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MINI Cooper - Dealer did not disclose engine replacement - mcros

Simple facts as follows :

Mini Cooper registered 9/14, sold as ex-demonstrator in 2/15 with 6500 miles. Originally registered to Mini Main Dealership who were the sole previous owner.

This week my local Mini dealer (not the one from whom I purchased the vehicle) diagnosed a" knocking" sound as a loose engine mount.

Further invetigation reveals that the vehicle had an engine replacement in 12/2014 after 2800 miles due to "Full-flow filter body Leaking". Clearly when fitting the new engine the original dealer service shop failed to correctly tighten the engine mount.

My "issue" - although the fault has been corrected to my staisfaction, is whether the original, selling dealer was duty bound or in any way obliged to advise me of the engine replacement before I made the purchasing decision. I accept that a warranty repair when the car was in original (dealer) ownership would not necessarily need to be disclosed but something as significant and major as complete engine replacement seems to me to be a far more significant issue. Are there any implications of "misrepresentation" here. The fact that the service history was not available to me at time of purchase, as it is held digitally, and was never offered by the selling dealer bothers me...even though the engine replacement in this case, due to the nature of the fault, is described as "normal" under the circumstances by the dealer who diagnosed and fixed the loose engine mount.

Expert opinion would be much appreciated - at this point I have not discussed with the dealer from whom I purchased the vehicle ...which now has 10800 miles on the clock, but not of course on the engine.

Thanks

MINI Cooper - Dealer did not disclose engine replacement - gordonbennet

I'm far from an expert.

Is there a problem with the vehicle as such, apart from an engine mounting needing tightening.

I'd be pleased to find it had a complete new engine and not just a new oil pump and set of bearing shells and the first of its timing chain replacements.

MINI Cooper - Dealer did not disclose engine replacement - mcros

I'm far from an expert.

Is there a problem with the vehicle as such, apart from an engine mounting needing tightening.

I'd be pleased to find it had a complete new engine and not just a new oil pump and set of bearing shells and the first of its timing chain replacements.

That's not my point. Would't you have expected a Mini main dealer to have pointed out the engine replacement as a matter of good sales practice, at the very least, rather than have it emerge "accidentally" at a later date when their inability to apply the correct torque to an engine mounting bolt was "exposed".

And yes - I do realise that a car salesman won't tell you something he doesn't want you to know, if he thinks you will never find it out....if he wants to make a sale.

For me, it's not a question of whether the car is now fixed, which it is, but whether its service, or more precisely its repair history was properly represented at the time of sale. If someone told you a car you were considering buying had had its engine replaced after less than 3K miles, and two months before it was put on sale...wouldn't you be inclined to ask "why" and to see evidence that the repair had been properly and fully carried out under warranty before you handed over the cash.....how many times has anyone heard of a new car having a full engine replacement within 3K miles ?

MINI Cooper - Dealer did not disclose engine replacement - RT

Having just sold my car at the end of it's 5-year factory warranty, I didn't disclose details of items replaced under warranty - why would I? I don't have a list as the customer gets no paperwork.

There is an element of truth in the theory that if an item/assembly is going to fail unexpectedly it'll do it early in its life.

MINI Cooper - Dealer did not disclose engine replacement - nortones2

IIRC the V5 is required to be updated with new engine number, unless the same number is re-used?

MINI Cooper - Dealer did not disclose engine replacement - mcros

IIRC the V5 is required to be updated with new engine number, unless the same number is re-used?

Interesting point...where do I find the engine number...it doesn't seem to be on the passenger door plate which shows only the VIN ?
MINI Cooper - Dealer did not disclose engine replacement - bathtub tom
Interesting point...where do I find the engine number...it doesn't seem to be on the passenger door plate which shows only the VIN ?

Try the engine, that's usually where you find the engine number. There's a clue in the words 'engine number'.

At least one modern car maker sends out replacement engines without any number on them. It's dependant on whoever fits the engine to stamp the same number as the original into the replacement.

MINI Cooper - Dealer did not disclose engine replacement - gordonbennet

I can see that you are unhappy at not being informed about this (surprised the warranty dealer let the cat out of the bag TBH), but i'd be very surprised if the chap who sold it to you had the foggiest idea that a new engine had been fitted at all, doubt he even saw the stamps in the service book (if a service stamp still applies).

I could go into details of my friends engine/turbo/supercharger problems with their 4 Bini's, but it would take half a page of typing, however the very latest one (another story there) is proving to be the best of the lot, so as i said in my previous answer, you are a lot better off with a complete new engine, probably latest batch, than you would be with one that had been fixed possibly several times before you bought it.

Thngs do go wrong, it could have had a faulty clutch or a hundred other warranty faults, each would have meant some sort of replacement maybe involving deep engine or gearbox work.

Enjoy your car.

MINI Cooper - Dealer did not disclose engine replacement - RobJP

The question here is a simple one : Have you suffered any QUANTIFIABLE loss as a result of the dealer's actions or omissions ?

The answer is obviously 'No'.

If you made it a 'make or break' that any car purchase (even for ex-demo cars like yours) you made had never had any warranty work carried out, you'd reduce the available pool of cars dramatically.

MINI Cooper - Dealer did not disclose engine replacement - mcros

The question here is a simple one : Have you suffered any QUANTIFIABLE loss as a result of the dealer's actions or omissions ?

The answer is obviously 'No'.

If you made it a 'make or break' that any car purchase (even for ex-demo cars like yours) you made had never had any warranty work carried out, you'd reduce the available pool of cars dramatically.

Good point.....thanks.
MINI Cooper - Dealer did not disclose engine replacement - mcros
Quote....", i'd be very surprised if the chap who sold it to you had the foggiest idea that a new engine had been fitted at all, doubt he even saw the stamps in the service book (if a service stamp still applies)."

As he had been driving it as his company car/demonstrator since new/first registration ..... If he didn't report the issue and book it into his own dealership service shop then I don't know who did !
MINI Cooper - Dealer did not disclose engine replacement - RobJP

You REALLY think that most salesmen (or most people, for that matter) pay much attention to what goes on outside their own little world ?

He was driving it. It had a problem. It went into the workshop. It came back with the problem fixed. Later on, it got sold. The end.

Unfortunately, however, I think you've come on here wanting to hear certain replies. However, you aren't getting them, however.

I think it's colloquially called 'clutching at straws'. You've suffered no loss that you can show. Or do you claim that you have done so ?

MINI Cooper - Dealer did not disclose engine replacement - bathtub tom

You've bought a car, found the engine's done 2800 fewer miles than the rest of the car and you're complaining?

MINI Cooper - Dealer did not disclose engine replacement - mcros

You've bought a car, found the engine's done 2800 fewer miles than the rest of the car and you're complaining?

No...I am simply saying it would have been better to have been advised, up front, rather than to have found out later, as a result of an issue caused by the original replacement/repair. Seems some others don't agree and I respect those opinions. Time to close this thread, I think.
MINI Cooper - Dealer did not disclose engine replacement - Andrew-T

I am simply saying it would have been better to have been advised, up front, rather than to have found out later, as a result of an issue caused by the original replacement/repair.

It seems to me that this nearly-new car would have had no service record at that age. Work has been done under warranty which should have made it fit for purpose. The OP may be better off not having to worry about that - as he seems to be doing, IMHO unnecessarily, unless he is asking what else may be wrong with it.

He might reasonably ask whether he should have been told, but as has been said, what for? If he had not been, he could with a clear conscience sell the car on later without telling the next owner .....

MINI Cooper - Dealer did not disclose engine replacement - mcros

You REALLY think that most salesmen (or most people, for that matter) pay much attention to what goes on outside their own little world ?

He was driving it. It had a problem. It went into the workshop. It came back with the problem fixed. Later on, it got sold. The end.

Unfortunately, however, I think you've come on here wanting to hear certain replies. However, you aren't getting them, however.

I think it's colloquially called 'clutching at straws'. You've suffered no loss that you can show. Or do you claim that you have done so ?

If you look back at my original post, I was simply asking for opinions. Thank you for yours.
MINI Cooper - Dealer did not disclose engine replacement - lordwoody

Some rude responses here, well done all the keyboard warriors.

MINI Cooper - Dealer did not disclose engine replacement - alan1302

Some rude responses here, well done all the keyboard warriors.

It's the way of the forum at the moment unfortuneately - some say they are just being direct and honest but rude is right.

MINI Cooper - Dealer did not disclose engine replacement - nortones2

I can see why the OP is concerned. There is an assumption made by some here that there has been a new engine fitted. But is there a paper trail to show this? And that the car was only subject to a mechanical fault and not an incident (sump holed by rock? oil filter smashed in a head-on collision?) which wiped out the engine. Not least when, perhaps trying to trade in, the sales guy queries the basics.

MINI Cooper - Dealer did not disclose engine replacement - mcros
Not an assumption....there is documentation for the warranty replacement for the reason described in my original post. I have reason to believe the "fault" is a manufacturer acknowledged issue and that in such cases the engine replacement is manufacturer recommended. No reason whatsoever to believe it was the result of any accident or abnormal incident.
Just to reiterate, my issue is only the lack of information at time of purchase . In future I would ask to see both the service AND warranty replacement history for any vehicle that I intended to purchase, from whatever source, and if that information was withheld....
That is the benefit of hindsight. The fact that warranty repair details on the vehicle prior to my ownership seem to be freely available within the Mini dealership internal databases and network...accessible by interrogating the key....but NOT available to me, as the new owner, raises a number of interesting questions which I suggest are not debated here.

Many thanks to all those who added constructive comment, opinion and advice.

Edited by mcros on 30/10/2015 at 21:17

MINI Cooper - Dealer did not disclose engine replacement - scot22

As someone who is committed to courtesy, in all areas of life, I reread all the posts.

The only one in my view which could possibly be interpreted as rude is bathtub tom's first post. However, it can equally be read as quite lighthearted teasing fun, in my opinion (that's how I would have taken it, and I'm quite sensitive ). I don't think other posts can be considered keyboard warrior stuff.

They didn't see a problem and that was the essence of their replies.

MINI Cooper - Dealer did not disclose engine replacement - Andrew-T

I can see why the OP is concerned. There is an assumption made by some here that there has been a new engine fitted. But is there a paper trail to show this?

The V5 should show an alteration in the engine ID number?

MINI Cooper - Dealer did not disclose engine replacement - nortones2

I flagged that up earlier: not picked up. Something about a run of problems here:www.minif56.com/forum/289-mini-f56-general-discuss...l

Subject of a recall in the US. Not here though.

MINI Cooper - Dealer did not disclose engine replacement - Avant

As regulars know, as moderator I'm strongly opposed to rudeness. But plain speaking is not the same thing, and sometimes our opinion isn't going to be what the questioner wants to hear. To me that's perfectly acceptable.

In your case, Mcros, I can see that you're miffed at not being given the full story by the selling dealer. These things happen in the world of sales, and the salesman might have thought that you would be put off by knowing that the car had had a new engine. (By the sound of it, you would have been.) His job is to make a sale, remember.

I think my response in this situation would be not to use that particular dealer again, and to leave it at that. You could write to the MD of the dealership and say so - but as the fact of the replacement engine works in your favour (as opposed, say, to accident damage), you don't have any claim against them.

MINI Cooper - Dealer did not disclose engine replacement - sammy1

I believe the dealer is in the wrong here, you have already been worried and inconvienienced by the incorrect fitting of the engine mount, what else has the dealer fitter not tightened correctly. It is quite a lengthy and complicated precedure to change an engine When you consider the amount you paid for the car why take any risks by accepting this car without some compensation! I would prefer the factory fit to any dealer replacament Why risk any separation off the gearbox clutch drive shafts etc when you don't have too.

The dealer should have disclosed the changing of the cars most vital part!

MINI Cooper - Dealer did not disclose engine replacement - skidpan

I would prefer the factory fit to any dealer replacament

Most factories only build the cars, their dealers sell and repair them. Only exceptions are for expensive brands like Rolls, Bentley etc. Not for common cars like Mini's. Once they leave the factory that's it.

MINI Cooper - Dealer did not disclose engine replacement - Andrew-T

I would prefer the factory fit to any dealer replacament

Most factories only build the cars, their dealers sell and repair them. Only exceptions are for expensive brands like Rolls, Bentley etc. Not for common cars like Mini's. Once they leave the factory that's it.

I think Sammy means he would prefer to own a car with a factory-fitted engine to one with a later transplant ?

MINI Cooper - Dealer did not disclose engine replacement - mcros

Just in case anyone is still following.

On 11 December the engine mount collapsed with at least one bolt sheared.

Collateral damage to pipe from a/c compressor to condensor, pipe from turbocharger to intercooler and a ripped auxiliary belt. Specialist assistance is required to remove sheared engine mount bolt stub(s) from engine block.

Parts on back order from Germany.

Estimated repair cost at least £1300

MINI Cooper - Dealer did not disclose engine replacement - RobJP

I assume it's all being fixed under warranty, as the car is still completely covered by warranty ?

In which case, the 'estimated repair cost' is £nil, in reality.

If, on the other hand, they are refusing to do it under warranty, and you are going to be getting the bill, then it would imply that they think an impact has caused the damage.

MINI Cooper - Dealer did not disclose engine replacement - mcros

I assume it's all being fixed under warranty, as the car is still completely covered by warranty ?

In which case, the 'estimated repair cost' is £nil, in reality.

If, on the other hand, they are refusing to do it under warranty, and you are going to be getting the bill, then it would imply that they think an impact has caused the damage.

The original bolt tightening in fact had failed to fix the problem. A second examination of the car at the beginning of December revealed a MISSING bolt from the bottom of the mount. A missing part rather than defective part rules out a warranty claim, according the the repairing dealer. Cost will be transferred to the original dealer who is being held responsible for incorrect fitting of the mount at time of engine replacement.

There is no suggestion whatsoever of impact damage.

MINI Cooper - Dealer did not disclose engine replacement - galileo

Just in case anyone is still following.

On 11 December the engine mount collapsed with at least one bolt sheared.

One wonders if the originally loose bolt was overtightened and thus weakened?

MINI Cooper - Dealer did not disclose engine replacement - mcros

Just in case anyone is still following.

On 11 December the engine mount collapsed with at least one bolt sheared.

One wonders if the originally loose bolt was overtightened and thus weakened?

It's possible, but see my previous comment - the problem was compounded after the original "fix" by the discovery of a missing bolt.

Still waiting for parts ...... quite why these have to be shipped from Germany, when the Mini production line is, I think, in Oxford, is a mystery.

MINI Cooper - Dealer did not disclose engine replacement - RT
Still waiting for parts ...... quite why these have to be shipped from Germany, when the Mini production line is, I think, in Oxford, is a mystery.

Many cars are built from components and assemblies made all over Europe, and other parts of the world - the final assembly line is just that, the final step.

MINI Cooper - Dealer did not disclose engine replacement - nortones2

Underlines the problem raised here by Sammy, of putting the "new" engine in the hands of unskilled/blind mechanics. Or there are other reasons for vital parts to go AWOL.....