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Try contacting Citroen UK directly by email.
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My C5x was built in the middle of July and I have the chassis number for it.
The dealer is unable to inform me if it is still in China or on its way.
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Dropped the Berlingo off at 08:00 this morning with Bristol Street in Northampton.
They had a C5X in the showroom.
Nice looking car and the sort of size etc I'd like but not available as a diesel.
Towing capacity is 1350kg braked and with a 70kg hitch load. Unfortunately that won't cut the mustard for a caravan bigger than our current Xplore 304. And that's before checking that the Gross Train Weight limit is equal to car's max laden + towing limit.
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Had one on order since April - an act of faith since my C5. It was built in July and on its way.
May be October? My dealer has one - Shine plus Hybrid with sunroof an upgraded seating - so I went to drive it. I was not disappointed. It looks great drives perfectly - I might have had the bigger engine (mine is all petrol) - but fine. Very comfy and cabin with everything you need and more. The seating was lovely and I'm glad that I upgraded too.
They are all automatic. Which I am used to. The HUD makes life easier. Well Please
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Yes I test drove a hybrid, but have ordered a 1.2 petrol. I did consider a top of the range 1.6 180 Shine Plus, but decided to keep the difference as a cash reserve for this winter.
Although the three cylinder only has 130 bhp, its torque output is only slightly less than the 1.6. Automatic gearboxes love torque, so in normal driving there would not be a noticeable difference in 40 - 60 mph, 50 - 70 mph type speed increases. The only downside is whether the 1.2 will actually turn out to be all that much better in fuel economy than the 1.6
My other reason for choosing the Sense Plus trim is that I like cars with light interiors. There are acres of black leather and piano black trim in the more expensive versions.
I was very impressed with the C5x on test and confirmed what I had read in all the reviews. The ride quality, comfort and quality is unbelievable at this price point. Cost of ownership is a factor these days and is very low.
The problem is delivery times. Dealers on Autotrader are promising October delivery if you order now. I would take that with a very large pinch of salt, and not expect to see a C5x you order today, before the New Year. Citroen should know where my car is, but they are unable to give any date for delivery. There are a lot of problems in China right now, with further lock downs. The factory where these cars are made is near Wuhan. They have to be transported to Shanghai first.
I am getting to the point where I cannot wait much longer and may have to cancel my order to buy a Skoda Superb ‘off the shelf’, even if it means losing my £500 deposit.
Edited by Speedbird 747 on 16/08/2022 at 10:52
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I too have a 1.2 on order, it was originally June build then put back to September but brought forward again and was built mid July and have been told it is on its way so all our cars are probably coming together.
It is very difficult to find any info on who Citroen use for shipping but assuming that they still are shipped from Shanghai, I have found 3 potential ships from mid July onwards on the Wallenius shipping website that look likely. Two are currently in Zeebrugge unloading and one arrives 22/8, journey time is 31 days. They were probably full of Teslas and called in at Southampton en route but hopefully they may have brought Citroens as well. I don’t think Stellantis use Southampton so they may be shipped again to Sheerness or Grimsby where Gefco which Stellantis use have facilities. This is all speculation and wishful thinking on my part and would appreciate being corrected but it may be our cars will be in the UK in the next fortnight or so.
I am amazed that customers making a £30k purchase are kept in the dark like this, I tried talking to Citroen Customer Service to a man who got angry that I was even speaking to them and not the dealer and put the phone down. With my previous Audi I could get updates on an App at each stage of the production and distribution ptrocess which helped make the waiting
more bearable, I don’t see why Citroen cannot do the same as they are supposed to be building cars to order for individuals rather than in bulk and discounting like they used to.
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I saw one today; looked like an off-duty demonstrator though. It's enormous.
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I saw one today; looked like an off-duty demonstrator though. It's enormous.
That may be a trick of the stylist. Yes, it is a big car, but it is shorter than a Mondeo, Superb or Insignia.
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Not much in it regarding the length of the itroen
CX5 4805mm
Mondeo 4871mm
Superb 4869mm
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Well it will be a surprise if our cars turn up at the beginning of September. The 1st September is what my dealer put on the order form as a de,I very date, but the salesman was being optimistic.
I have psyched myself up for October, so anything earlier will be a bonus.
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So I have ‘phoned Citroen UK again today for any update on my car.
When I have ordered new cars before, I have always had a clear delivery date and updates on production. The BMW dealer was able to select a build slot for my 5 series and from that a fairly accurate delivery date three months later.
This is different. The car is built, but Citroen don’t seem to know where it is. Surely they must know what stock is coming?
If you buy a C5x there are not many options to choose, as they are so well equipped. Just the colour really. I think if I was buying this car again, I would wait until dealers have a few in stock and choose one of those.
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So I have ‘phoned Citroen UK again today for any update on my car.
When I have ordered new cars before, I have always had a clear delivery date and updates on production. The BMW dealer was able to select a build slot for my 5 series and from that a fairly accurate delivery date three months later.
This is different. The car is built, but Citroen don’t seem to know where it is. Surely they must know what stock is coming?
If you buy a C5x there are not many options to choose, as they are so well equipped. Just the colour really. I think if I was buying this car again, I would wait until dealers have a few in stock and choose one of those.
Across the global car manufacturing brands, there's a very wide variation in their ability to track planned and actual production - the best I've had was a factory order of a Vauxhall Astra, to be built in Belgium and within 48 hours of placing the oder I'd been given the build date and the shipping - but I know that similar orders on other GM factories in the USA give customers no idea when it'll be received, even after it's been built.
Shipping and delivery from port to dealer seem to be areas of mystique and lack of information.
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If you buy a C5x there are not many options to choose, as they are so well equipped. Just the colour really. I think if I was buying this car again, I would wait until dealers have a few in stock and choose one of those.
I think we'll see more and more manufacturers adopting this approach, which was largely pioneered by Kia. If you offer trim levels and colours with no other options, cars are just cars (notwithstanding the side the wheel's on etc) like any other appliance.
'Your' car doesn't exist, it's just 'Metallic grey C5X #005837' or something. The other 5836 will be shipped ahead of yours depending on where Citroen will make the most money. Eventually, a ship full of C5Xs will be sent to the UK and Citroen UK will then decide which go to which dealer.
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So I have made some progress and Citroen UK have informed me that my car will be in the UK by the need of next week. It should be at the dealer by the middle of September.
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So I have made some progress and Citroen UK have informed me that my car will be in the UK by the need of next week. It should be at the dealer by the middle of September.
Hope it is worth the wait!
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Have you got your car yet?
My dealer still doesn’t know when mine is arriving. My car was ordered in April.
My local Honda dealer has some CRV’s in stock. Going to have a look today.
Edited by Speedbird 747 on 13/09/2022 at 12:45
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I am told that my car is almost in stock and has a reg number so I guess it is in the country but as I am away at the moment I won’t take delivery until 29 Sept. It was ordered in April and built mid July. I would think that yours should be imminent too
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Yes. Mine left the factory on the 17th July and the dealer informed me yesterday that the car arrived in the country last Monday.
So I hope it can be delivered in the next week.
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Anymore news on your car?
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Anymore news on your car?
Just back from Hols and still on for delivery Thursday. How about you?
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I picked mine up yesterday late afternoon, it arrived at the dealer on Wednesday.
Unfortunately I will probably have to reject the car. I am going into the dealer tomorrow morning. After waiting for the car so long, this is a massive disappointment. The problem is the front seats. They are advertised as being “Advanced Comfort Seats” with memory foam. However they are extremely uncomfortable.
Two weeks ago I was in the showroom and sat in a C4 which had identical seats to mine. They were lovely, supportive and the foam was soft.
The foam in the C5x seats are not the same quality. Maybe thinner too. After sitting stationary in the car this afternoon for around 90 minutes, I could feel a metal bar pushing up into my thighs. Same with the passenger seat. I carried on sitting there, but then I started to get pins and needles in my legs. There is no way I can live with these seats, especially as they were advertised as being super comfortable.
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Two weeks ago I was in the showroom and sat in a C4 which had identical seats to mine. They were lovely, supportive and the foam was soft.
Why do you think they are the same if they felt totally different? Do Citroen just give them the same name?
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I was in the dealership this morning. The salesman has taken a picture of the support bar under the seat for Citroen customer service.
. I tried a C5x Shine plus in the showroom and it has the same seat design. I would suggest that anyone who buys this car, should ensure they are happy with these "Advanced Comfort Seats" before handing the money over. In my opinion the foam is not memory foam, as it does not feel so dense and supporting.
The other major defect with my car is that the voice recognition/activation system is not working. It should work like Alexa. You just say 'Hello Citroen, to alert it and then give commands like 'I am feeling cold or hot, and it adjusts the heatinI have had my car less than 2 days after a 5 month wait, so this is very disappointing.
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Good luck with the rejection based on seat design. Are there any adjustments you can make to the squab angle to change the pressure points?
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I’d imagine the dealer will have someone else waiting for a car who’d be happy to do a Philip Schofield and jump the queue for a car with very low mileage.
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Well under the Trade Description Act, these seats are not as advertised....in my opinion. We shall see what other owners think. I will do a review of this car in due course as all the road tests have been on the top model spec, hybrid or not.
Even the claims made about the suspension do not match the reality. This is no match for hydropneumatic suspension. The car crashes and judders through major road imperfections.
I am taking the car to France tonight, so we'll see how it performs
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Manual or electrically adjustable seats?
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Seems to me this thread is a salutary lesson on the hazards of buying a pig in a poke. Although the Chinese are world leaders in making some things, their quality control can be iffy, especially if making automotive components as cheaply as possible.
I wonder where the batch of defective cambelts came from that nearly ruined the reputation of the excellent 1.2 puretech engine a few years ago. Chinese cheese rind? No-one seems to know.
After 15,000 miles I swapped the wheels of our Peugeot 2008 front to rear, aiming for equal tyre wear. While cleaning them I thought the quality wasn't as good as the alloys on our previous Mk 1 Ford Focus, which still looked good after 20yrs. Already there are tiny patches of creeping white corrosion visible near the bolt holes. On the inside, there is a 'made in China' stamp.
Edited by John F on 24/09/2022 at 15:58
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Did you mean to post that in this thread?
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Manual.
Edited by Speedbird 747 on 25/09/2022 at 23:51
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An update on my C5x.
I have just ‘phoned the dealership with regard to getting the Voice Recogniiton System fixed. However I am not taking the car in yet, as they have another C5x with the same problem!
Once they have worked out what is wrong with that one, I will be advised to come in.
The other thing to mention is that when I looked in the engine bay, it is not completely painted with the cars body colour. Most of it is just like a primer paint. Is this normal these days? Why was this missed? It looks like the car has been repaired.
Edited by Speedbird 747 on 26/09/2022 at 13:39
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Maybe try talking to it in Mandarin?
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The other thing to mention is that when I looked in the engine bay, it is not completely painted with the cars body colour. Most of it is just like a primer paint. Is this normal these days? Why was this missed? It looks like the car has been repaired.
In 2001 i got hold of 2 new Rover 45's and in both the hidden areas were not fully painted. Nothing new then.
As regards the voicerecognition system, probably a software fault, low capacity computer chip having trouble with multi-tasking. Are they using windows CE as well?
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The other thing to mention is that when I looked in the engine bay, it is not completely painted with the cars body colour. Most of it is just like a primer paint. Is this normal these days? Why was this missed? It looks like the car has been repaired.
Last car I looked at like that was a Subaru Imprezza. It was obvious that areas had not been clear coated and it was not only under the bonnet, it was also the door shuts, boot opening etc etc. Basically anything that was not visible when looking from a distance. We actually looked at several in the showroom and they all had appalling paintwork. At the time they also sold Daihatsu (under 1/2 the price of the Subaru) so we looked at one of those, perfect paint job.
Have another look and look at other areas as well. Sounds like its the clear coat that is missing to me. If it is reject it as unsatisfactory.
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Manufacturers are under enormous pressure to reduce their carbon footprint by any means necessary. Lots of tiny improvements add up to a big improvement!.
The manufacture of paint has a carbon footprint and so does the application (also, paint is actually quite heavy, so putting less on the car also helps, albeit by a tiny amount). As long as the metal is galvanised or whatever, I don't see this as being a problem on areas usually out of sight. Plus, presumably there is an anti corrosion warranty?.
I was aware of VW's in the early noughties having paint that was noticeably thin with no lacquer under the bonnet and door surrounds.
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There is a saying in the USA:” If you take too much cheese off the pizza……”
If Citroen had asked, I would have happily paid another £10 to paint out the engine bay whilst the robot was at it. If Citroen are pitching this car as an alternative to more upmarket German marques, not fully painting the engine bay and leaving it with paint runs is not the way to go.
Other cost cutting on the C5x is only having one USB socket for rear passengers, plus these sockets are USB C, so you have to buy adaptors.
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plus these sockets are USB C, so you have to buy adaptors.
Tbh for a car that will be kept by owners or be in production for years this is a sensible decision imo.
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If Citroen had asked, I would have happily paid another £10 to paint out the engine bay whilst the robot was at it.
That's not going to be something that's likley on a mass manufactured car - especially if you only want to pay £10
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An update on my C5x.
I have just ‘phoned the dealership with regard to getting the Voice Recogniiton System fixed. However I am not taking the car in yet, as they have another C5x with the same problem!
Once they have worked out what is wrong with that one, I will be advised to come in.
The other thing to mention is that when I looked in the engine bay, it is not completely painted with the cars body colour. Most of it is just like a primer paint. Is this normal these days? Why was this missed? It looks like the car has been repaired.
Quite normal, so not missed - less amount of paint needed so cheaper to manufacture the car. Not really worth painting it where no one will usually look.
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Speedbird,
From my own past experience, you already don't like the car.. Reject while you can.
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The question is: can the car be rejected? It seems that the car may not be defective, just not to the purchaser's liking, which would not be a ground for rejection.
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It is not just the Voice Recognition that is not working. Neither is the Lane Assist. The car will not maintain position in the Lane, but wanders either side until you reach the white line, then it corrects the car.
Also with the Lane assist and stop&go switched off, the steering suddenly lurches the car either left or right. It is a bit unnerving.
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It is not just the Voice Recognition that is not working. Neither is the Lane Assist. The car will not maintain position in the Lane, but wanders either side until you reach the white line, then it corrects the car.
Also with the Lane assist and stop&go switched off, the steering suddenly lurches the car either left or right. It is a bit unnerving.
Time to say goodbye?
With me, it would be on its way back to the dealership.
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Absolutely. I kept a Golf I didn't like for 18 months hoping I would come to love it. I didn't, and it cost me a lot of money.
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Absolutely. I kept a Golf I didn't like for 18 months hoping I would come to love it. I didn't, and it cost me a lot of money.
I kept a XR3i that I hated for 2 years, had to pay for it first. Best feature, paid £6200 for it, 2 years got £5800 in PX.
Replaced with a Golf GTi which was brilliant, had 2 over a 12 year period and did about 160,000 trouble free miles.
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How is your car?
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How is your car?
If it is me, ORB (Korando), delighted. It was 1 year old yeterday, 7000 miles, going in for 1st service monday. Zero problems apart from a faulty coil pack at the beginning, and blissfully comfy heated seats,
But I expect you are asking the other C5x owner?
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Yes.
A bitof information from an I dependent Citroen service centre:
The Puretech 1.2 engine will be produced in the near future with a chain cambelt. The 1.6 180 bhp already has a chain belt.
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A bitof information from an I dependent Citroen service centre:
The Puretech 1.2 engine will be produced in the near future with a chain cambelt.
What comedian wrote that? Must be a dolls head from the back office.
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A bitof information from an I dependent Citroen service centre:
The Puretech 1.2 engine will be produced in the near future with a chain cambelt.
What comedian wrote that? Must be a dolls head from the back office.
Why would it be unexpected to make a chain cam version of the engine?
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It wouldn't. But a chain cambelt might be a more interesting technical solution!
Hopefully they won't jump out of the frying pan into the fire. Chain cams are not without problems. Personally I prefer a cambelt provided it's cheap and easy to replace, so not one bathed in oil.
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A bitof information from an I dependent Citroen service centre:
The Puretech 1.2 engine will be produced in the near future with a chain cambelt.
What comedian wrote that? Must be a dolls head from the back office.
Why would it be unexpected to make a chain cam version of the engine?
I did not suggest it would be unexpected. What I was pointing out was the stupidity of the term used i.e. "chain cambelt". There is no such thing, its either a cam belt or a cam chain.
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I did not suggest it would be unexpected. What I was pointing out was the stupidity of the term used i.e. "chain cambelt". There is no such thing, its either a cam belt or a cam chain.
It isn't stupidity if you don't understand engines, mechanical terms or what they mean. It is also possible that auto correct changed cam to cambelt.
Regardless of which, there was no need for the comment.
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I did not suggest it would be unexpected. What I was pointing out was the stupidity of the term used i.e. "chain cambelt". There is no such thing, its either a cam belt or a cam chain.
It isn't stupidity if you don't understand engines, mechanical terms or what they mean. It is also possible that auto correct changed cam to cambelt.
Regardless of which, there was no need for the comment.
The comment supposedly came from an "Independent Citroen Service Centre". They should understand the engines they deal with and as professionals should know there is no such thing as a "chain cambelt".
I feel its perfectly OK to comment about such incorrect information.
Perhaps you should report it to the moderators. I would be very surprised if they were unhappy about such inaccuracies being corrected.
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I did not suggest it would be unexpected. What I was pointing out was the stupidity of the term used i.e. "chain cambelt". There is no such thing, its either a cam belt or a cam chain.
It isn't stupidity if you don't understand engines, mechanical terms or what they mean. It is also possible that auto correct changed cam to cambelt.
Regardless of which, there was no need for the comment.
The comment supposedly came from an "Independent Citroen Service Centre". They should understand the engines they deal with and as professionals should know there is no such thing as a "chain cambelt".
I feel its perfectly OK to comment about such incorrect information.
Perhaps you should report it to the moderators. I would be very surprised if they were unhappy about such inaccuracies being corrected.
Do you think Speedbird 747 cut and pasted or copied it verbatim from the Citroen newsletter?
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I read Speedbird's post as he was sent that text, and as such it was inaccurate. However it is perfectly possible that it was typed by Speedbird who may not be technical, and/or autocorrect has changed it.
None of this is relevant to the OP's problem which is particularly depressing. A new car should be a great event, particularly after so long a wait so it's sad to read he is not happy with the car. Can we get back to helping the OP now please - although I'm not sure what further advice can be given.
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I did not suggest it would be unexpected. What I was pointing out was the stupidity of the term used i.e. "chain cambelt". There is no such thing, its either a cam belt or a cam chain.
It isn't stupidity if you don't understand engines, mechanical terms or what they mean. It is also possible that auto correct changed cam to cambelt.
Regardless of which, there was no need for the comment.
The comment supposedly came from an "Independent Citroen Service Centre". They should understand the engines they deal with and as professionals should know there is no such thing as a "chain cambelt".
I feel its perfectly OK to comment about such incorrect information.
Perhaps you should report it to the moderators. I would be very surprised if they were unhappy about such inaccuracies being corrected.
Do you think Speedbird 747 cut and pasted or copied it verbatim from the Citroen newsletter?
Does that matter. If the Citroen Service Centre has info on the website containing the phrase "chain cambelt" they are clearly a bunch of numpties.
Posters come on here asking if they have a belt or a chain and that is expected. But posters also come on here sometimes saying they thought their car had a chain but the dealer want to carry out a cambelt change. Those dealers and the Citroen Independent do not deserve to carry on trading if they have so little knowledge about their product.
Consider when we had the Micra, the starter motor made an odd noise on occasions and the wife was worried about being left stranded. So I popped into the Nissan dealer when we went to Tesco to ask their advice. The dolls head on the service desk said I would nee to book it in to be plugged into the diagnostics, cost £160. I tried to pint out all it needed was a Mk 1 human ear but she was insistent it needed diagnostics, left it at that. The following week we shopped at a different Tesco and went to the Nissan dealer near there. The chap on the service desk said it was very common but they had never known a failure. He said some owners had had the starter replaced since they felt unsure. Those dealers should be supported.
A replacement motor from our local factors (new, not recon) was about £60.
Never replaced ours, it carried on making a noise sometimes but kept working. When I sold it I pointed out to the buyer (who owned an older Micra) the starter noise (it made it when he started it) and he commented his had always made that noise and he thought it was normal.
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I did not suggest it would be unexpected. What I was pointing out was the stupidity of the term used i.e. "chain cambelt". There is no such thing, its either a cam belt or a cam chain.
It isn't stupidity if you don't understand engines, mechanical terms or what they mean. It is also possible that auto correct changed cam to cambelt.
Regardless of which, there was no need for the comment.
The comment supposedly came from an "Independent Citroen Service Centre". They should understand the engines they deal with and as professionals should know there is no such thing as a "chain cambelt".
I feel its perfectly OK to comment about such incorrect information.
Perhaps you should report it to the moderators. I would be very surprised if they were unhappy about such inaccuracies being corrected.
Do you think Speedbird 747 cut and pasted or copied it verbatim from the Citroen newsletter?
Does that matter. If the Citroen Service Centre has info on the website containing the phrase "chain cambelt" they are clearly a bunch of numpties.
Or they may just be making it clearer to people what they are talking about - not everone will know a cambelt and a chain cam are the same things.
I would have hoped we'd not refer to a woman working in a dealers as as dolls head as well...a disgusting term. A lack of training is down to the dealer as well.
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Do you think Speedbird 747 cut and pasted or copied it verbatim from the Citroen newsletter?
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Does that matter. If the Citroen Service Centre has info on the website containing the phrase "chain cambelt" they are clearly a bunch of numpties.
If you actually believe the Citroen newsletter said chain cam belt, then it may not matter. But if you don't believe that was the case (which is my inclination), then the term i****ic would seem to be directed at Speedbird 747.
Chain cam belt may well be incorrect terminology, but if that was used without fully understanding why that is a contradiction, that wouldn't make the person saying it i****ic.
Even if it was in the Citroen newsletter, while this may come as a surprise to you, I suspect that is not engineers who do the newsletters. So we are talking of a clerical error and/or oversight rather than being i****ic, and simply makes them human rather than numpties.
The bottom line is that folk who do understand the difference between chain or cam belt (such as you) surely know full well what was meant.
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The bottom line is that folk who do understand the difference between chain or cam belt (such as you) surely know full well what was meant.
I know what was meant, you perhaps know what was meant but many will not and in that case professional people giving wrong and misleading info is not acceptable.
If I had put info as wrong as this in contract documents at work it could have cost us thousands, on big jobs possibly millions.
If you are a business it's important to get facts correct, on here it seems to not matter.
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The bottom line is that folk who do understand the difference between chain or cam belt (such as you) surely know full well what was meant.
I know what was meant, you perhaps know what was meant but many will not and in that case professional people giving wrong and misleading info is not acceptable.
If I had put info as wrong as this in contract documents at work it could have cost us thousands, on big jobs possibly millions.
If you are a business it's important to get facts correct, on here it seems to not matter.
You still see to be sure that those were the actual words used on Citroens newsletter, do you know that this was the case?.
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You still see to be sure that those were the actual words used on Citroens newsletter, do you know that this was the case?.
Perhaps the OP could check the info, until then you have to assume what was posted was correct.
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At a guess the source referred to "une chaîne de distribution" replacing the curroie.
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In french une cgaine is a chain and courroie is a belt. but.. looking on L'argus website there is a comparison.
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