What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Reverse gear in our Citroen C4 Grand Picasso has been damaged - could my wife have caused this?
My wife put our Citroen C4 Grand Picasso in reverse gear on our drive, and as she started to move backwards there was a loud bang and the car shuddered. She checked she had not hit anything, started up again and drove off. The upshot is that the dealer, on checking a reported clicking noise thereafter in the gearbox, stripped it out and found that three teeth on the reverse gear were slightly burred. Citroen UK have refused a claim under the warranty, citing driver error, and remarked they had never seen this before. Is it possible my wife did cause this?
Asked on 29 August 2010 by shocked
Answered by
Honest John
It's only driver error if she put it in reverse while driving forwards. Tell them to fix it, you'll pay, then take the matter to the small claims track of the county court. I wonder if the electric parking brake refused to disengage, or if she didn't put it into gear properly. That latter possibility is the dealer's only defence.
Similar questions
My partner bought an approved used 2011 Honda CR-V with a one year warranty less than a week ago. On four occasions it's jumped out of first gear when doing less than 10mph for a few hundred yards. Are...
My 2012 Nissan Juke CVT has developed a transmission problem and requires a new gearbox costing £7000. The car has only done 28,000 miles and we bought from new. It has been serviced and maintained by...
I purchased a 2011 Skoda Fabia TSI with 19,119 miles on in May 2014. Today - with 31,800 miles on the clock - the DSG has died. The car is only driven about 4000 miles per year. How do I go about pursuing...
Related models
.jpg?width=115&height=75&rmode=crop)
Good value seven-seat people carrier. Immensely versatile. Easy to drive, good view out for all passengers. Three Isofix fittings across the centre seats.
Elsewhere on 
.jpg)
