I think that those comments are a bit OTT.

OP, was it made clear to you by the selling dealer that the warranty would be jeopardised by the late service....or was there a suggestion or statement that the warranty was still in place. Think hard as to whether the subject of warranty was discussed or mentioned at all, by you or anyone else.

If the answer is no, then it may be a case of Caveat Emptor- Let the Buyer Beware.

If yes, then please supply further details

Kia and Hyundai would have been ok if the service was within 1 month and 1000 miles.

Never trust a car salesman.

<< the warranty depends on servicing as specified in the handbook, if the terms and conditions had not been met, those are the rules. >>

I bought my ex-rental Pug 207 from a Pug dealer at 8 months old, with 13460 miles on the clock and a sticker instead of a first service-stamp with words to the effect that the buyer must assume that all servicing requirements had been met. I suppose I might have complained that the car had missed the official limit of 12500 miles. Fifteen years later, having shortened those intervals, I have had no cause to regret not doing so, nor to make a warranty claim.

But no doubt if push ever reached shove, overstepping the mark would be all any warranty provider might need.

Edited by Andrew-T on 20/01/2024 at 15:51

I heard of a similar case where the service was not carried out on time because the KiA dealer was closed during the pandemic.

The owner was faced with a bill of £6.5 k for a new engine which failed and KIA refused to pay because of the incomplete service record

The annual MoT test does the checks performed at a 'service' and will mention when things need replacing, e.g. brake pads, wiper blades etc. Why pay twice? The important thing is to change the oil and filter every 10,000 miles.

I don't think it does. The MoT test includes no 'dismantling' and it will not check oil or coolant levels, spark plugs etc. As long as the engine runs (it presumably does, as the car got to the test station) and passes the emissions test, no consumables should be added to the bill. The car may fail because of a frayed wiper blade, or the wash reservoir may be empty. But no 'servicing' will have happened unless your tester is very friendly. I'm not sure what the test says about noticeably low tyre pressure ?

Many on here combine servicing with the test, which is a good plan if it suits your personal schedule.

Has anybody ever been caught like that ? I think it’s somehow unfair.

How is it unfair? If the T & C's of the contract have not been met then you forfeit any benefit.

As a person who follows the rules it would make me very angry if manufacturers relaxed rules simply because a buyer feels its unfair.

“Booking your car in well within limits is not that difficult” See my post above yours. It was very difficult from 23 March 2020. Shows how quickly that two years of disruption is forgotten.

I remember Covid very well, the MIL died 27 days after a +ve test late 2020 but at the age of 93 there were other factors as well. But without the complication of Covid she may well have pulled through.

With regards to car servicing our Fabia was due at the end of April for its 2nd service. The Skoda garage was open (they look after the Police and Ambulance cars) so I rang them mid April and was told that they were not dealing with private vehicles at the time but hoped to get more staff back shortly and would ring me. They confirmed in an e-mail that since I had contacted them my warranty would be protected. Mid May they rang to say they had slots and it was serviced the last week of May which was within the month time limit (and well within the 1000 mile allowance).

The Kia garage is close to where we live and we pass it every time we visit Tesco (applied in the lockdown as well). They were totally closed the first month but were open from late April on but I have no idea how many staff they had in.

Our local indy never closed. In addition to mechanical work he continued to do MOT's without interruption, I took the Caterham in as soon as I started to use it again despite the Gov extension.