An almost identical incident happened to me at lunchtime on Christmas Eve - not the most convenient time to get anything done. My car is approaching 9 years old, and although still drivable I reckoned the damage would be somewhere near write-off. Other driver immediately admitted blame and passed it to their insurers.
I sent them photos of the damage and as soon as the local bodyshop reopened after New Year (ironically just where the crash happened) a full-cost estimate. The insurers confirmed that they intended to write off and offered £3500, about the cost of buying a similar vehicle. I said the car was worth repairing, and the offer became 65% of that, which I thought was a fair offer, and close to the estimate. Car has just gone in to be fixed - I hope it hasn't suffered any more damage than a cat-D listing ....
I can't fault the response from the insurers, which was prompt and efficient. Aviva, by the way.
Edited by Andrew-T on 24/01/2017 at 18:12
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