Nissan Juke - Customer service

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Mon 19 Oct 2015 17:49
Nissan Juke - Customer service - PabloM

I took delivery of a brand new Nissan Juke on 30 May. On 30 June and the car having 720 miles on the clock the RAC took the car back due to complete electrical failure. I was told they had no idea how long it would take to repair. Nissan said under the terms of their warranty they have 3 choices - to replace, to refund, or repair. They chose to repair and under the terms of their warranty they were allowed to take as long as it takes and they were under no legal obligation to pay me a penny in compensation. I have asked for a copy of the warranty on numerous occassions but haven't received it. The website refers you to Nissan for the small print.

On 14 September I wrote advising that I was fed up and not affirming the contract and if the car wasn't returned to me in a proper state by 25th September I wanted my money back. Nissan said I couldn't do this.

On 30 September they told me the car was ready to collect. They have not provided me with a work sheet or told me what was wrong. I have asked DEKRA to carry out an independent report before acceping the car back - surprise surprise Nissan have said they don't care about the independent report. As far as they are concerned the car is ready.

Absolutely extraordinary behaviour. It would appear Nissan really don't give a monkeys about their customers and service to them.

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Mon 19 Oct 2015 18:02
Nissan Juke - Customer service - skidpan

You did not reject the car by the correct proceedure. Although garages should be given an oportunity to fix the fault being without the car from the end of June until the end of Setember is clearly unacceptable and other methods of meeting your expectations should have been investigated.

But now the car have been repaired you have no choice but to collect the car and personally I cannot see why you would not want it back. Its been repaired which is why it went to the garage originally.

If it gives further trouble you will have a rock solid case for rejection but hopefully it will be fine.

Or is this simply a case of you no longer wanting a Nissan Juke. If so its no reason for rejection.

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Mon 19 Oct 2015 20:53
Nissan Juke - Customer service - nortones2

OP needs to get legal advice.

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Mon 19 Oct 2015 22:55
Nissan Juke - Customer service - Avant

Have we got the whole story here? It can't take four months to repair a car, especially a brand new one.

Remember that your contract is with the supplying dealer, not with Nissan: yet you seem to imply the opposite.

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Tue 20 Oct 2015 00:13
Nissan Juke - Customer service - gordonbennet

Did you get a decent courtesy car for the whole period, if you did then in a way you've had a nice little bonus of nigh on 4 months mileage and wear and tear not being added to your own car.

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