MINI One - Paid for part/labour that did not fix problem

Honest John Back Room » Legal matters
What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
View Threaded
Tue 23 Jun 2020 13:51
MINI One - Paid for part/labour that did not fix problem - Simon Bottle

Engine fault light came on.

A mobile mechanic came and fitted a new part costing £200+ plus labour which said fixed problem.

Having paid, it became immediately apparent that fix had not worked as engine light came back on and issue actually worse in terms of they way car drives.

Mechanic is now trying to charge me for another completely different part as another attempt at solving problem.

Where do I stand?

Reply | Report as offensive | Link
Tue 23 Jun 2020 14:00
MINI One - Paid for part/labour that did not fix problem - Simon Bottle

Also worth mentioning that has taken weeks and numerous last minute cancellations for 2nd fix which supposed to be happening today. Only received text saying I would have to pay for 2nd fix today too.

Reply | Report as offensive | Link
Wed 24 Jun 2020 12:28
MINI One - Paid for part/labour that did not fix problem - Gibbo_Wirral

Sadly that seems to be the way many places work these days:

Scan car for codes.

Throw part at problem.

Hope problem goes away.

If not, throw another part. After all, its only the customer's money.

Diagosing is an art of reading live data and having lots of experience on a particular make or model.

Edited by Gibbo_Wirral on 24/06/2020 at 12:29

Reply | Report as offensive | Link
Wed 24 Jun 2020 14:39
MINI One - Paid for part/labour that did not fix problem - Gerry Sanderson

Google - Consumer Rights Act 2015

Read from Section 50 onwards and in particular SWEction 54(3.

Further if you are near your LA Trading Standards speak to then for good advice,

Dvd

Reply | Report as offensive | Link
Sat 4 Jul 2020 17:51
MINI One - Paid for part/labour that did not fix problem - nick62

Sadly that seems to be the way many places work these days:

Scan car for codes.

Throw part at problem.

Hope problem goes away.

If not, throw another part. After all, its only the customer's money.

Diagosing is an art of reading live data and having lots of experience on a particular make or model.

.................... and any Tom, Dick or Harry can set-up shop doing it (or not doing it in this case).

Reply | Report as offensive | Link