2020 - Aviva bumps premium from under £200 to almost £300 - no changes claim etc Moved to LV for £194 and £70 voucher via Money Saving Expert
2021 - LV renewal £217. LV on comparison site £187 - all name companies roughly the same +/- £10. Phoned LV & renewed at £187
2021 - Green Flag up breakdown cover from £58 to £73. New customer price check £58. Phoned and £58 agreed.
So 2 calls in 2 weeks for a total of15/20 mins on phone saves £45
Indeed - most of them rely on the "I can't be bovvered to change" customer for their profits. Thos who lost my business won't likely be in the running for it anytime soon. At least the RAC bothered to both lower their quote and give 3 months extra breakdown cover to me for that price to keep me from switching to Green Flag (cheaper by £3 by only for 12 months' cover).
I'm now paying £100pa less than the 2020 esure quote (which they wouldn't lower at all) for my car insurance, despite being loyal to them for around 15 years. Perhaps there comes a point when they believe I'm just 'crying Wolf!' and only threaten to leave, thus they put their prices up and refuse to budge. Well, their loss.
The daft thing is that they probably end up losing money because they spend more on call centres and eventually pee off customers enough so they leave anyway.
That's modern day customer service for you - only caring about your next customer and not the existing ones, which can save a fortune on marketing/sales through spreading goodwill and recommendations by word of mouth/internet forums like this. No wonder some that ignore loyal customers go out of business.
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