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Jaguar X-Type 2.2 - Concern re possible unnecessary work - rob8871

Hi, John, My jaguar x-type 2.2d auto (54k miles) was difficult to start, turning but not firing up on an intermittent basis. Read about egr and when I tapped it, it would start. gradually got worse and I'd have to strike it several times and pump accelerator pedal like mad. eventually took it to garage and explained to them I thought it was egr and why. they ran diagnostic and apparently high fuel pressure was only fault found. they took off fuel filter and told me fuel pump had failed and released metal filings throughout fuel system. They said there were no other faults. I was told that the pump and injectors needed to be replaced and remainder of fuel system cleared of filings. I was shown a tray of fuel with what seemed to contain a very fine 'glitter' like substance. I agreed. the result was £1800 bill. I collected car and I started it from cold next day, but it only went on third or fourth attempt. Then, after a short drive of about 1-2 miles, a new warning light came on - 'gearbox failure' with coil lights flashing. After a few trips back to the same garage, they eventually discovered there WAS a fault with the egr valve. They fitted a new egr (without advising me of the cost). Of course, I paid the bill of a further £200 because I need the car and all seems okay so far. however, my concern is whether it was just the egr in the first place and they jumped to the conclusion it was the fuel line and I've paid way over the odds and paid for work that was not causing problem.

Garage are saying there must have been two faults at the same time, and erg fault was an 'incidental' not sure if they meant coincidental fault.

Do you think I should challenge initial works carried out and charges incurred? thank you

Jaguar X-Type 2.2 - Concern re possible unnecessary work - RobJP

I would doubt it very much. They showed you all the swarf when explaining that the pump had failed, and you approved that work. They certainly sound to have done a proper job on the cleaning of the fuel system. Getting out all that swarf isn't the quickest job in the world.

As to the EGR valve, they can stick and then be fine, or they can utterly fail, at any time. It really does seem totally random.

Jaguar X-Type 2.2 - Concern re possible unnecessary work - Peter.N.

In tank pump failure is a know problem and it does result in metal particles in the filter.

I had this problem on my C5 which uses a similar engine but I just changed the pump and filter and it s been going fine since, apart from failure of the HP pump pressure regulator which may have been due to the particles as there were some lodged in the regulator filter.

I think the manufacturers instructions are to change everything in the injection system although it certainly wasn't nesessary in my case.

Jaguar X-Type 2.2 - Concern re possible unnecessary work - rob8871

We are not doubting the cost of having the fuel system replaced and cleaned but we specifically asked when we took it in if it was the ERG valve and told No!

What we are concerned about is that changing fuel system did nothing to rectify the problem that we took it in for, which has now been confirmed as the EGR valve.

We beleive that this should have been ruled out firstly before a very expensive and maybe unnecessary works were carried out.

Jaguar X-Type 2.2 - Concern re possible unnecessary work - RobJP

We are not doubting the cost of having the fuel system replaced and cleaned but we specifically asked when we took it in if it was the ERG valve and told No!

What we are concerned about is that changing fuel system did nothing to rectify the problem that we took it in for, which has now been confirmed as the EGR valve.

We beleive that this should have been ruled out firstly before a very expensive and maybe unnecessary works were carried out.

And as I said in my first reply, an EGR valve can stick, and then be fine. The garage carried out a diagnostic which did NOT come up with an EGR fault. So as far as they were concerned, at that time, the EGR valve was working as intended.

In addition, poor starting is not usually how a stuck EGR valve shows up - or if it is partly that, it also massively shows up in general running of the car - lack of performance, for example. As you have not mentioned that you were suffering from other problems apart from the poor starting, that would tend to rule out the EGR valve as the problem at that time.

I really don't see what the garage have done wrong. Perhaps you would be better carrying out your own diagnostics and repairs in the future, as you're obviously so much more of an expert than the garage.

Jaguar X-Type 2.2 - Concern re possible unnecessary work - rob8871

WOW! that was a dig and a half!

You are correct we are not the experts, they are supposed to be and we would assume not just rely on a diagnostic machine

we will leave it at that as you obviously feel that we are wrong

Jaguar X-Type 2.2 - Concern re possible unnecessary work - Cyd

At the time of taking your car in to the garage the EGR problem clearly wasn't showing up. They did, however, find an EXTREMELY SERIOUS problem with your fuel system. That swarf would have wrecked your fuel system and possibly the whole engine in pretty short order. I wouldn't call that work un-necessary

You clearly had two faults at one time.

If it hadn't been for having the EGR fault in the first place you'd never have found out about the swarf problem until your car died.

I think you got off lightly.

I'm rather bemused that despite being shown the evidence in front of your own eyes, you find it necessary to question the repair and call the garage's honesty into disrepute over this.

I used to deal with main dealers for an OE and in common with most other garages I wouldn't trust most of them to service a walking stick. I do all my own work. This time though you've been dealt a good hand.

Jaguar X-Type 2.2 - Concern re possible unnecessary work - daveyjp

EGR fault is identified with the fault code you had. Gearbox fault and flashing coil light. This can happen at anytime, in my case on the same vehicle whilst accelerating to overtake on a dual carriageway. Brown trousers time.

I was told to not to be surprised if the EGR failed every 20,000 miles! That's when I sold the car. The DPF system was also far from perfect.