A garage that lent me a courtesy car five years ago now wants £1700 - what do I do?

I had a car accident over five years ago, the driver was convicted of dangerous driving. I had just bought the car and it was written off five minutes after leaving the garage. The garage had let me drive...

Why am I being asked to prove I can't afford to hire myself a car after an accident?

I'm a taxi driver and I was reversed into in a supermarket. There was damage to the back door/panel and the wheel. I was given a hire car as I needed to work and my car was considered unroadworthy. But...

What are the boot dimensions of the Toyota Corolla?

I'm about to go to South Africa for a couple of months and will probably hire a Toyota Corolla. However, I cannot find out the dimensions of the boot, and I need to know because the hire company insist...

Poor customer service from Hertz

I booked a Hertz Prestige BMW 2 Series Active Tourer several months in advance (the idea is that you get that type of car with leather seats etc) but I ended up being given a fairly basic Cactus. Hertz...

Hiring a car abroad

We are shortly going on holiday to Austria. Although mainly walking we may wish to hire a car for a day or so. I remember something about extra things you need to do with DVLA now. Do I have to sort it...

Car hire query

I'm hiring a car in Spain. Full/Full I understand, but what is "pre-purchase, refunds given"? Until a week ago easyCar said pay for fuel on arrival "plus an admin charge for refuelling logistics", which...

Car rental firm has charged me for broken light - do I have to pay?

I hired a SEAT Alhambra last week from a national rental company. After returning it, I got a bill for £250 for a damaged fog light, which I knew nothing about. Is there any recourse I can take to get...

Is it possible to hire a car and trailer to tow a vehicle?

I have imported a classic vehicle to the UK and it has arrived at Felixstowe. I expected to be able to easily rent a car trailer along with tow vehicle and bring it to my home in Leicester. However, after...

Sports car hire questions

I am trying to arrive at a shortlist for a change of car. I am currently considering a Volkswagen Golf GTI; Golf R and BMW 328i. It's not much of a problem to arrange a short, salesman-accompanied test...

Car hire at Malaga Airport - what do you think of this?

Seeing in your column the many horror stories about car hire abroad felt it only fair to recount our recent experience at Malaga Airport. We had booked a car via multi choice web site which came up with...