I had a Jazz 2010 i-shift for 5 years before giving it to my daughter.
The OP is not using the best method for starting off on hills.
The hill-hold does not work if the handbrake is applied and gears in N.
By all means put it in N, and handbrake on, but when traffic starts to move a couple of cars ahead, or lights are about to change-you can anticipate this-
Engage D-apply footbrake-release hand brake.
When wishing to move-transfer R foot to accelerator and press-you will move off.
Revving the engine in D before releasing handbrake will wear the clutch out.
The noise reported needs to be checked to confirm.
My Indie (for last 35 yrs, boy-man) always checks the operation of the brake calipers-esp the rears which get little use if you don't have the habit of braking heavily-which I don't.
Final advice -RTFM, and don't take much notice of opinions posted by people who have not owned the model.
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