6 any failures are most unlikely to be covered by even a goodwill contribution. Any important software updates will have long ago been updated. And when it finally comes to sale the purchaser will likely be more concerned that it has a service history, not who did it.

warranty and independent services - thunderbird

It is shocking. I bought a service package for my 18 month old Polo for £480 covering one minor and one major service

When we bought the Fabia last month the dealer wanted £270 for the Skoda service plan which is 1 major and 1 minor at yearly intervals. After a bit of negotiating he threw it in. But with it being a Skoda plan i.e. not dealer I can go to any Skoda dealer in the country should the garage we bought from turn out to be rubbish. Will give them the benefit of the doubt but comments on the Skoda forum do not make good reading.

warranty and independent services - Steveieb
If you are anywhere near Northampton we have a Volvo specialist at Sywell Airport who is Volvo trained and has all the appropriate software etc
warranty and independent services - concrete
If you are anywhere near Northampton we have a Volvo specialist at Sywell Airport who is Volvo trained and has all the appropriate software etc

Thank you Steveleb. I wish I was close to a similar facility. I am in Mid Kent near Tenterden. The nearest independent Volvo specialist I can locate is in Brighton. Amber Garages is the company name. Will check to out online and look for reviews. Closed for the holidays at present so can't call and chat. I would probably keep the Volvo for quite a few years, as long as we can safely and easily use our caravan at least, so could be another 6 to 7 years or so. As suggested though, it would not be a major problem to travel for a decent service agent. We have a caravan after all and could make it part of a trip so any other suggested garages would be welcomed.

I was shocked at the price of over £1600 for the next 3 services from the Volvo website. I don't know what that equates to per hour, but I guess it is very high. Had it been half reasonable I would have gone for it for peace of mind, but it just seems extortionate.

Cheers Concrete