I own a Landrover Discovery HSE Luxury (69 plate) which I have owned for 2 1/2 years and purchased an extended Landrover warranty in September 2022 as it reached 3 years old. The windscreen sealant failed in April of this year causing water to leak badly into the car every time it rains. I reported it straight away to my LR dealer (Hendy) in Southampton. They spoke to LR and a claim was authorised and a new windscreen ordered in April 2023. The leak is so bad it is not possible to drive the car without getting wet and it pours onto the transmission electrics. Even though Hendy LR covered the top of the screen with clear tape, it still leaks at times and the wind noise from the tape is really annoying over 50mph. I went back to Hendy and asked if they could provide me with another vehicle under the claim and they agreed and supplied a Hyundai Tucson. However, I have a caravan, a horse trailer, 4 children and we have two holidays booked in Cornwall and France which we are relying on taking the Land Rover. One is in July and the other August. We cannot fit our holiday kit in the Tucson and there is still no date provided for our windscreen - not even an estimated one. What can I do? We can’t tow our caravan, we can’t fit our roof rails or bike rack to the Tucson. I feel I bought a great family car but it has been unusable for getting on for 3 months with no end in sight. I feel powerless and unable to do anything - can you advise with any options I could ask for? Does anyone know how long LR windscreens take to turn up to the dealerships after ordering?

Edited by Georgina Hough on 01/07/2023 at 20:02