Kia Ceed Sportswagon - After sales problem

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Fri 7 Mar 2014 18:26
Kia Ceed Sportswagon - After sales problem - Ron A

I bought a used Kia Cee'd 2012 Sportswagon 21 month old from a Kia main dealer 3 weeks ago. On a test drive, I was told by the salesman, that the parking sensors did not work beacause the trade plates covered them. When I was using the car, I noticed that the parking sensors were only working intermitently. I took the car back and was told that the system was not factory fitted and so nothing could be done about this. At no time when purchasing the car was I told that they were not Kia fitted,and does it make any difference? There was nothing on the informatiion about the car to this effect. Where do I stand legally?

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Fri 7 Mar 2014 18:47
Kia Ceed Sportswagon - After sales problem - skidpan

What total bull****. There are 4 parking sensors on the rear, how big was the trade plates?

Our Ceed 3 Sportwagon has parking sensors and they were factory fitted and work perfectly.

The Ceed 2 also had factory fitted parking sensors.

If its a Ceed 1 they would have been fitted after purchase by either the dealer or the previous owner. Whoever fitted them is responsible for the warranty and not Kia. Having sid that it is not your problem, the dealer you bought the car from is still responsible for fixing them, only difference will be he could not claim any monies form Kia, that is probably why he is fobbing you off.

If its a 2 or 3 I suggest you contact Kia Customer Services on 0800 775 777 with the reg/VIN and they should be able to confirm that they were factory fit and then help liaise with your dealer top get the problem sorted. On the couple of occations I have contacted Customer Services they have been prompt with the reply.

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Sat 8 Mar 2014 10:33
Kia Ceed Sportswagon - After sales problem - Falkirk Bairn

Factory fit = Kia warranty

Non-factory fit - local dealer is liable for all faults with 6 months

Get garage to fix and let them worry over cliam or not againts Kia!

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