Toyota Yaris - Full/Intermediate Service?

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Tue 30 Jul 2013 23:45
Toyota Yaris - Full/Intermediate Service? - solukas
My car has just completed a Full car service in a local official Toyota dealer but I am a bit concerned the service that my car received. After the service, only the "Inter" boxes were ticked by the technician in the service report but not the Full boxes column. As I have ordered and charged the Full Service package, I do not understand that why only the "Inter" boxes were ticked.

I have asked the guy about this question but he said that I was given a "Full 20000 Miles/2 Years Service anyway". However, the evidence (The service report) does not really convince me that my car has been given a full service instead of the intermediate one. Frankly, a Full Service stamp has been offered but I think that safety is more important than just a stamp.

As there is quite a big difference between the Intermediate and the Full service price, I do want to make sure that my car really received the service. It is hard to prove whether the car parts were checked properly up to the full service standard. When it comes to checking, it is really a matter of trust but the evidence that I got does not show that it is the case apparently.

I have tried to contact the General Manager of the dealer but he replied me that he is out of business at the moment.

In addition, I just found out that the Air Filter in my car was still quite dirty and not being replaced but it seems that the full service contains the replacement of the air filter.

How do I know whether my car has been given a Full/Intermediate Service? Should I trust the guy who served me or the Service report? It is an official Toyota dealer and I do try to trust them.
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Wed 31 Jul 2013 11:41
Toyota Yaris - Full/Intermediate Service? - Andrew-T
How do I know whether my car has been given a Full/Intermediate Service? Should I trust the guy who served me or the Service report? It is an official Toyota dealer and I do try to trust them.

In the end, that's all you can do. You may be able to speak to the technician who did the work - if not, you will need to get to know the service manager. He could offer to tick the missing boxes for you.

Your invoice should list the parts you have been charged for, which would show what should have been done. You can then check that those parts look new. If they don't, draw your own conclusions.

Edited by Andrew-T on 31/07/2013 at 11:44

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Wed 31 Jul 2013 11:52
Toyota Yaris - Full/Intermediate Service? - dieselnut

If an air filter change is part of a full service then your car hasn't had a full service.

Arrange a meeting with the service manager & show him your service book & receipt. Advise him that the air filter is still dirty so hasn't been changed. If he has an ounce of sense he will arrange a new appointment for a full service & make sure it is completed properly for you. A prudent manager might even give you 50% off your next service for the inconvenience caused & to keep your custom.

If you should draw a blank speak to Toyota customer services.

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Wed 31 Jul 2013 12:20
Toyota Yaris - Full/Intermediate Service? - skidpan

Had similar at a BMW garage. Car was booked in for 5 items of work which needed carrying out according to the service indicator. Oil service, inspection service, brake fluid service, pollen filter service and MOT. Quoted price over phone was £430 which I was happy with. On the day of the service I checked with the receptionist what they were doing the work requested and all appeared OK. On collection I was told they had saved me £30 over the quoted price which was neither here nor there but better than an increase. When i started the car the service indicator was still on thus went back in and asked them to re-set it. Mechanic who had done service came out and said he could not re-set them since the oil and pollen filter items had not been done since they were not on his work sheet.

Went back into showroom not a happy chappy. Service man said the work was another £160 to which I said there was no way I was paying that since it was in the list of original items I was quoted for. After some discussions they agreed to carry out the work for no additional cost blaming the receptionist who originally took my call, this was ammazing since the work and price was confirmed when I dropped off the car.

Never went back there, don't have a BMW now.

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