My airbag didn't go off in a serious accident - are Volkswagen liable for the injuries I suffered?

My Volkswagen Golf was hit from the rear by an SUV at over 50mph. My front and rear passenger airbags went off, mine didn't. I had facial injuries, was knocked out for 20 mins and off work with very painful...

My Volkswagen Golf needs a new EGR after having the emissions fix - what now?

I had the Volkswagen emissions fix carried out on my 1.6 TDI Golf in December 2016. Today, I'm informed by my garage that my car needs a new EGR valve. I fitted a new EGR valve to the car in October 2015,...

Do I have to take my car to a main dealer to keep the warranty intact?

I've just bought a new Volkswagen Golf. Do I have to take it to a Volkswagen dealer for servicing or can I take it to my local garage as long it's stamped and they use Volkswagen parts?

Does my car need to be dealer serviced to maintain full service history and warranty?

I have a 2016 Audi A3 sportback S-line. Very pleased with it, but it's now due its first service. Do I need to go through Audi? I have an excellent local garage who will inevitably undercut the prices...

I'm using a scrappage scheme to buy a new car - can I get a refund of my unexpired road tax?

I'm using Volkswagen's scrappage scheme to buy a new Golf. Can I claim a refund of the unexpired Road Tax on my old diesel car? One salesman told me that I can and another claimed that, because the car...

The fan in my Volkswagen Golf keeps coming on - is this a symptom of the emissions fix?

This will be the third time I have taken my Volkswagen Golf to the garage that did the emissions fix. Is it normal for the fan to come on randomly (on short and long journeys)? I did get told the first...

I have had to pay for a replacement EGR after just 24,000 - should Volkswagen contribute?

I had to pay for a new EGR valve on my Volkswagen Golf 1.6 match at 24,000 miles. The car was fully serviced at the dealership but still had a bill as Volkswagen said they were not responsible for the...

My Volkswagen has improved since the emissions fix - is this unusual?

We have a Volkswagen Golf 1.6 TDI which has had the software fix applied. Over the last month or so we've had a number of trips to London covering A and B roads using premium fuel and within the speed...

The dealer refuses to replace/repair my faulty car - what should I do?

I bought a secondhand Volkswagen Golf for £5000 from a dealer. It developed serious power issue after two months. Dealer refuses to accept liability but offered to pay half the cost of repairs in his affiliated...

Am I safe to consider any of the VAG diesels on the used market?

I'm looking to replace my car with a used Estate/SUV and at the moment am discounting all VAG diesels because of the doubtful emissions fixes. Am I safe to consider any of the VAG diesels on the used market?