I recently returned from a holiday and had left my vehicle in an airport car park. The procedure was to park the car in a bay and hand in the keys to reception for them to take the car and park it in a secure location, and then bring the car to the collection spaces on my return. The due date of the flight was cancelled due to the ash clouds. I called the car park and advised them of my delay and so they were informed. On my return we loaded the car and I noticed the side of the car was marked. I reported the incident, the receptionist took photos and asked me to sign a report outlining the incident. On closer inspection the car is not dented, but the scratch is deep and has gone through to the primer, so I can't just polish this out, it needs to be repainted on two panels.

I have made contact with them and they advised that they will not take any responsibility. I have asked for their procedure and proof why they are not responsible and all they can respond with is refer to their terms and conditions. I have read their terms and conditions, which state nothing about car being dented or scratch, only mechanical breakdown. I am at a dead end as to what to do next without taking legal action.