Had similar with a Nokia the wife bought a few years ago. Would not update as promised and Nokia were useless (bought it direct). Plenty of traffic on the Nokia forum with people having the same issue so tried to reject it. Told that since I bought direct and they are not in the UK could not do that, b*****. So rang Barclaycard who refunded us immediately pending investigations. That was early 2020 and still not heard but still have the money and they never asked for the phone back.
Good news was after a couple of months the phone started doing updates and worked fine for 3 years until the wife succumbed to a Samsung A54 5G early in 2023. Just like the A52 5G I have its a great phone for sensible money (it cost about £330 SIM free) with 4 years of Android updates and 5 years security updates.
We were tempted by a Pixel 7 but it seemed to offer no more for way more outlay.
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