Obviously I didn't see they were wrong when I collected them. The boxes were the same size and I just assumed they knew what they were doing as they handed me the items and said "this is your order", the livery was the same just a number at the bottom of the box that was different.

I would not expect them to have to make a special journey to collect the items but they drive within yards of my house on a daily basis making their deliveries, so I said next time they are passing.

Let me guess, a European named company? Happens all the time.

Last time I complained and got them to collect by courier and got a refund.

I would normally pick up such parts when I'm passing as I have never urgently needed to change the oil on my cars and it saves having to be about for collection. I returned the wrong filters to the place that a number of you very skillfully suspected. Chap on the counter was very pleasant and failed to understand why one of their vans couldn't have simply swapped them over as they are in the area frequently.

I unexpectedly had to visit my in laws so returning the filters wasn't the unnecessary journey that I had anticipated. Popped into GSF and purchased 2 MANN oil filters for the grand total of £8.66 which I think is the bargain of the century and cheaper than "the other place". I am amazed at how cheap these cars are to run.

"The other place" are supposed to be investigating my complaint. Obviously not holding my breath , oil changes done first thing this morning and ORB will be pleased to note Total ECS oil was brought on line a while ago but I must confess that was solely because it was the cheapest supplier

I've had trouble with them as well. I ordered some parts over the internet using my phone. For some obscure reason their website didn't like my phone and wouldn't let me pay, either by PayPal or by card. Eventually I used my laptop and paid. Then it appears I have been charged twice for the same order. They refused to believe that I had been charged twice. I eventually got my money back but it was a real hassle.