Citroen C3 Picasso - sudden power steering failure at speed

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Wed 6 Oct 2021 23:19
Citroen C3 Picasso - sudden power steering failure at speed - David Fear

during this week suffered sudden steering failure on above vehicle , towed to garage confirmed electric steering motor failure, now it seems this component failure is a problem across the PSA Group and Citroen will replace free of charge , so far so good ,..now the main dealer wants to charge me £380 because they cant undo the bolts and need to remove a subframe to complete the work, any advice as to where i stand as i really dont see why a fully equipped workshop cannot complete the job how it should be done and see fit the charge me additional cost for what is basically incompetence

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Thu 7 Oct 2021 10:55
Citroen C3 Picasso - sudden power steering failure at speed - elekie&a/c doctor
There are ways and means of dealing with rusty nuts and bolts . Sounds like the garage doesn’t have adequate equipment to deal with this type of issue. It’s not your problem, it’s theirs. Any extra cost should be covered by Citroen.
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Fri 8 Oct 2021 00:53
Citroen C3 Picasso - sudden power steering failure at speed - focussed

If i had charged £380 every time I had a customer's unit in my shop with a few rusty bolts to undo, I would be currently living in an enormous villa in the Caribbean with servants and a superyacht on a mooring at the bottom of the garden.

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