I wonder if you could advise on an insurance claim situation. Our Audi Q3 was damaged in a car park, whilst I was in the shop. When I returned to my car a gentleman approached and apologise that he had hit my car, damaging a door and front side panel. It was decent of him to do that, and we exchanged details. I'm with Audi Insurance, he's with Royal Sun Alliance. RSA then called me - before Audi Insurance called me back - and said that their client admitted responsibility and offered to repair my car, without paying any excess. They have repeated the offer in an email, but I haven’t taken up this offer until I speak with Audi. My first thought were to let Audi deal with everything. However, providing they arrange the repair with a reputable firm, it seems that them doing the work is convenient and we haven’t had a claim on our insurance? Are there any issues in getting RSA deal all this?