renault twingo 2013 - Renault twingo Fuse box

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Wed 23 Mar 2016 21:47
renault twingo 2013 - Renault twingo Fuse box - bigbobf

Firstly sorry if this is the wrong place to ask.

I have since new a 2013 Twingo since new it cut out for no apparent reason and periodically would not start. AA would disconnect battery reconnect and it would start. Advice given was to take to dealers which it was and never any fault found.

Last week did the same and dealer states"it's a known issue which is not repairable you need to speak to Renault" spoke to Renault who said yes we have no leg to stand on we will replace with a brand new 2016 free of charge.I was amazzes that they stated this but none the less its a recorded conversation

Today they say your car is now only worth £2000 because of this fault and we need you to pay £9500 to get you a replacement car! I'm a little bit slow but not an idiot, honest! Its still under manufacturers warrenty more than a year to go its done 39k.

Question is does anyone know of this issue, a car still under warranty that can not br repaired for a known issue that was aparently a known issue prior to me being sold it?

how can it be not repairable, we are quite happy for it to be repaired under warenty despite thier previous generous offer!

Thanks in advance.

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Wed 23 Mar 2016 22:59
renault twingo 2013 - Renault twingo Fuse box - elekie&a/c doctor

I have seen this fault before.When it happens ,do you have a loss of most of the electrics?No wipers,indicators.?Disconnecting the battery seems to re-boot the system.Possibly a low battery issue?

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Thu 24 Mar 2016 08:28
renault twingo 2013 - Renault twingo Fuse box - bigbobf

Yes complete loss, car has on a couple of occassions cut out while moving, disconect reconect of battery seems to "fix" AA always called and no fault found?

Dealer has absolutly siad " its a known issue with the fuse box, Reanault issued a notice in 2012 ( my daughter was shown the notice) its not repairable"

We cant be the only Twingo in the UK with this issue?

Thanks for your reply.

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Thu 24 Mar 2016 07:39
renault twingo 2013 - Renault twingo Fuse box - focussed

Last week did the same and dealer states"it's a known issue which is not repairable you need to speak to Renault" spoke to Renault who said yes we have no leg to stand on we will replace with a brand new 2016 free of charge.I was amazzes that they stated this but none the less its a recorded conversation

Today they say your car is now only worth £2000 because of this fault and we need you to pay £9500 to get you a replacement car! I'm a little bit slow but not an idiot, honest! Its still under manufacturers warrenty more than a year to go its done 39k..

I'm having a job getting my head around this-

Renault told you they would replace your car with a new one FOC because of a non-repairable electrical fault?

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Thu 24 Mar 2016 08:24
renault twingo 2013 - Renault twingo Fuse box - bigbobf

Yes, the dealer said it cant be fixes, it was a know issue since 2012 and we were to contact Renauly customer service.

They initially stated we dont have a leg to stand on we will replace your car with a 2016 free of chare. Im not daft I asked are you sure they siad yes i asked free of charge they said yes.

now they are saying because of the fault, my view thier fault that they canyt fix, the car is only wrth 2k so they need 9.5k for a new car. As ive siad Im not daft!! Ih ave declined this and reminded them of the original offer!!

in any case I am happy for it to be fixed, still has more than a years warrenty left. But do you know of any instance were a warrent job can not be completed as it not repairable, I would understand it might not be economical to fix but I dont see that as my issue, a little harsh perhaps.

Thanks for your assistance.

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Fri 25 Mar 2016 19:03
renault twingo 2013 - Renault twingo Fuse box - bigbobf
Hi,

Would anyone know what is in IT225 tech fault 108 issued on 24/12/2012 aTwingo notice?

Many thanks in advance.
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Sat 26 Mar 2016 15:09
renault twingo 2013 - Renault twingo Fuse box - RicardoB

Bit confusing.

It seems to me that your car will be a "Twingo II" which was made up to 2014.

The current/new Twingo (III) (the one with the engine in the boot at the back) replaced the mk 2.

I have no idea re the fault/codes, but I suspect that the dealer thought you might be up for some sort of deal to part exchange your car for a new one.

If not, then push for the warranty repair, I would say.

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Sat 26 Mar 2016 18:20
renault twingo 2013 - Renault twingo Fuse box - bigbobf
Cthanks for the reply.

Dealer says it's a fuse box fault which is not repairable and have quoted the Renault fault note issued in 2012.

Not a good advert for Renault warranties!
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Sat 26 Mar 2016 22:54
renault twingo 2013 - Renault twingo Fuse box - Avant

There's something very odd here. I can't believe that a dealer is telling you that a three-year-old car is only fit for scrap. You need to go to another Renault dealer for a second opinion.

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Sat 26 Mar 2016 23:19
renault twingo 2013 - Renault twingo Fuse box - brum

Clear cut case falling under SOGA and/or consumer rights act.

Renault MUST meet its warranty obligations and its obligations under the above laws.

They must either fix it or give you an equivalent or better car with a minimum value based as if it was fully working without any fault. A court would also consider awarding you compensation above this if they give you any grief.

Threaten/seek legal action.

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Sun 27 Mar 2016 12:08
renault twingo 2013 - Renault twingo Fuse box - bigbobf

Brum, thanks for your reply.

I much apreaciate your advice and while not letitious by nature I will go to court if needed, I would hope it would not come to that.

Have you everheard of any instance where Renault or other manufacturer can not repir a vehicle under warrenty. Its madness to me!

thanks again.

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Sun 27 Mar 2016 14:56
renault twingo 2013 - Renault twingo Fuse box - focussed

Clear cut case falling under SOGA and/or consumer rights act.

Renault MUST meet its warranty obligations and its obligations under the above laws.

They must either fix it or give you an equivalent or better car with a minimum value based as if it was fully working without any fault. A court would also consider awarding you compensation above this if they give you any grief.

Threaten/seek legal action.

There is only one snag in you post brum - the man with the problem with his Renault doesn't have a contractual relationship with Renault under the SOGA or any other act.

He has to take action against the vendor of the car ie the dealer.

If the dealer gets taken to the cleaners in court by the customer, they then claim on Renault.

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Sun 27 Mar 2016 12:03
renault twingo 2013 - Renault twingo Fuse box - bigbobf

Hi thanks for the reply,

This is the second dealer we have been to as the first "could not identify any fault"

Initial discussion with Renault customer service indicates the dealer is correct, it's not repairable which strikes me as madness but none-the-less that is what they are saying??

There must be others with the same issue?

Thanks again for the reply

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Sun 27 Mar 2016 14:44
renault twingo 2013 - Renault twingo Fuse box - galileo

Hi thanks for the reply,

This is the second dealer we have been to as the first "could not identify any fault"

Initial discussion with Renault customer service indicates the dealer is correct, it's not repairable which strikes me as madness but none-the-less that is what they are saying??

There must be others with the same issue?

Thanks again for the reply

Just to clarify, the fuse box is faulty and not repairable. Why does this mean the car is scrap? Can't a new fusebox be fitted? If the original badly designed fuse boxes are unavailable can the current improved one be fitted, or does that entail a new ECU as well?

Wouldn't be surprised if that's the case, so they are taking the easy way out offering a replavcement car instead of doing the repair.

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Sun 27 Mar 2016 19:39
renault twingo 2013 - Renault twingo Fuse box - daveyK_UK

a few comments

the fuse box may be part of the problem, but this sounds like an ECU fault.

A similar fault occured on some vauxhalls, inparticular the vauxhall vectra C - this a dangerous fault.

Renault dealers do not have a gopd reputation and Renault UK are famous for fobbing off customers, you will need to fight this and make it public.

You personally need to inform VOSA, this warrants a full recall of the model.

what does the renault owners forum say about the matter?

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Sun 27 Mar 2016 20:09
renault twingo 2013 - Renault twingo Fuse box - elekie&a/c doctor

Unfortunately,on these and many modern cars,the fusebox is more than just a box full of fuses.It contains a lot of the electronics that make the car work,and suspect it is part of the immobiliser system.Don't understand why it cannot be replaced,as it can on other renault models.

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Sun 27 Mar 2016 20:37
renault twingo 2013 - Renault twingo Fuse box - bigbobf
Thanks to all who have responded.

My daughter was allowed to read the IT225 tech fault as in earlier post but did not understand, and the dealer would not give her a cop si I was hoping someone would have access to it, which may make it a bit clearer.

From what she understood there was no new/updated part available she asked why there is no recall for the cars, not had a satisfactory answer.

None the less I'm not going to let Renault off the hook, I'm guessing the issue is more the cost effectiveness of replacing the part, as I said previously disconnecting then reconnecting the Battery seems to "reset" the car.

I vert much appreciate your thoughts.
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