ANY - First service - Orb>>.

Neighbours bought a new car last year and took it to the dealer for the first service. car was damaged by the mechanic, minor plastic trim on the side, day later another mechanic parked car and hit a raised kerb. They are understandably upset, but have a much superior car while the other one is in for bodywork.

I see their point, but the dealer has admitted fault and is paying for the Approved bodyshop repairs, but after years of driving old bangers and circumstances having changed they are upset. So would I be...

ANY - First service - elekie&a/c doctor
Guess they should be grateful they’ve still got it . A friend bought a brand new Range Rover last year, parked up on his driveway, 48 hours later it had gone .
ANY - First service - De Sisti
Guess they should be grateful they’ve still got it . A friend bought a brand new Range Rover last year, parked up on his driveway, 48 hours later it had gone .

I presume not taken by the dealer?

ANY - First service - Engineer Andy

I bet that 'repair' (and how many of them - even at 'approved' repairers, are actually good these days?) has a detrimental effect on the value of the car and maybe future insurance premiums, because surely the damage has to be declared in some manner?

I also hope that the dealership are paying for the time and fuel costs too, and (rightly) some extra 'pain and suffering' payment, given what happened.

In a similar vein, I've heard more than one story over the years of staff at dealerships using customers' cars for personal use - shopping, even having a nice 'blast' around, if you get my drift. I'd bet some of this lot would also not carry out a good deal of service items but pretend and charge the customer as if they did.

ANY - First service - paul 1963

There are some brilliant bodyshops about Andy, you may remember the tale of my Vitara attacked by a drunk? The bodyshop that undertook the repair where brilliant, I'll attach a couple of pictures of before and after if I can remember how!

Worth mentioning the i**** responsible did the right thing and admitted his guilt, got a suspended sentence, obviously paid for the repair (£1500 including recovery) and was ordered to pay me £700. In compensation.

In the case being discussed here there will be no need for the insurance to be involved, the dealer will just pay the bodyshop direct and with such seemingly minor damage it won't effect the cars future value.

Think it's best if ORB's friends just move on, it's being sorted.

My car before:

ibb.co/dbLYmgc

And after:

ibb.co/MxCd8bPf

Edited by paul 1963 on 14/03/2025 at 14:38

ANY - First service - paul 1963

Forgot to add he also had the cost of a weeks hire car....expensive drink...

ANY - First service - RT

I bet that 'repair' (and how many of them - even at 'approved' repairers, are actually good these days?) has a detrimental effect on the value of the car and maybe future insurance premiums, because surely the damage has to be declared in some manner?

I also hope that the dealership are paying for the time and fuel costs too, and (rightly) some extra 'pain and suffering' payment, given what happened.

In a similar vein, I've heard more than one story over the years of staff at dealerships using customers' cars for personal use - shopping, even having a nice 'blast' around, if you get my drift. I'd bet some of this lot would also not carry out a good deal of service items but pretend and charge the customer as if they did.

Repairs don't need to be "declared", not bodywork or mechanical - my Hyundai Santa Fe had and engine/transmission rebuild at 3 years old, all under warranty, so when sold at 5 years old would have been "better" than most equivalent 5-year olds.

ANY - First service - Engineer Andy

I bet that 'repair' (and how many of them - even at 'approved' repairers, are actually good these days?) has a detrimental effect on the value of the car and maybe future insurance premiums, because surely the damage has to be declared in some manner?

I also hope that the dealership are paying for the time and fuel costs too, and (rightly) some extra 'pain and suffering' payment, given what happened.

In a similar vein, I've heard more than one story over the years of staff at dealerships using customers' cars for personal use - shopping, even having a nice 'blast' around, if you get my drift. I'd bet some of this lot would also not carry out a good deal of service items but pretend and charge the customer as if they did.

Repairs don't need to be "declared", not bodywork or mechanical - my Hyundai Santa Fe had and engine/transmission rebuild at 3 years old, all under warranty, so when sold at 5 years old would have been "better" than most equivalent 5-year olds.

What about the claim on the repairer's insurance (P.I. perhaps) if the repairs is significant? Or is it that they'd rather take a big financial haircut over the short term by paying for it out of their own pocket to avoid a long-lasting stain on the claims record, which could cost them a lot more in future premiums?

This often happened in my old industry of Construction, with contractors paying out quick a lot to avoid ever claiming on P.I. You have to wonder sometimes what level of disaster would tempt them to claim other than one that would put them out of business.

ANY - First service - mcb100
It’s easily done - workshops, especially some older one can be pretty tight to get in and out of, and to get a car on a ramp.
Plus, however many cars you can see parked at the front of a dealership, chances are there’ll be lots more service cars parked cheek-by-jowl around the back.
I do end up putting cars into showrooms, and same applies - even a showroom built 20 years ago may have ‘fold the door mirrors in’ tight sliding doors.
The knack is to not pay too much attention to what you can see, but to trust in the judgement of whoever’s watching you in and out. If they say you’re fine, you’re fine.