Manufacturers introduce features based on market demand and they sometimes do take risks.
Different people have different needs. Some people hate Auto Emergency Brake but I'd not buy a car without it now (when I change next time). My current car has some touch operated functions (sat nav, radio etc.) but usually it has buttons to for most of those.
My car has phone accept/reject buttons in steering. However, I find it dificult to use because it rotates with the steering. If I'm making a turn and phone rings, it is cumbersome to find and press phone buttons. However, Accept/Reject buttons also appear on touch screen on exactly same fixed location. So, I always use touch screen for phone Accept/Reject.
While I do prefer buttons I hate steering buttons as they rotate with steering. For same reason I hate steering mounted pedal shifters. I much prefer using knudging the gear shifter up/down to change gears (mostly leave it in auto mode). There are some buttons in my steering which I never used.
In an ideal world, I would prefer to have buttons/stalks for mandatory operations and 3-4 butons which I can customize to my own taste (like program shortcuts in computers).
|