"We're finding it's taking nearly three times as much effort to build systems which are easier to use, but the number of calls to the helpdesk have dropped more than 90%. Spending lots of time testing the new systems with real users, including testing suites with two way mirrors and experienced user researchers."
WELL SAID MARLOT!
As a generalisation, 'users' are busy people who are not necessarily IT experts. They just want the system to work for them, and haven't the time or possibly the ability to 'find out how to do it'.
I do hope there are more and more people like you leafing the way forward.
(Sorry - we've come a bit of a way from tyre disposal!)
Edited by Avant on 07/02/2015 at 16:27
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