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Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - Christian Webster

Hello all,

My VW Golf TSi had a new Engine in June 2016. The car has been regularly serviced at the same VW approved garage before and since this repair. The engine has now developed a similar problem and I fear the same outcome.

Where do I stand (legally) should they come back to me with the same diagnoses?

Note: The car is booked in 10 days time and I am not driving it since the problem/warning light started.

Thanks in advance,

Christian

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - 72 dudes

You probably have no legal comeback whatsoever. The new engine was put in four years ago.

The best you can hope for is some kind of goodwill gesture from the dealer that you have been loyal to for regular servicing and the engine replacement.

This sounds like the early chain cam TSi engine which had a high failure rate. You have been unlucky to have two fail if indeed it is the same fault.

Once it's fixed I'd be getting rid of it for something else.

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - Christian Webster

I fear you a right.

Yes, it is an early MK6 TSi (2009) with the known chain cam problem you have recognised. Of course, I do not know if the same issue has manifested itself this time, but I have already prepared myself for a new car.

Out of interest and assuming the worst, what reduction in value (%) do you think is likely if I do not have it repaired?

Edited by Christian Webster on 02/06/2020 at 18:05

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - 72 dudes

I fear you a right.

Yes, it is an early MK6 TSi (2009) with the known chain cam problem you have recognised. Of course, I do not know if the same issue has manifested itself this time, but I have already prepared myself for a new car.

Out of interest and assuming the worst, what reduction in value (%) do you think is likely if I do not have it repaired?

You couldn't sell it privately with a clear conscience. Which leaves 3 options.

1) Trade it in against a different car 2) Use We Buy Any Car or similar 3) Send it off to auction.

It depends on whether it seems to drive normally and whether that warning light is on all the time.

I wouldn't want to guess at a % value reduction.

It may not turn out to be as bad as you fear hopefully, but if it is then unfortunately I doubt there will be any further goodwill from the dealer.

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - Christian Webster

Thank you for feedback.

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - Brit_in_Germany

Did you pay for the new engine or was it a warranty repair? If you paid for it, you could try arguing it wasn't fit for purpose under the consumer rights act.

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - Christian Webster

The engine replacement was necessary after a fault occurred within two weeks of a service in 2016. They offered me the engine at no cost, but I contributed about £400 - £500 towards the work/labour only. It was, however, during the VW emissions scandal and although it was not explained, I feel this was a goodwill gesture due their circumstances at the time.

Do you think my contribution towards the repair constitutes 'pay for'? To be clear, it was not under warranty - the car is 2009 plate.

Edited by Christian Webster on 02/06/2020 at 18:03

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - Brit_in_Germany

I would say you paid for the service of fitting the engine rather than the engine itself. If it is the engine which has failed then the CRA would not be applicable. It sounds like there is noone to pin the blame on other than VW if you can show that their modification is responsible for damaging your property, which would not be easy.

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - thunderbird

If this is the twin charged version it seems that most are on a replacement engine, some are on their second. Whilst there is clearly an issue with design/manufacturing it does not help that most of these cars get thrashed and many have been re-mapped to produce stupid amounts of power.

From what I have read the same engine is used in some versions of the Tiguan and very few problems have been reported. Because they are not a car that is regularly thrashed/tuned perhaps?

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - sammy1

You do not give much info on the engine problem. Is it noisy which would not be good. What is the mileage? Which warning light has come on, is it yellow your drivers handbook will give you some idea. Emission lights are common and seldom terminal for an engine. Your car is 10 years old you haven't a hope of any redress.

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - Christian Webster

My intention was only to discuss a 'worse case scenario' should I have the same outcome as 2016 and I am not a car expert, but as you ask:

The 'Exhaust Gas' warning light is on permanently and at the time this occurred I noticed a loss of power. I will admit this is not how the 2016 problem manifested itself and it could be something relatively simple to resolve.

I understand your final comment regarding the age of the car, however the current engine has completed less miles and been in the car for less time than the first engine.

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - Christian Webster

The car has not been tuned or re-mapped, and I'd like to think I am conservative driver in general.

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - Christian Webster

Hello all (again),

An update on this. I had a chat with Citizens Advice this afternoon, and there may some potential of success. It is dependant on whether I can prove the garage have been at fault or I can prove there is an inherent fault with the engine. It will be difficult on both counts, especially the latter as I'm not sure if VW have confirmed a fundamental issue with this particular type of engine.

I await the outcome of the garage diagnosis on Monday, but will update here in any case.

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - SLO76
Not worth the effort despite what you’ve been told by Citizens advice I expect your chances of success in claiming a new engine on an 11yr old car is absolute zero. If it runs take it to a dealer and part exchange it or sell it through your nearest auction house. Despite the terrible reputation this engine had someone will always pay money for a Golf. Get shot of it and buy something Japanese.
Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - Engineer Andy
Not worth the effort despite what you’ve been told by Citizens advice I expect your chances of success in claiming a new engine on an 11yr old car is absolute zero. If it runs take it to a dealer and part exchange it or sell it through your nearest auction house. Despite the terrible reputation this engine had someone will always pay money for a Golf. Get shot of it and buy something Japanese.

I suspect that the CAB (maybe Brompt can chip in, given he volunteers for them and may have some access to their general legal advice on such matters) may be saying that it might fall under the Eu (now UK) law which stated that merchandise has to be (not the exact wording) of merchantable quality and reasonably last 6 years.

I suppose the bone of contention will be whether this means that a car built in 2009, already past the 6 year period and experiencing an engine failure in 2016 will have that 'cover' reset when the engine was replaced in 2016, thus the cover lasting to 2022.

I wouldn't be surprised if any case came down on the side of the former rather than the latter, as it was outside the original 6 year period (the seller would be under no obligation to replace the original engine unless it was a second hand car still within the seller's warranty period) even if the fault was an inherrant defect of the same sort that caused the first failure.

Some businesses (quite rare) are far more generous in this regard - I bought a Samsung TV from Richer Sounds back in 2006 and it went wrong (sound) in 2008 on a 5 or 6 year warranty (theirs, not Samsung's). They replaced the unit with an updated model and reset the warranty to day one when I picked it up at the shop, rather than it expiring in 2011/12.

In this case, I agree that buying from one of the top-rated Japanese or Korean (long warranties, especially for the powertrain) would be the sensible way to go next time.

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - Christian Webster

Hello all,

Thank you for the feedback and sharing of thoughts on this and as I suggested in my previous message, I would update here.

The good news, is that the issue was repairable (albeit £700), but will be looking to update my car in the next few months. I feel I may now be on borrowed time. The annoying thing is, the car now drives as good as the day I bought it.

Volkswagen Golf TSi (mk6) - Problem with new engine (2016) Where do I stand? - Avant

Glad that it wasn't worse in terms of cost, Christian, although quite bad enough. Yes, moving the car on soon sounds like a good option.

Interesting that Andy mentions Richer Sounds. They have a consistently good reputation for customer care. Buying from someone with a 'good name' wherever possible is one of the best ways of reducing risk.

Edited by Avant on 17/06/2020 at 23:08