What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Is a dealer legally compelled to provide spare parts quickly? My Citroen C4 Picasso has been waiting for six weeks.
My Citroen C4 Picasso broke down six weeks ago and I had to leave it at an approved Citroen dealer and return to Edinburgh by train. It is out of warranty by six months. Citroen are still unable to give me a date for a replacement part, far less fix it. In the meantime they will not give me a courtesy car as my car is out of warranty and also as a result of the franchise system, with me being in Scotland now. In theory I can understand both these issues, but wonder if there is a legal obligation for a manufacturer to be able to provide a replacement part within a reasonable timeframe for a car which is only just out of warranty?
Asked on 18 August 2010 by jules@
Answered by
Honest John
No legal compulsion, no. There probably should be. But I would take a proactive stance, find out exactly what part is needed and start searching for it myself rather than leave a dealer to source it from Citroen central supplies.
Similar questions
My Freelander 2 was shunted in mid-September. The other car was a write-off but there was hardly any visible damage to mine. However, the absorbent cones behind the bumper and the bumper itself have had...
My 10-month-old Hyundai i10 has been in the local dealer's workshop for a month, waiting for a head gasket to be sent from India. I have made a verbal complaint to the head office and the workshop staff...
I had a low impact bump causing damage to rear bumper and small dent to body work above bumper. I claimed on my insurance and my Toyota RAV4 was allocated a date for estimate to be carried out at appointed...
Related models
.jpg?width=115&height=75&rmode=crop)
Versatile five-seat cabin with a 500-litre boot, plenty of clever touches inside, easy to fold rear seats, comfortable ride, decent value for money.
Elsewhere on 
.jpg)
