Hi Guys

My Dad purchased a policy with warranty direct and the wastegate valve has failed on the turbo, and this has been diagnosed on a diagnostic check. The car is at an authorised mercedes dealer in Warrington. Warranty direct sent one their 3rd party assesors to view the vehicle and he stated that he apporved the claim. I spoke to warranty direct and they stated that Mercedes-Benz have lied about this.

( I have all the email corrospendance between Warranty Direct, Mercedes and the assesor in my possession).

Now Warranty Direct have contacted Mercedes stating the claim will not be approved as Mercedes have to strip the entire turbo unit. I have spoken to the cheif mechanic as Mercdesed on my dad's behalf and he stated that it's Mercedes-Benz's policy not to strip a turbo and its written in their guidlelines.

My dad's been without a car for 2 weeks, although mercedes did provide him with a like for like replacement out of good will for 1 week. As you can imagine my dad's stuck in the middle of an arguement between Mercedes and warranty direct, and in my opinion if mercedes do strip the turbo and warranty direct refuse the claim, my dad is stuckj with a bill of over £2000.00 instead of an excess payment of £250.00

I have contacted warranty direct stating that they will hear from my solicitor next week and the matter will be taken further

Thanks