My TS2 1.6 diesel had a conrod go through the engine in Dec 13. The car was 3 years old in Mar 13. It has been serviced by Mazda each year but not inline with the Mazda mileages specified (Jan 11 with 10,061, Feb 12 with 24,416 and Mar 13 with 47,754). The car has been inspected by Magna Mazda in Salisbury and it needs a new engine, vacuum pump and turbo charger. I have been quoted £5,845 for all work incl labour and VAT.
Mazda have said they will not help with the cost of repair because the car was not serviced very 12,500 miles. I understand that they have a servicing policy but think they should help out because the last service was less than 12,500 miles ago and only 9 months before the failure. Changing oils, filters etc on a service only gives basic maintenance. The servicing schedule for my car would not have caused the catastrophic failure.
The Mazda garage does not know what caused the failure. Mazda will not pay for fault diagnosis. I thus have a nice newish car that is probably going to be scrapped because the cost of repair is almost as much as the resale value (presuming I could sell an old car with a new engine for the going rate). How do I convince Mazda that they have a goodwill obligation to me? Should I consider a second-hand engine?
Many thanks.
|