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Service price disparity - Trilogy

Whenever I buy a car I like to have a service done shortly after purchase, unless I have evidence one has recently been carried out. I obtained three quotes from independent garages for a full service including oil change, oil filter, air filter, spark plugs and pollen filter for 2003 Focus 1.8.

1. The local garage recommended by two neighbours that I have already been to a couple of times. £182.12 inc VAT.

2. Another garage recommended by a friend who also has a virtually identical Focus to mine. £268.68 inc VAT.

3. Where I used to go to when working nearby. £270 inc VAT.

No prizes for guessing which one I went to. I have every confidence in them.

Service price disparity - Avant

Interesting - but people need to check carefully (as Trilogy will have done) that 'full service' means the same thing in different garages.

Service price disparity - jc2

In our area even Ford dealers in the same group quote dofferent prices.

Service price disparity - alan1302

In our area even Ford dealers in the same group quote dofferent prices.

Local Hyundai dealer charges more for a service until you point out on the Hyundai website how much they should be charging. They then claim that they weren't aware of the change in pricing. Used them once and never again.

Service price disparity - daveyK_UK

In our area even Ford dealers in the same group quote dofferent prices.

Local Hyundai dealer charges more for a service until you point out on the Hyundai website how much they should be charging. They then claim that they weren't aware of the change in pricing. Used them once and never again.

Friends of mine have had the same problem, Hyundai still has an issue with lots of rubbish franchises. They did get rid of a few but it's still hard in my part of the world to get to a decent Hyundai dealer as proven by my friend who took his car to a dealer 40 miles away as the nearest 3 have awful reputations.
Service price disparity - RT

Friends of mine have had the same problem, Hyundai still has an issue with lots of rubbish franchises. They did get rid of a few but it's still hard in my part of the world to get to a decent Hyundai dealer as proven by my friend who took his car to a dealer 40 miles away as the nearest 3 have awful reputations.

Hyundai's "upgrade" of it's dealer network isn't doing customers any favours - the old family dealerships that laid the foundation for Hyundai's success often cannot afford the move to vastly plusher premises so relinquish their franchises are then replace by dealership chains in new posh showrooms but employs technicians who know SFA about the brand as they work at whichever branch in the locality is short-staffed.

The result is that the technical expertise evaporates so diagnosis problems is very hit-miss, usually at the customers' expense.

Subaru have been through a similar pattern, although made much worse by the UK importer.

Service price disparity - FoxyJukebox

....and beware the "sales ad" that says "Full Service from £90". That will be the basic service( oil change etc).

Even if it isn't, you can be sure that plugs, air filters et al will not be included and your final bill will include VAT plus a nice list of service recomendations/advisables ....eg brake shoes,discs, wiper blades, exhaust brackets, tyre tread warnings!

Beware also the cheapo cheapo MOT for £25. That's just a "Come on in"

Service price disparity - Engineer Andy

....and beware the "sales ad" that says "Full Service from £90". That will be the basic service( oil change etc).

Even if it isn't, you can be sure that plugs, air filters et al will not be included and your final bill will include VAT plus a nice list of service recomendations/advisables ....eg brake shoes,discs, wiper blades, exhaust brackets, tyre tread warnings!

Beware also the cheapo cheapo MOT for £25. That's just a "Come on in"

Exactly - know doubt the 'discounted' MOT will amazingly 'find faults' which they will now badger the owner into fixing - and you have to wonder sometimes whether these 'faults' previously existed. Watchdog and other TV comsumer pregrammes often showed documented incidents of garages breaking components to enable them to get work in 'fixing them'.

When I was looking for my current car, I shopped around at Mazda dealerships for servicing prices, and they varied by about 10-15%. One I could understand being higher (located in a 'posher' town), the others not so much. Luckily for me, my local dealership was the cheapest (I didn't buy the car from one, but from a supersite) of those 5 I looked at.

Even then, I wouldn't be surprised for some 'fixed price' servicing deals on older cars that some dealerships scrimp on the items replaced. Its why I haven't taken my local dealership's offer on my car for its fixed price servicing (three prices for basic, intermediate and 'full') after it pass the 4 year mark - I checked the list of things checked/replaced, and it was lower than the 'full' servicing based on mileage. Just didn't want to risk something crucial being missed off that lead to the car not lasting.

Service price disparity - Falkirk Bairn
Honda Fixed price service for my car £275

Phoned around 5 Franchised outlets within commuting distance - most were the full price.

One of the nearer ones, with the best rating of all, was £175. 40 miles round trip - nearest 30 miles - so well worth shopping around!

Service price disparity - RT

Hyundai's fixed price servicing package is £699 petrol / £799 diesel covering the full 5 years.

Plus Five fixed pricing, for vehicles out of warranty, starts at £89 for a Base service on a petrol to £219 for a Full service for a diesel which includes air cleaner and fuel filter (and plugs on a £199 Full service - petrol).

Service price disparity - tourantass
Hi, My lad has just informed me that he contacted his local VW main agent for a service on his Golf mk 6 TDI, they quoted £329 he asked if they would price match the local indi , after he pointed them to their web site...they have. The price £149 for..... Oil change, oil filter change, sump plug or washer replaced, pollen filter changed, fuel filter changed, air filter changed, and whatever else the schedule says...sounds good to me.....Its the people who just pay up I feel for.
Service price disparity - FoxyJukebox

....but-as i said earlier-....lashings of recomendations for other work needed when you pick up the car in the evening?

Service price disparity - tourantass
Hi, Fortunately in my lads case it has been serviced by this dealer from new so hopefully no hidden suprises, def a case of try to get the main dealers to "price match" by getting a quote from an indie. I Have advised him to ensure the reciept is itemised so he can check what exactly they have done.
Service price disparity - Wackyracer
Hi, Fortunately in my lads case it has been serviced by this dealer from new so hopefully no hidden suprises, def a case of try to get the main dealers to "price match" by getting a quote from an indie. I Have advised him to ensure the reciept is itemised so he can check what exactly they have done.

I think you mean what they claimed to have done and charged for.

Having a ticked box on a service sheet is not a guarantee it actually got done.

Service price disparity - FoxyJukebox

Ticked boxes on service sheets?--you can always tell the dubious ones. The ticks are totally uniform and neat without the slightest smudge of an oily finger

Service price disparity - tourantass

Ticked boxes on service sheets?--you can always tell the dubious ones. The ticks are totally uniform and neat without the slightest smudge of an oily finger

Thats why I said receipt, so at least he has some evidence of items purchased (and hopefully fitted) Should anything come back to bite him.
Service price disparity - Wackyracer

Ticked boxes on service sheets?--you can always tell the dubious ones. The ticks are totally uniform and neat without the slightest smudge of an oily finger

That's because alot of the time, it is done by a pen jockey sitting at a desk and not the person who done the work.

The problem is alot of these glass palaces (as GB rightly calls them) have their staff on bonus schemes or impossible job times so they just cut corners. Going to fit the pollen filter and lose their bonus? of course not, they just don't do them. How many customers (apart from me) is going to unscrew the glovebox to get access to the pollen filter to check?

Service price disparity - Gibbo_Wirral

For such an old car, I'd be off to Euro Car Parts and do the full service myself, get a Haynes manual if you don't have one.

Discount code on this weekend too - HOLIDAY25 for 25% off.

Service price disparity - Galaxy

Went to my local Ford Main Dealer a couple of years ago for a "Motorcraft" Full Service.

It was being offered at a very attractive price but, unfortunately, after I'd had the service carried out, I found out why. Compared to what is listed in the Service Book by the manufacturer for what should be done for a Full Service, and do bear in mind this was a major Ford dealership, so they should certainly be well aware of this, they only do half of it!

You get what you pay for with servicing, perhaps I should add, if you're lucky!

Needless to say, I never went back!

Service price disparity - Wackyracer

For such an old car, I'd be off to Euro Car Parts and do the full service myself, get a Haynes manual if you don't have one.

Discount code on this weekend too - HOLIDAY25 for 25% off.

I've always done my own servicing and repairs but, when I bought the Astra it was supposed to have just been serviced and sure enough every box was ticked even though the pollen filter was filthy and date stamped with the same year the car was built.

GSF often have 43% off at weekends and sell parts for all makes.

Edited by Wackyracer on 29/04/2016 at 15:14

Service price disparity - RT

I've never known a franchised dealer (Vauxhall, Subaru or Hyundai) change the cabin filter - can't be a***d in most cases, despite it being on the service schedule.

At least the Subaru and Hyundai dealers had the grace not to charge for one!

Edited by RT on 29/04/2016 at 15:39

Service price disparity - jthan

Some of the above comments are ringing a bell with me.

I've recently had my 2014 Toyota in for its second annual service at a local main dealer; a "major" one this time despite low mileage. Just like last year, I really don't believe anything significant was done other than an oil and filter change. Both years' invoices showed "brake cleaner", but I don't believe that any of the wheels were removed (I examined them before and afterwards, and the locking nut was exactly where it had been).

Last year, I wasn't bothered as the minor service was inexpensive (£149), but similar work this year for £250 was less impressive (as was the 5w30 oil shown on the invoice instead of the recommended 0w20, and the - minor - sign of careless jacking at one point).

In the past, apart from my last car (because it was a company one), I've always serviced my cars personally from year 2, and sometimes right from new. I always keep them at least 5 years and sometimes much longer, so the lack of a dealer S/H didn't used to be too much of an issue on sale, although it did spoil interest in the last car I sold privately.

My innate reaction would be to service the Toyota myself in future. But I'm mindful that that will sacrifice the last 2 years of warranty, and that the car has a CVT. Against that, my annual mileage is modest and the car has shown no sign of any faults.

Am I mad?

Or are there any south-west Toyota dealers that readers would particularly recommend for servicing?

Service price disparity - Wackyracer

Am I mad?

Personally I never took my Citroen back to the dealership after the 1000mile post delivery check. I did call the dealership when the first yearly service was due and it was £149 for what was little more than an oil and filter change. So I went and bought oil, oil filter and diesel filter for £25 and did it myself.

Personally, I'd rather use the 5w30 than 0w20 oil.

Service price disparity - Avant

It should say in the service book what work is done at each service: typically more work is done at every second service (e.g. 2 years / 20,000 miles) than at the first which is usually little more than an oil change and fluids check. If not, the Toyota dealer will be able to give you the details.

I suppose that fewer and fewer people are doing their own servicing - as you'd need to be a skilled electronic as well as mechanical engineer.

Incidentally, an unexpected bonus of buying a Volvo is that you get free breakdown cover for the 3-year warranty period, and this is then extended, apparently without limit, provided that you continue to have your car serviced by a Volvo dealer. Ford do something similar I believe.

Service price disparity - scot22

Obviously all generalisations have exceptions. Reading this thread I wondered if there is any correlation between the size of a garage and its integrity.

Possibly having some good mechanics improves reputation - but if you get a duff one....

Service price disparity - RT

Obviously all generalisations have exceptions. Reading this thread I wondered if there is any correlation between the size of a garage and its integrity.

Possibly having some good mechanics improves reputation - but if you get a duff one....

From my experience, the correlation between workshop size and integrity is inversely proportional!