I bought a used Mazda 2012 family hatchback with 18k on the clock.
Rang the previous owner for testimonial, who said it was a good car. It had two Mazda services. They had traded it in for a SUV.
When I drove the car home it drove fine, but I could hear a crunching noise when going from 2nd to 3rd gear (it did not happen all the time). I had to 'pause' a tiny while when changing from 2nd to 3rd gear, to avoid this.
I also noticed the brakes were spongy, the braking distance was double. I noticed front and rear brakes had 'hot spots'
Emailed the car dealer. They told me to bring the car, but the earliest appointment was in 10 days time.
After examining the car, the dealer rang me up to I need a new Gearbox, Clutch Kit and release bearing. I have never owned a car where I had to change a gearbox or a clutch!
For two weeks, I have been hearing the parts are on 'order' with their supplier. On Thursday, I was told parts will be there in 3-4 days. Plus, I imagine, they will need a couple of days to fit it to the car.
I appreciate their honesty about the nature of the fault. I dont understand how a car with 18,000 miles can have such issues!
They tell me they will be putting in 'manufacturer approved' parts and come with a 12,000mile or 1 years warantee. But it will not be Mazda dealer parts.
Is there a reason, why they are taking so long?
I still have my old car (up for sale), paying two sets of insurance / tax.
What are my consumer rights? Is there a maximum amount of time, they can take?
I was not happy, they are fitting not fitting original Mazda parts, as I was hoping to buy Mazda warantee. It could scupper my plans, if there are non-Mazda parts in the car. I guess, I would have to buy a warantee from one of the other companies...
It is nearly 4 weeks gone.... I only drove the car from the dealer to my home. And back from my home to the dealer!.
Edited by Warning on 09/05/2016 at 03:00
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