My daughter hit a car at 5mph and the driver is claiming whiplash - can we do anything about this?

My 22-year-old daughter was second in line at a local roundabout in rush hour traffic. The Mercedes-Benz GLA in front went, but then slammed on his brakes as he saw a car coming from the right on the roundabout....

Can an insurer refuse to pay out following an accident because of an MoT advisory on brakes?

The insurance company of a friend refuses to pay out. She went into the back of another car on the motorway because she was not paying attention and admits fault due to her carelessness. As she had not...

I had a hire car after an accident - why am I now being asked for information about it?

In May, someone drove into the back of my car. She admitted full liability and I had a witness. My car got written off and I sustained a whiplash injury. During this time I had a hire car, the hire company...

My new car is 14 insurance groups lower than the previous one - so why has my premium gone up?

My wife recently changed her car from a Land Rover Freelander, worth £2000 and insurance group 23, to a Renault Clio, worth £2000 and insurance group 9. When I changed the vehicle on our Admiral insurance...

Why has my insurance premium increased for a lower insurance group car?

I just replaced my 2009 MX-5 2.0 Roadster 175PS with a 2011 Ford Focus Estate 1.6 diesel 115PS, both valued at £7000. I'm 62 and retired. My insurance company want to raise my premium from £425 to £600....

A driver almost hit my car and is taking the case to court - what will happen?

Last year I was coming out of a parking space as a car came round the corner. Thankfully, I braked (was only doing 1mph/2mph) and the cars did not touch but I was in shock as it was the closest I have...

Headrest in Toyota RAV4

I test drove a Toyota RAV4 and everything was fine except the headrest. We want an upright driving position, but the angle of that headrest forces a sofa driving position. It's not good for the back, especially...

Why don't drivers adjust their head restraints and record the evidence to refute whiplash claims?

There has been recent correspondence regarding dubious whiplash claims. There is a simple solution, which I am surprised has not received publicity. As most modern cars have head restraints that adjust...

Why do insurance companies make it so easy for people to make fraudulent insurance claims?

I was interested in the letter from JL, of Coldstream. I too had a collision with another vehicle, although I was sideswiped and rubber was exchanged from the front offside bumper of my Ford KA and the...

The third party in an accident is fraudulently claiming whiplash - is there a precedent for this?

My partner's daughter recently ran into the back of another car very slowly and there was no damage to either car. There is photographic evidence to back this up. The other party is now claiming for whiplash...