What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - Peter Scholes

I bought my car on finance 20 months ago so it is a couple of months less than 4 year old at the moment. It has a full service car plan with Nissan and has been well maintained. the mileage is approx 45,000.

On the Friday, it had been in my local garage to get brake pads fitted and two weeks earlier, it had passed its second MOT. On the Saturday, I was driving along the motorway not far from home and the engine just cut out and died. No warning lights or anything. The oil was checked and he said it was full as expected on the Friday. Luckily enough, I was in the slow lane and was able to roll off the motorway and not cause a pile up.I had my 4 year old daughter in the back and it was a bit scary.

The RAC arrived about an hour later and ran the diagnostic on the car which suggested the turbo had a fault. He towed me to a local RAC approved garage. They called the next day to say the couldn't see a problem wthout taking the engine out and stripping it down - they said it would be £850 just to take engine out and then who knows - they suggested £2000 approx for the job if it was the turbo.

I called Nissan Uk and they said they would take it in to the nearest branch which they did- they have the car in there now. I got a call yesterday afternoon to tell me it need a whole new engine!!! they said Nissan would offer a 'goodwill' gesture towards costs but I would still have to pay approx £6500!

I have got the car on finance (£260 a month) and there is no way I can afford such a huge cost. I really don' know what to do. The car is less than 4 year old and only has 45k on the clock. Surely to God this can't be right. What can I do?

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - Bromptonaut

Which engine?

Have they said what exactly the fault is?

Edited by Bromptonaut on 07/03/2020 at 14:34

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - elekie&a/c doctor
Is this fitted with the DiG - T engine ?
Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - SLO76
Uncanny but a good friend of mine has just suffered the same failure on a 2016 Juke 1.2T at just over 40,000 miles and Nissan have agreed to replace the engine without charge. It was purchased and fully serviced at the local Nissan dealer who also carried out the goodwill claim for her. I was impressed as I expected them to only cover part of it since it’s been out of warranty for a year.

If it has a full Nissan history ask the dealer to try again and cite other cases where the firm have replaced these troublesome engines for free. If they don’t then contact Nissan customer services yourself. If however it hasn’t a full Nissan history then you’re stuck i’m afraid. You can still try for a contribution but usually they’ll reject it.
Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - John F

Not really uncanny as Nissan forums are full of tales of woe about this dodgy Renault 1.2T engine. According to Nissan's tech sheet, 'under certain driving conditions....' , whatever they are - engine braking down a steep hill, perhaps?, a drop in inlet manifold pressure somehow causes the 2nd piston ring to 'flutter', drawing in oil and burning it off so rapidly that soon there's not enough left. They also break timing chains which possibly happened to the unfortunate OP.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - andyp

As SLO76 said a full Nissan service history is going to be critical if the manufacturer is going to help.

Edited by andyp on 07/03/2020 at 19:35

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - Peter Scholes

It has a full service history with Nissan and was well maintained and looked after. It is a Tekna 1.6 engine - one of the higher spec models.

I am expecting a call from them on Monday. Like I said, it was driving smoothly, the mechanic at my garage said the oil levels were perfect the day before, no warning lights came on and it wasn't driven anywhere after it failed on the motorway without warning. It could have been extremely dangerous had I not been in the 'slow' lane. I don't feel very lucky now but it could have been catastrophic had I been overtaking and it had packed in then.

If I had ignored warnings etc I could accept some blame but there were no lights or warnings at all. this should not happen.

They haven't told me in detail (not that I would really have a good understanding of the mechanics) what the faults are other than there was gas found in the sump and there was no oil (even though it was full when checked the day before). They just said the engine would need replaced.

Edited by Peter Scholes on 07/03/2020 at 20:23

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - dan86

It has a full service history with Nissan and was well maintained and looked after. It is a Tekna 1.6 engine - one of the higher spec models.

I am expecting a call from them on Monday. Like I said, it was driving smoothly, the mechanic at my garage said the oil levels were perfect the day before, no warning lights came on and it wasn't driven anywhere after it failed on the motorway without warning. It could have been extremely dangerous had I not been in the 'slow' lane. I don't feel very lucky now but it could have been catastrophic had I been overtaking and it had packed in then.

If I had ignored warnings etc I could accept some blame but there were no lights or warnings at all. this should not happen.

They haven't told me in detail (not that I would really have a good understanding of the mechanics) what the faults are other than there was gas found in the sump and there was no oil (even though it was full when checked the day before). They just said the engine would need replace

Is it the 1.6 DiG-T or 1.6 DCI engine?

We have the 1.6 DCI with automatic and the engine hasn't missed a beat.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - Peter Scholes

I don't know is this honest answer. I'd have to check.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - elekie&a/c doctor
Easy , the Dig t is petrol , the DCI is a diesel.
Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - John F

what the faults are other than there was gas found in the sump....

what type of gas...apart from nitrogen and oxygen - and of course 414ppm of CO2

..and there was no oil (even though it was full when checked the day before). They just said the engine would need replaced.

You could not fail to notice four litres of oil leaking/ burning away in a day. Rarely, the oil change mechanic forgets to replace the oil, possibly leaving just enough in for the oil pressure light not to come on. Did you personally check the oil level?

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - SLO76
“ It has a full service history with Nissan and was well maintained and looked after. It is a Tekna 1.6 engine - one of the higher spec models.

I am expecting a call from them on Monday.“

Exactly the same as my friend and on a car with the same mileage at the same age. The call she got on the Monday confirmed Nissan would pay up. The only difference was that hers had the 1.2T which is well known for failures while I’ve not really heard of the same on the 1.6.
Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - andyp

I suspect it just ran out of oil. I am not sure that the garage who replaced the brake pads the day before actually checked the oil (why would they ? ) Having been MOT'd 2 weeks earlier is irrelevant.

Edited by andyp on 08/03/2020 at 13:07

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - Peter Scholes

I can assure you it didn't just run out of all. The oil was checked by myself and my mechanic. I check weekly too.

The night it broke down the rain was horrendous, it was dark and I was on the motorway. There was no smoke from the car all day and no obvious signs of leakage. I would have noticed when I parked and in and out the boot all day. No warning lights or any sign it was about to give up.

No sign at all. I'm no mechanic and no little about cars but I do check levels and ensure the car is correctly maintained. The car showed no faults on the Friday and most ofSaturday- until it broke down.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - thunderbird

what the faults are other than there was gas found in the sump and there was no oil

Think I can translate this. The "gas" in the sump is probably diesel which is there because of regen issues. The diluted oil has caused the engine failure. When the OP dipped the sump the day before and it appeared full it was diesel/oil mix.

But if its a petrol engine I am totally wrong.

Over to the OP.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - dan86

what the faults are other than there was gas found in the sump and there was no oil

Think I can translate this. The "gas" in the sump is probably diesel which is there because of regen issues. The diluted oil has caused the engine failure. When the OP dipped the sump the day before and it appeared full it was diesel/oil mix.

But if its a petrol engine I am totally wrong.

Over to the OP.

I did ask earlier of this was the diesel or petrol model but the OP couldn't confirm.

And our diesel does its fair share of short journeys and occasional longer runs never suffers with failed regeneration or oil dilution.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - Peter Scholes

Apologies. I thought I did. It is a diesel engine.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - dan86

Apologies. I thought I did. It is a diesel engine.

The 1.5 and 1.6 DCI engines although very different both seem to be fairly reliable engines the 1.5 has been around for so long I'm sure they were being used when the Roman's occupied these island's ;-) the 1.6 was designed to be fitted with a dpf and has lots of clever design features to aid efficiency instead of being retrofitted with the latest emissions must haves.

Like I've mentioned earlier our 1.6 dci has done just under 40000 miles and so far not missed z beat.

Hopefully you get some good will from Nissan.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - dan86

dan86, at 40,000 miles I should b****y well think so!

I winder how Peter got on today. I hope he's heard from Nissan and they're do the right thing.

O know it's less than 40k and that's nothing but I expect at least about 100k out of the engine befor it has any major problems.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - Peter Scholes

Thank you for all your advice and support . I did deal with Nissan today and they have agreed to cover the full cost of the parts (which I'm led to believe is over £5000) and I have to pay the labour costs which (with vat) comes to £2200. Still a hell of a cost but a lot better than £7200+.

I suppose I will at least get a car back with a new engine.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - elekie&a/c doctor
So they want you to pay £2200 labour costs? That is outrageous and unacceptable. The most you should be paying is for incidentals , oils and fluids . Probably about £100 .
Nissan Qashqai Tekna 2016 - Nissan Qashqui engine failure - Avant

Not a great deal but no doubt the best that Peter could get from a company that isn't known for good customer service.

I think Nissan are going to struggle. They seem to have an unfortunate knack of pioneering a new type of car and making it popular (Qashqai, Juke, Leaf), then allowing the competition to catch up and overtake with better products.

Nissans (apart from the Z coupes) aren't enthusiasts' cars, but they used to make up for it with reliability. Not any more - although we'll all hope that Dan86's (above) continues to be a good one.

Nissan Qashqai Tekna 2016 - Nissan Qashqui engine failure - dan86

Not a great deal but no doubt the best that Peter could get from a company that isn't known for good customer service.

I think Nissan are going to struggle. They seem to have an unfortunate knack of pioneering a new type of car and making it popular (Qashqai, Juke, Leaf), then allowing the competition to catch up and overtake with better products.

Nissans (apart from the Z coupes) aren't enthusiasts' cars, but they used to make up for it with reliability. Not any more - although we'll all hope that Dan86's (above) continues to be a good one.

So do I I Avant.

But in all my years of driving (not even half as long as some on here) I've never owned a lemon but I've probably just gone and jinxed myself now (runs to touch some wood).

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - Andrew-T
So they want you to pay £2200 labour costs? That is outrageous and unacceptable. The most you should be paying is for incidentals , oils and fluids . Probably about £100 .

I agree. I think they could make a stronger case for your contributing to the cost of parts (£5K seems a lot). At the very least they should provide free manpower to do the work.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - SLO76
I’d be asking why they’re refusing to fund the full thing when other cases involving the 1.2 motor are having gratis replacement. My friend never had to fight for it, the dealer simply contacted Nissan and they funded the full job. The car is a 2016 Juke with around 40k up.
Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - nellyjak

As above...you shouldn't be paying a penny IMO...it's their responsibility to put you back in the position you were prior to the failure...any contribution from you shouldn't even be mentioned.

£2200 is disgraceful.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - thunderbird

As above...you shouldn't be paying a penny IMO...it's their responsibility to put you back in the position you were prior to the failure...any contribution from you shouldn't even be mentioned.

£2200 is disgraceful.

In a perfect world I would agree but how many things in life are perfect.

I can see Nissans point for this. The OP should have a better car after its fitted with a new engine thus why should it be 100% free.

At the end of the day its 1 year out of warranty and Nissan could simply have said "sorry mate, better luck next time".

Personally I think he has done OK. If he wanted the guarantee of free repairs after the 3 year warranty expired he should have taken out Nissans extended warranty. I have never taken out an extended warranty and have been lucky so far. If my luck ran out tomorrow and I was faced with a £2200 bill I would still be ££££'s in pocket.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - Andrew-T

<< I can see Nissan's point for this. The OP should have a better car after its fitted with a new engine thus why should it be 100% free. >>

I think the point is that an Approved Used car should have been better than the OP's car was, so the 'betterment' argument is questionable.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - thunderbird

<< I can see Nissan's point for this. The OP should have a better car after its fitted with a new engine thus why should it be 100% free. >>

I think the point is that an Approved Used car should have been better than the OP's car was, so the 'betterment' argument is questionable.

Yes but the car was bought used almost 2 years ago meaning that the original owner used it for over 2 years. Other than the original owner no one has any idea how it was treated, may have been abused all its life. Its been said on here many times that "Approved Used" can mean any number of things but for the most part its just a sticker that the punter believes means its a better car than one without the sticker and feels better for it. That sticker does not mean the car is perfect and without faults over the next 2 years.

If you want a rock solid warranty you have to buy new, end of story. An even then some garages will try and lie their way out of carrying out repairs.

We bought our Fabia at 18 months old and we saved probably £6000 over the cost of a new one to the same spec from a broker (about £9000 less than list). If the engine goes bang when the car is 4 years old and costs us £2200 for a new one I am still well in pocket. Could buy the extended warranty but don't think i will be bothering, too many hidden pitfalls in them.

Nissan Qashqui Tekna 2016 - Nissan Qashqui engine failure - Andrew-T

But if franchised dealers expect their stickers to give them a selling advantage, they should be prepared to back them up when needed. So it's fair for a buyer whose car has a fault to try to get it put right.

On reflection I am probably adding this to the wrong thread .... :-(

Edited by Andrew-T on 11/03/2020 at 18:41