ECS Tuning Error

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Thu 6 Jun 2019 10:24
ECS Tuning Error - jamesbowers

Good Morning:

I apologize in advance if this is not the correct place to post.

I wanted to give you all a quick heads up that if you purchase parts from ECS and they make an error and ship the wrong parts (They sent two driver side cowls instead of one passenger and one driver side), they wont ship the correct part until they receive the incorrect part back and process the return. In my experience, I don't believe this is a good business practice because I didn't make the error.

Please have a great and safe day in your Minis.

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Thu 6 Jun 2019 12:05
ECS Tuning Error - Avant

I agree it's not customer-friendly: but sadly it'll be because they don't trust the customers. Possibly they've been stung before by sending parts out and never getting the first one back.

The customer could have put it on Ebay, or even used it on another car.

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Mon 1 Jul 2019 08:28
ECS Tuning Error - Bolt

I agree it's not customer-friendly: but sadly it'll be because they don't trust the customers. Possibly they've been stung before by sending parts out and never getting the first one back.

The customer could have put it on Ebay, or even used it on another car.

You cant blame them really, a lot of people may keep the part and say they sent it, but now without proof they will not send a new one until the wrong part is sent back to them, I know an ex TV repair shop owner that had that problem, he stopped sending parts by courier/post in the end because they went missing -mainly the returned items!

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