Toyota Aygo - Toyota 10 Year Warranty - Suspension

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Wed 4 Dec 2024 19:07
Toyota Aygo - Toyota 10 Year Warranty - Suspension - Marlin1

If I had a 2 year old car with say 20,000 miles on the clock and the suspension failed, I think I could get it repaired under warranty.

The car has always been serviced by Toyota to fulfil the terms of their 10 year warranty:

www.toyota.co.uk/content/dam/toyota/nmsc/united-ki...f

The car is 7 years old and has 47,000 on the clock. Would one expect the suspension to be repaired under warranty if it failed? The above PDF states that suspension is covered but the garage still charged £340 to replace the front nearside suspension.

Edited by Marlin1 on 04/12/2024 at 19:08

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Wed 4 Dec 2024 19:16
Toyota Aygo - Toyota 10 Year Warranty - Suspension - daveyjp

Suspension is made up of dozens of components, all of which are in constant use when the car is being driven and under stress when it isn't. Which parts failed?

Warranties are there to cover for replacement of poorly manufactured parts, not for replacement of parts which have worn out. Demonstrating a suspension component is faulty due to a manufacturing defect and not wear and tear after 7 years and 47,000 miles will be very difficult.

However I have had recent success with a claim after 7 years on a Toyota for rear wheel bearings, but they are mentioned in the warranty as being guaranteed for 100,000 miles.

They wouldn't entertain a claim for a handbrake cable with failing plastic covering as after 7 years of salted UK roads, rain, mud etc its no surprise the plastic is brittle.

Edited by daveyjp on 04/12/2024 at 19:17

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Wed 4 Dec 2024 19:48
Toyota Aygo - Toyota 10 Year Warranty - Suspension - elekie&a/c doctor
Depending on how much suspension has been replaced, £340 sounds cheap to me .
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Wed 4 Dec 2024 20:12
Toyota Aygo - Toyota 10 Year Warranty - Suspension - Brit_in_Germany

Which of these components failed, not due to wear and tear?

Front and Rear Springs; Torsion Bars; Track Rods; Stub Axle; Cross Members; Sub frames; Wheel Bearings (limited up to 160.000km); Hubs; Shims; Lock Nuts.

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Thu 5 Dec 2024 09:49
Toyota Aygo - Toyota 10 Year Warranty - Suspension - Andrew-T

Front and Rear Springs; Torsion Bars; Track Rods; Stub Axle; Cross Members; Sub frames; Wheel Bearings (limited up to 160.000km); Hubs; Shims; Lock Nuts.

That seems to me a pretty wide selection of 'suspension' items ? Track rods - steering. Subframes - hardly. Bearings ?

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Wed 4 Dec 2024 20:16
Toyota Aygo - Toyota 10 Year Warranty - Suspension - SLO76
Suspension bushes and drop links are wear and tear items akin to tyres and brakes, no warranty would cover such items on a 7yr old car unfortunately.
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Wed 4 Dec 2024 20:21
Toyota Aygo - Toyota 10 Year Warranty - Suspension - RT
Suspension bushes and drop links are wear and tear items akin to tyres and brakes, no warranty would cover such items on a 7yr old car unfortunately.

Some do - Kia and Hyundai list specific items which have lesser restrictions than the overall warranty, often expressed as a mileage limit.

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Wed 4 Dec 2024 21:01
Toyota Aygo - Toyota 10 Year Warranty - Suspension - Xileno

This subject seems to pop up quite often. That PDF is really useful, it might be worth us making a sticky thread for it.

Both the Toyota warranty and the Additional Warranty make reference to 'manufacturing defects'

Toyota warranty: "Should any part of the vehicle require repair or replacement as a result of a manufacturing defect......."

Additional warranty also includes 'assembly': "The owner of the vehicle is entitled to have mechanical, electrical and electronic defects attributable to manufacturing or assembly repaired free of charge........"

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Wed 4 Dec 2024 23:24
Toyota Aygo - Toyota 10 Year Warranty - Suspension - Heidfirst

Presumably the garage informed you of the need & you instructed them to go ahead with the repair?

If so, did you not raise your warranty concerns at the time & what did they say?

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Thu 5 Dec 2024 11:23
Toyota Aygo - Toyota 10 Year Warranty - Suspension - Marlin1

Presumably the garage informed you of the need & you instructed them to go ahead with the repair?

If so, did you not raise your warranty concerns at the time & what did they say?

They said suspension had failed and needed replacing and that suspension wasn't covered under the warranty.

I looked at the warranty doc when I got home.

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Thu 5 Dec 2024 12:10
Toyota Aygo - Toyota 10 Year Warranty - Suspension - Heidfirst

I presume that you had driven it there, were you aware of the issue?

Did they not tell you what had failed in the suspension & give you an estimated cost? I would have been wanting more information.

If you genuinely believe that the failed components should have been covered under the terms of the warranty you can always take it up with Toyota CS but first step should be the dealer principal.

Edited by Heidfirst on 05/12/2024 at 12:11

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Thu 5 Dec 2024 15:39
Toyota Aygo - Toyota 10 Year Warranty - Suspension - Halmerend
We had similar with our Honda Civic. Water ingress into both front side marker lights. Almost certainly poorly designed and manufactured but not covered at 3 1/2 years old under extended warranty. Around £300 a pair too.
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