Bentley Azure - Bentley dealer can't get it right

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Thu 18 Aug 2016 07:04
Bentley Azure - Bentley dealer can't get it right - Azure1
Does anyone have any experience with Bentley main dealers?

Sent my car away for service, MOT, two new tyres and minor paint work and the Approved Bentley dealership have made three attempts at painting the front and rear bumper and what was supposed to be a blow in to the front wings has ended up with both wings being completely repainted.

The first time round there was orange peel and believe it or not smudged finger prints on the lacquer and the chrome radiator was also badly scratched - looks like this had been caused by removing or replacing the bumper.

The second time the paint had fish eyes and there was overspray all over the car. The radiator had been machine polished and looked awful. I rejected this and decided to go to Bentley who made contact with the dealership.

It was agreed that the radiator should be replaced at a cost of over £2,500 to the dealer and once again the car was repainted and delivered to me. The TPM light was on and the delivery driver told me that because the tyres had been replaced this was a simple reset as the system needed to learn the tyre pressures.

It was raining and I couldn't see the car properly but it had been agreed that I would pay the remaining 50% on inspection and to me it looked OK. This was a mistake.

Later I noticed that all four headlamps were marked and crazed and one of the wheel arch liners hasn't been fitted properly so the dealership were again contacted. The flying B mascot is retractable as its a big Bentley and didn't stow away into the rad shell correctly so that was raised too. There was no MOT certificate with the vehicle...this was on a Friday.

I went away for a week on holiday and on the following Monday morning was contacted by the dealer principle who apologised saying how he didn't know how this could happen. He agreed to replace the headlamps, sort out the wheel arch liner, attend to the TPM which I had not managed to reset and adjust the flying B. The MOT had been found at the dealership and was posted on.

I obviously had no intention on returning the car to this dealership so was told that I could take the car to any other authorised Bentley Approved dealership. An email was sent listing the items that they would resolve and they also agreed to pay for my detailer to go over the car to improve it as much as possible. The email had a closing sentence stating that this would conclude matters once the situation had been resolved. I later emailed back stating my choice and agreed that once all was sorted we could all move on.

I returned from holiday and had been advised by the original dealership to take plenty of photos of the car before it went in for the work to the headlamps so that any further damage could be proved accordingly. When I was doing so I noticed three scratches to the rear wing and after notifying the original dealership was told that they refused to admit any liability.

As the other work had been booked in the car was taken in to a London Bentley dealership who were undertaken to fit the new headlamps, remove as much overspray as possible, look at the TPM and adjust the flying B. They insulted the car and were scathing about the paint and believe it or not found a small dent on the new radiator.

The work was completed and when I collected the car I was told that the TPM was a dead battery to one wheel and that the unit was replaced but the rest were all fine. Although it looked fine I found a further chip to the drivers door as I was leaving and although the dealership refused to admit liability, after raising this with Bentley I was offered a smart repair which I refused as this would eventually show through after time.

My detailer who has known the car for over 4 years has made his own assessment and we have both concluded that the front wings and both bumpers need to be stripped back and repainted and one wheel needs to be removed and refurbished as a result of the clumsy tyre replacement.

I took the car into a further Bentley dealership and their report has come back with a figure to rectify the issues that would make most people go into cardiac arrest. They have made it apparent that whilst their estimate does stand, they could not provide a witness statement should this be required which I do understand as they are after all a fellow Bentley dealership.

Twp weeks ago the original dealership sent someone to inspect the car and the comments that he made to me when seeing the car are not directly aligned to his written statement. Nevertheless his statement which was sent "without prejudice" highlighted issues to the paintwork and he also noted the radiator dent. In truth the report was scant with relevant information.

The situation is in dispute and whereby Bentley had agreed to attend a meeting this week to mediate, they have now withdrawn due to a Twitter comment as they were obviously wanting to keep the situation under wraps. I think I've been unbelievably patient for all this time and to me this provided Bentley with the perfect excuse to back out.

My Bentley has been in and out of dealerships for over 3 months now and the original dealership have now requested that a court approved socialist be appointed to undertake an inspection of the car which they are suggesting will provide a neutral assessment. They want me to gather 3 CV's of suitable inspectors and have suggested that we jointly appoint one and pay 50/50.

I have not refused the inspection but have requested that before this is undertaken I meet with the paint shop manager to assess what went wrong with the car when it was in their paint shop but have yet to hear back. My take is that this would then hep any assessor in carrying out his inspection so to me this is a reasonable request.

I have a copy of the original inspection sheet from when the car originally went in back in May and this indicates that no damage was found on my car and is signed by the driver.

Edited by Azure1 on 18/08/2016 at 07:13

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Thu 18 Aug 2016 08:05
Bentley Azure - Bentley dealer can't get it right - oldroverboy.

well. it made me smile...

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Thu 18 Aug 2016 09:07
Bentley Azure - Bentley dealer can't get it right - Gordon17

I don't usually nitpick posts, but I loved the idea of a "court appointed SOCIALIST" helping out a Bentley owner!

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Thu 18 Aug 2016 10:40
Bentley Azure - Bentley dealer can't get it right - John F

Me too. And don't inspectors drive 2 CV's? (sic - grocer's apostrophe)

But seriously, this illustrates the absurd escalation of costs when one starts treating a means of transport as an ornamental work of art that must be kept in pristine condition. It is this frame of mind that results in the unnecessary escalation of insurance premiums. Still, each to their own; it's all grist to the mill of our economy.

Edited by John F on 18/08/2016 at 10:40

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Thu 18 Aug 2016 10:46
Bentley Azure - Bentley dealer can't get it right - oldroverboy.

I don't usually nitpick posts, but I loved the idea of a "court appointed SOCIALIST" helping out a Bentley owner!

Will it be a corbynista, a new labourer or someone with a bit of momentum?

will the "inspector" turn to the right or go hard left or even muddle on without making a decision?

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Thu 18 Aug 2016 11:20
Bentley Azure - Bentley dealer can't get it right - jc2

I don't usually nitpick posts, but I loved the idea of a "court appointed SOCIALIST" helping out a Bentley owner!

And they "insulted" the car-I would if I saw all those faults.Predictive text strikes again-turn it off and do your own spelling or,at least, proofread.I find I always notice the obvious mistake just as I hit the "enter" key.

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Thu 18 Aug 2016 12:04
Bentley Azure - Bentley dealer can't get it right - Azure1
Yes predictive text is brilliant but sadly the issue that matters persists.

I didn't understand the comment about the car being a piece of art? I don't think anyone would want orange peel or scratches on a car that was essentially immaculate or am I missing something?
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Thu 18 Aug 2016 12:40
Bentley Azure - Bentley dealer can't get it right - RobJP

Have you posted :

For advice ?

As a review ?

To be spiteful ?

The reason I ask the last is because you point out that Bentley have withdrawn from the agreed process because of a post on social media (which I assume you made). I wonder if this is a way of getting back at them for doing so.

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Thu 18 Aug 2016 13:04
Bentley Azure - Bentley dealer can't get it right - Azure1

Have you posted :

For advice ?

As a review ?

To be spiteful ?

The reason I ask the last is because you point out that Bentley have withdrawn from the agreed process because of a post on social media (which I assume you made). I wonder if this is a way of getting back at them for doing so.

Not at all spiteful. It was a simple - I'm still waiting...designed to get the attention of their MD. On here to see if others had similar issues.

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Thu 18 Aug 2016 13:10
Bentley Azure - Bentley dealer can't get it right - brum

Just goes to add proof to my long held belief that virtually all car dealers, regardless of marque, are incapable of doing even the most mundane servicing or repair job without effing something up. The level of quality control /QA in these places is a joke. I mentioned ISO standands to a service manager once and just got a blank stare in response.

Edited by brum on 18/08/2016 at 13:13

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Thu 18 Aug 2016 13:34
Bentley Azure - Bentley dealer can't get it right - madf

If I had the money to run a Bentley:

I would not post anything on socila media about it.

I would not post on an internet forum.

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Thu 18 Aug 2016 14:20
Bentley Azure - Bentley dealer can't get it right - galileo

Some years back I was able to visit the 'body/paint shop" of Rippon Bros, the RR and Bentley dealers in Huddersfield.

This was on the third floor, cars were taken up and down on a lift that must have been installed when first built so fairly ancient.

They were reputed to have built carriages for Elizabeth the First and had a fine reputation for quality work but sadly closed in the 1980s.

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Thu 18 Aug 2016 19:12
Bentley Azure - Bentley dealer can't get it right - Azure1
Yes they made some very interesting cars did Rippon Brothers. Their style was razor edge much like the Triumphs Mayflower and Renown.
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Thu 18 Aug 2016 22:41
Bentley Azure - Bentley dealer can't get it right - John F

Some years back I was able to visit the 'body/paint shop" of Rippon Bros, the RR and Bentley dealers in Huddersfield.....

.......had a fine reputation for quality work but sadly closed in the 1980s.

Good place to be in that business. It was once said that more Rolls Royces would drive past Huddersfield town hall during morning 'rush hour' than in any other location in the world.

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Thu 18 Aug 2016 14:27
Bentley Azure - Bentley dealer can't get it right - oldroverboy.

If I had the money to run a Bentley:

I would not post anything on socila media about it.

I would not post on an internet forum.

Maybe it is an impoverished footballer, as the car is not new

:>)

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Thu 18 Aug 2016 15:27
Bentley Azure - Bentley dealer can't get it right - John F

If I had the money to run a Bentley:....

.....I would not post on an internet forum.

Why not? On a well known site there are several for sale for under £10,000. Admittedly you won't get an Azure for this (which is why I have my A8 'poor man's Bentley' ; similar power and several more sophisticated cylinders than an Azure with its antediluvian lump!). If you do only a few miles a year they probably cost less to run than a rep in a Mondeo.

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Thu 18 Aug 2016 19:11
Bentley Azure - Bentley dealer can't get it right - Azure1
What would you do madf?
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Thu 18 Aug 2016 19:15
Bentley Azure - Bentley dealer can't get it right - Azure1
Very true, mind you it's not just the motor trade. Most don't even know what the words service or ethics mean. You just need to look down at someone's shoes in my opinion. ??
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Thu 18 Aug 2016 15:16
Bentley Azure - Bentley dealer can't get it right - John F
I didn't understand the comment about the car being a piece of art? I don't think anyone would want orange peel or scratches on a car that was essentially immaculate or am I missing something?

Of course they wouldn't, but many accept the dinted and scratched patina of age and wear (c.f. Georgian dining table) as opposed to paying a fortune to restore the object to its original condition (c.f. cracked Ming vase).

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Thu 18 Aug 2016 19:10
Bentley Azure - Bentley dealer can't get it right - Azure1
Yes I agree and nothing's perfect let's face it, however if the patina is down to me that's one thing but if I'm paying someone s lot of money to do something then it should be coming back with damage or poor finish . Doesn't matter what car it is.
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Thu 18 Aug 2016 21:27
Bentley Azure - Bentley dealer can't get it right - Wackyracer

It's hard to find anyone in any trade that will do a good job. I have had bodyshop issues with at least 4 bodyshops I used for repairs and even the better ones have left some minor issues that I'd not expect to have. Some of the excuses for their bad workmanship/lack of interest have been unbelieveable, one even told me that it was ok as the car was not new and if I wanted a car that looked like new I should buy a new one (the car in question was 18months old at the time )

Today I had the stonemasons back again to recorrect some of their lax oversights. The rest of their poor work I'll have to live with now they have made the 'best of a bad job', No mention of a discount for having a second rate finish or for damaging my almost new double glazed door.

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Thu 18 Aug 2016 22:27
Bentley Azure - Bentley dealer can't get it right - Azure1
Quite agree. Not even Bentley can do a good job by all accounts. Plus I've worked hard for all I have so you'd expect that if you pay decent momey you get decent quality.

Amusingly someone posted a comment on here today - since deleted - implying I was a footballer who was down on his luck. The old green eyed monster strikes again...

With people like that knocking around is it any wonder people are getting away with shoddy standards?

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Thu 18 Aug 2016 22:49
Bentley Azure - Bentley dealer can't get it right - galileo
Quite agree. Not even Bentley can do a good job by all accounts. Plus I've worked hard for all I have so you'd expect that if you pay decent momey you get decent quality. Amusingly someone posted a comment on here today - since deleted - implying I was a footballer who was down on his luck. The old green eyed monster strikes again... With people like that knocking around is it any wonder people are getting away with shoddy standards?

On a point of order, Bentleys are actually the luxury brand of VAG. At least, they are the owners of the brand and the engines are their design.

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Fri 19 Aug 2016 07:12
Bentley Azure - Bentley dealer can't get it right - RT

On a point of order, Bentleys are actually the luxury brand of VAG. At least, they are the owners of the brand and the engines are their design.

The Azure has only ever used the Rolls-Royce originated L-series 6.75 litre pushrod V8, albeit it heavily reworked by Cosworth since VW's ownership.

Recent Bentley Continentals have used the VW 6.0 W12 and Audi 4.0 V8 engines

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Fri 19 Aug 2016 07:15
Oh Azure One.....Bentley dealer can't get it right - oldroverboy.
Amusingly someone posted a comment on here today - since deleted - implying I was a footballer who was down on his luck. The old green eyed monster strikes again... With people like that knocking around is it any wonder people are getting away with shoddy standards?

The comment is still there, OH Azure one, can you not manage a bit of tongue in cheek humour, did you not see the smiley? :>),,,,,,,,,,,,,,,

There is no green eyed monster here. I used to work in a "Prestige car dealers" (as a parts manager) but had to cover for the workshop manager at times, deal with customer service queries, would also sell cars do test drives and also if necessary clean the windscreen of a customers car if talking to them. If necessary, drive them to the airport foc, or into town personally, no calling for taxis for our customers unless they requested it.

Our standards were very high, often doing more than we needed to but if only the "owner" of a Rolls Royce who had a reputation for not paying his bills had not tried to bully us into giving him the car without payment. (He paid a few hours later after huffing and puffing)

He was known to us, but not one of our customers and a quick call to the dealer he normally went to gave us a warning as we wanted the original parts. ( and I am sure you will be aware of the cost of front and rear discs and pads on your car)

I have also seen customers of the other prestige makes fit cheap parts not meant for their cars and get us to sort out the problems afterwards. I happens far more than you think!

However as I see that you are a miffed with my earlier remark, if you let us know a bit where you are maybe you could be pointed at a suitable dealer, I know of one independant in essex who has a superb reputation for bodywork. (google is your friend)

Apologies for the sense of humour, i need it after 35 years in the trade(now happily retired).

Finally, I have noticed lots of "tongue in cheek" replies to mine and other posts, sometimes they just lighten the situation.

Do let us know what happens next.

AS Avant, our lovely moderator says, you are entitled to what you paid for.

Edited by oldroverboy. on 19/08/2016 at 07:23

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Thu 18 Aug 2016 22:49
Bentley Azure - Bentley dealer can't get it right - Avant

I'm not sure we've been very helpful, Azure1 - but (answering your original question) I'm fairly sure that none of us on here have experience of Bentley dealers.

As a rule, your best bet is surely to get the contracted-for service from the original dealer. Other dealers don't have the same obligation to you, as it seems that the car is outside the manufacturer's warranty. As a matter of interest, how old is your car?

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Fri 19 Aug 2016 10:40
Bentley Azure - Bentley dealer can't get it right - oldroverboy.

I'm not sure we've been very helpful, Azure1 - but (answering your original question) I'm fairly sure that none of us on here have experience of Bentley dealers.

Point..

I have a very good aquaintance who was an independant Rolls Royce/Bentley specialist who was very helpful at times,( now retired) and calling for information was always helpful, but he had as many owners who "missed"services even under warranty, and those cars do not take kindly to neglect!

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Fri 19 Aug 2016 14:57
Bentley Azure - Bentley dealer can't get it right - Maxime.

no sympathy from me!

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Fri 19 Aug 2016 14:58
Bentley Azure - Bentley dealer can't get it right - Maxime.

no sympathy from me!

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Fri 19 Aug 2016 16:13
Bentley Azure - Bentley dealer can't get it right - SteVee

I'm surprised by the reception the OP has got on this forum; not really that helpful; is it really because of the marque ?
I would join the Bentley Owners or Drivers club (if not a member already); I've met some very enthusiastic members (at places like Goodwood) and I would guess they could point you towards someone who is competent enough to mainatin your car as you wish.
Good luck with getting this resolved, and enjoying your car.

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Fri 19 Aug 2016 16:42
Bentley Azure - Bentley dealer can't get it right - oldroverboy.

I'm surprised by the reception the OP has got on this forum; not really that helpful; is it really because of the marque ?

One of my old colleagues ( who i really did not like at that time) now has an Aston martin franchise and far from being jealous, I am very happy for him! (and he is very very good, with a good team too!

Personally, I think this forum does not take itself too seriously, neither does it get too virulent. I think the balance is good, having been on the receiving end of some comments too at times.

As Avant has said none of us (appear to) have a bentley.. but that is a moot point. I have looked on the various bentley forums where the OP would be expected to ask for advice,found nothing, so Is it a joke?

Again If the OP has received poor service, that IS bad, but if he had gone on pistonheads with the same question, how much more taking the P** would he have had to put up with.

I too hope that his problems are sorted, if this is real and also that he can keep and cherish his car too!

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Fri 19 Aug 2016 16:43
Bentley Azure - Bentley dealer can't get it right - RobJP

I have to agree - some of the comments are ratehr 'green-eyed monster'.

My only comment to date was regarding the OP's admission that Bentley had withdrawn from a meeting due to social media posts. I can entirely understand someone who has such a vehicle wanting to keep it in utmost perfect condition.

I very much doubt the same replies would have been posted if they'd been asking about problems getting a 'normal' car re-painted properly, and suffering a shoddy job at a dealership.

To the OP : might I suggest finding - from the person who has detailed the car for you in the past - an independent workshop who he might recommend for doing the job properly. People like those know of each other, and a good person's reputation will go far and wide.

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Fri 19 Aug 2016 17:28
Bentley Azure - Bentley dealer can't get it right - catsdad

I used to have a loss adjuster friend. I forget the exact details but for Bentley and RR he said something to the effect that they reduced payouts on the cars if they had not had a full dealer paintwork history including a hefty standard maintenance and refurb job at about the 8 year mark.

No idea if this still holds true, or if buyers care if this history is not complete, but the OP ironically may reduce the car's value if he moves outside the dealer network. I would certainly check this aspect out defintively if it were my car before going elsewhere.

Edited by catsdad on 19/08/2016 at 17:29

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Fri 19 Aug 2016 19:36
Bentley Azure - Bentley dealer can't get it right - Azure1
Evening chaps and ladies - yes it's a very real situation sadly and not a joke.

The car is 8 years old and thanks to the guy who understands how I really do want to keep the car looking immaculate, Why wouldn't I?

Why did someone post "no sympathy from me" twice? Ask yourself the question why?

Interesting about the pay out and I can confirm that the car has a full dealer service history and had been utterly pampered before this place gave it a good thrashing.

Tongue in cheek is fine but your comment about the footballer was rather odd I thought and was a bit like talking about someone when they're in the room standing right next to you, however everyone is different.
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Fri 19 Aug 2016 22:15
Bentley Azure - Bentley dealer can't get it right - alan1302

I'm surprised by the reception the OP has got on this forum; not really that helpful; is it really because of the marque ?


Definitely because of the marque - if the post had been the same but a Ford Focus mentioned it would have gained more useful posts

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Fri 19 Aug 2016 23:44
Bentley Azure - Bentley dealer can't get it right - focussed

As this post is a lot about paintwork quality and finish, the best spray job I had done was by a local guy who literally worked in an old tin shed at the bottom of his garden - no extractor fans -no bake oven -amazing - it's not about the fancy premises it's the skill of the man.

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Sat 20 Aug 2016 00:03
Bentley Azure - Bentley dealer can't get it right - Avant

Again, as moderator I apologise for the lack of sympathy that you've had: obviously it's a real problem (or you wouldn't have posted at length originally), but what you are looking for is other people with experience of Bentley ownership and dealers. Maybe use Google to find out what Bentley owners' forums exist.

Such people if you can find them will appreciate your natural desire to run an immaculate car - something that should be possible on an 8-year-old Bentley but which only a few would expect to find on, say, an 8-year-old Ford or Vauxhall.

I hope you get somewhere with the dealer who made the mess in the first place - probably your only hope of getting it put right without paying vast sums out yourself.

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Sat 20 Aug 2016 09:56
Bentley Azure - Bentley dealer can't get it right - skidpan

Simple fact is an 8 year old Bentley is going to suffer exactly the same wear and tear on the body as an 8 year old Mondeo when used on public roads. If you use the car you have to accept its impossible to keep it in concours condition, if you want that lock it away and take it to meetings in a closed trailer, even then visitors to such events can cause damage as they "look" around.

I have a Caterham, its now almost 24 years ald and is without doubt IMHO very good for its year. But its not immaculate and I don't try keeping it that way. Its got the odd war wound here but if I spent money sorting them I know it would have another mark on it the next time I use it, roads are like that.

So I simply enjoy the car and accept its not going to be immaculate and would suggest you do the same. I know plenty of people with Caterhams who spend all their spare time polishing and detailing who are mortified when a child with an ice cream come within 6 feet of their car. Its their decision to do that but a car is only part of my life and I get far more enjoyment out of driving it than I dopolishing and worrying about it.

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Sat 20 Aug 2016 10:48
Bentley Azure - Bentley dealer can't get it right - argybargy

I've never had to return a car because of poor body repairs, but then again, my standards are pretty low.

I agree with those who say that owning a prestige vehicle shouldn't lead to a poster being treated any differently to someone who has a 2 grand Focus, for example.

Many car owners suffer from the blight of poor servicing and/ or workmanship now and again, and the frown lines caused by seemingly unresolvable problems tend to look roughly the same on any face.

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Sat 20 Aug 2016 20:28
Bentley Azure - Bentley dealer can't get it right - Azure1
It's not. Caterham7 and I'm not precious about it I just like to take care of things and the dealer has screwed up!

It's a very low mileage car that was almost pristine and if I want to keep it immaculate and tip top then I will.

Don't really need a lecture about trailers in the same way that I won't tell you not to drive around with a crash helmet with the roof down in the rain.

People are different please respect that.
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Sat 20 Aug 2016 21:19
Oh Azure one - Bentley wind up? - oldroverboy.
It's not. Caterham7 and I'm not precious about it I just like to take care of things and the dealer has screwed up! It's a very low mileage car that was almost pristine and if I want to keep it immaculate and tip top then I will. Don't really need a lecture about trailers in the same way that I won't tell you not to drive around with a crash helmet with the roof down in the rain. People are different please respect that.

if you don't like our comments then sorry, but I for one am not here to grovel and give the replies people want to hear.

I still strongly suspect this is a wind up.

If the OP can show us a post on a Bentley forum and prove the car exists on this forum and proves that there is a problem and he is not just being fussy IF it exists, I will apologise..

But there again, maybe I can ask someone about it too..

Edited by oldroverboy. on 20/08/2016 at 21:21

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Sun 21 Aug 2016 04:40
Bentley Azure - Bentley dealer can't get it right - Azure1
Oldroverboy are you for real?

Do you want me to judge you "tongue in cheek" and ask whether you actually own a Rover and do you tow a caravan with it and then bore the pants off people at motorway service stations when you're slowly telling the story about the fact that because of an old golfing friend of yours who was high up at British Leyland managed to secure the last original chrome wing mirror for a P6 in the UK?

So bored of your views I'm falling asleep.



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Sun 21 Aug 2016 18:21
Bentley Azure - Bentley dealer can't get it right - galileo
Oldroverboy are you for real? Do you want me to judge you "tongue in cheek" and ask whether you actually own a Rover and do you tow a caravan with it and then bore the pants off people at motorway service stations when you're slowly telling the story about the fact that because of an old golfing friend of yours who was high up at British Leyland managed to secure the last original chrome wing mirror for a P6 in the UK? So bored of your views I'm falling asleep.

That's your challenge decilned then ORB!

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Sun 21 Aug 2016 18:53
Bentley Azure - Bentley dealer can't get it right - skidpan

Looks like the OP is one of those posters who simply insults forum members who do not 100% agree with their views. Perhaps that is why they post here are are not on the Bentley Forum bentleyforum.org.uk/category/bentley-forum/ Or has the OP insulted members on there, become unwelcome and come here instead.

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Sun 21 Aug 2016 22:26
Bentley Azure - Bentley dealer can't get it right - Avant

Yes, that would be the obvious place to go; as, unsurprisingly, no-one on here has a Bentley, several of us have given him that advice. Poeple on there are the ones who have experience of Bentley dealers, which is what he was after in the first place. You can take a horse to water but you can't make it drink.

But we can accept that the original post was a genuine enquiry, given its length and detail.

This thread has run its course: I'll close it in a day or so unless anyone has anything useful to add.

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Mon 29 Aug 2016 11:18
Bentley Azure - Bentley dealer can't get it right - Rusty VW

I am sorry I did not get back to you earlier I had to be careful as VW where agreeing a settlement as I took them to court.

VW have now paid me compensation this week which means they have opened flood gates for similar claims.

It would be good to see photos and have written detail and I will give you my thoughts.

VW seem to have an issue with the seam sealants reacting with E-coat (Primer) which react with each other.

It would not surprise me if Bentley use same construction methods as VW and Audi.

I would be more than happy to meet up and look at issues and give you free advice on a best endevours basis.

If it is any consolation my car had four doors, bonnet and tailgate replaced and the corrosion has started again which shows VW have an issue.

You will find VW use PVWI to do inspections and they will produce a biased report so beware and also VW will hassel you on these sights just ignore negative comments and look at the nuber of complaints on here whichare VW Group related.

Small claims is best method as of dealing with VW as you have protection against legal costs if you are sensible.

Regards

Rusting Volkswagen

www.rustingvolkswagen.co.uk

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Mon 29 Aug 2016 11:43
Bentley Azure - Bentley dealer can't get it right - RobJP

I am sorry I did not get back to you earlier I had to be careful as VW where agreeing a settlement as I took them to court.

VW have now paid me compensation this week which means they have opened flood gates for similar claims.

It would be good to see photos and have written detail and I will give you my thoughts.

VW seem to have an issue with the seam sealants reacting with E-coat (Primer) which react with each other.

It would not surprise me if Bentley use same construction methods as VW and Audi.

I would be more than happy to meet up and look at issues and give you free advice on a best endevours basis.

If it is any consolation my car had four doors, bonnet and tailgate replaced and the corrosion has started again which shows VW have an issue.

You will find VW use PVWI to do inspections and they will produce a biased report so beware and also VW will hassel you on these sights just ignore negative comments and look at the nuber of complaints on here whichare VW Group related.

Small claims is best method as of dealing with VW as you have protection against legal costs if you are sensible.

Regards

Rusting Volkswagen

www.rustingvolkswagen.co.uk

Just to say that this person has 'claimed' for a considerable time to be in court cases - and to have won court cases - against VAG. However, when case reference numbers were asked for it all went rather quiet. I think they've also posted these under various pseudonyms.

I'll ask again for their case reference number that they've 'won' against VW. I don't expect a meaningful reply. Their usual response to someone asking for such information is to accuse the person asking of being a VW customer service rep.

To 'Rusty VW', your post would be pointless anyway. The costs in this case would far exceed anything in the small claims court.

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Mon 29 Aug 2016 13:41
Bentley Azure - Bentley dealer can't get it right - oldroverboy.

Perhaps it is time for Avant to close the thread before it degenerates further.

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Tue 30 Aug 2016 01:53
Bentley Azure - Bentley dealer can't get it right - Avant

Agreed. The VW issue isn't relevant here.

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