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Nissan Qashqai+2 - Nissan Qashqai+2 1.5 Diesel (Nov 2011, 60,000M) - Qash+2

Hi

I have had the above car since it was 6 months old. Always serviced by the Nissan dealer. Last service was June for the major 50,000M service. Since June it has broken down 3 times. First two times (early July, only 2 weeks after service) and 5th September Nissan kept the car for a month as they said they needed to order a part. Both times it was a small plastic pipe needing replacement cause it was split, apparently. The car had been losing power, so wouldn't go above 20 miles an hour. Had to be towed.

Then on 21st September, while going up a small incline, the same loss of power occurred. then the car cut out completey as I pulled into a layby. Then all the oil appeared to come out of the bottom of the car whilst I was stationary. The RAC and the garage I was towed to both said that the oil filters had not been put on correctly and had come off.

Had car towed to Nissan in early Jan. Their email to me today says

"Sump has been removed and crank and bearings inspected, both damaged so requires new engine. At present the retail price for this work stands at £5857.39."

Obviously I'm completely gutted. Any thoughts on this situation? Have you ever seen anything like this before in a Qashqai? What could have caused it etc. Any help or comments really appreciated.

Nissan Qashqai+2 - Nissan Qashqai+2 1.5 Diesel (Nov 2011, 60,000M) - focussed

The cause of the loss of oil as witnessed by the RAC and the garage you were towed to ie "because the oil filters had not been put on correctly and had come off" sounds like the Nissan dealer's negligence, if they did the last service.

Slightly puzzling is the timeline - your car broke down due to lost oil on 21st September and you had it towed to a Nissan dealer in January?

Oil filters don't normally "come off" but they can leak badly enough to cause your problem if the sealing ring is fitted wrongly somehow or the old sealing ring stays behind and the new filter is carelessly screwed down on top of it - it eventually blows out causing a huge pressure oil leak. I doubt it was a faulty filter - rare but unlikely.

Your problem is to prove the garage was negligent, if you can get a statement from the RAC or the the garage you were towed to you might be in with a chance at the small claims court.

I have seen the filter ring blown out through careless fitting twice, but never on a Quashqai.

Nissan Qashqai+2 - Nissan Qashqai+2 1.5 Diesel (Nov 2011, 60,000M) - Qash+2

Many thanks for your response. And apologies for the misprint in my timeline. That date should read 21st December, not 21st September!

Nissan Qashqai+2 - Nissan Qashqai+2 1.5 Diesel (Nov 2011, 60,000M) - focussed

Many thanks for your response. And apologies for the misprint in my timeline. That date should read 21st December, not 21st September!

Oh well - definitely go for their jugular then.

Registered letter to the company secretary and dealer principal warning them that in your opinion they have been negligent and if they do not repair your car at no cost to yourself you will have it repaired to your satisfaction elsewhere and sue them in the county court for the cost.

But IMHO if they cannot fit an oil filter properly do you really want them rebuilding your engine?

Nissan Qashqai+2 - Nissan Qashqai+2 1.5 Diesel (Nov 2011, 60,000M) - gordonbennet

If the unservicing dealer intends to fight any claim, they've already made it difficult for the independant engineer that you would need to write a report by dismantling the engine, i have no doubt the offending oil filter is now correctly positioned or removed.

You could make contact with the breakdown company and the initial inpecting garage to see if they would be prepared to put in writing their discoveries and/or appear as witness, then i'd be inclined to contact a solicitor to see what a pro thinks about your chances of a successful claim, bearing in mind how much such a claim might cost should you lose.

If we assume the servicing dealer is not going to play nice ball, the choice of whether to pursue a claim is the one you have to make.

The alternative is to pull the vehicle from their clutches and to either get a good indy to rebuild your present engine (might not be as bad you think if you stopped immediately the low oil pressure light came on) or chuck a used good engine straight in.

Edited by gordonbennet on 21/01/2016 at 21:25

Nissan Qashqai+2 - Nissan Qashqai+2 1.5 Diesel (Nov 2011, 60,000M) - focussed

If the claim is for less than 10K it'll go through the small claims track of the county court - it won't cost much to lose, just the court fee and own expenses.

Legal costs don't get awarded in SCC.

Nissan Qashqai+2 - Nissan Qashqai+2 1.5 Diesel (Nov 2011, 60,000M) - gordonbennet

Thats good, but unless the OP can get some credible convincing support from the breakdown chap and the intial mechanic, hopefully skilled time served people, then the dealer will simply say it was run low on oil and seized.

Not trying to put OP off, i hope he gets some justice here.

Nissan Qashqai+2 - Nissan Qashqai+2 1.5 Diesel (Nov 2011, 60,000M) - Qash+2

Hi there, thank you all for this great advice. I emailed the dealer with just a simple email asking 'what could have caused this problem'? And have received the following email back ......

Good morning Sorry for taking so long to come back to you but I wanted to make sure that I had all the information first. The problem stems from an internal fault within the oil pump causing oil starvation to the turbocharger. because of this the bearings fail on the turbocharger and disintegrate sending particles of metal throughout the engine. Because of a similar problem with a same spec vehicle previously I asked for the technician to remove the sump to check for damage to the crankshaft and relevant bearings, upon inspection these where found to be scored and resulting in the conclusion that the engine required to be replaced. The brand manager was informed and contacted Nissan about the issue and Nissan have agreed to pay a 75% contribution towards the parts but will not contribute towards the labour charges. Any thoughts on what I should do?
Nissan Qashqai+2 - Nissan Qashqai+2 1.5 Diesel (Nov 2011, 60,000M) - gordonbennet

75% of what?, new full engine? you get a new engine fitted for labour charges only, which might be 20 hours @ what? up to £100 an hour plus your 25% of an estimated £7000, so your bill could be about £3500ish...hopefully less if you can come to some agreement about either a fixed labour quote or a better hourly rate with a firm quote for hours.

What if its a new crank and bearings, or a short engine (i reckon thats what they have in mind), you might end up with 30 hours labour by the time rebuild is complete, cost of parts 25% of anything between £1500 and £3000, so you might end up paying out up to £4000, again much depends on what you can get re labour charges...bear in mind you do not want a mech rushing a rebuild cos he's on a fixed time allowance.

Thats not taking into account the cost of new turbo either (required for full or rebuild), plus pipework, or the new oil pump etc which will be required for rebuild.

Personally i'd want a new engine and not a short block or worse still new parts like crank and bearing being fitted, cos you won't know how many engine rebuilds the mech doing the job has been involved in for one thing nor how thorough he is in finding the nasties now loose in the oil system, and its worse value for you in the long run as its more labour intensive, and when you come to eventually sell the car (another thing to consider) a new engine fitted @ 60k is a private sale bonus, but you won't want to put in your ad that some unknown mechanic has stuck a new crank and bearings oil pump and turbo nor would a short engine be as desirable as a full engine.

I would visit the service manager and involve the dealer principal and get better definitions of the failure and what they intend to fit to the car, obviously if a poorly fitted or poor quality oil filter pouring oil out was the cause of the problem the evidence is now long gone...so all IMHO you can do with this garage is try to pin them down to a fixed cost for you and then decide if it's worth proceeding.

It might be cheaper for you to get a used engine complete with turbo and all ancillaries fitted by an indy, but that's for you to decide after you've negotiated more.

Hopefully someone else has got better answers for you.

Edited by gordonbennet on 26/01/2016 at 10:22