I purchased a Nissan Qashqai Acenta 1.6 CVT approximately in October 2015. It was an ex-motabilty, done less that 8,000 miles and had been serviced 3 times since new. After completing somewhat less than 10,00 further miles, the CVT gearbox has failed and needs to be replaced at a cost of £6,000 replacement parts and circa £800 labour. Nissan have agreed as an act of goodwill to pay 75% of the cost of the parts. Obviously I do not know but, from further conversations, I believe that Nissan would have paid the whole cost of the part had I had the car serviced since buying it. Unfortunately I had delayed getting the car serviced at its first MOT in July as my garage had agreed that 4 services for a car that had done 14,00 miles was excessive. I have not contacted the dealer about this issue as I do not think I have any hope of redress from them.

In the circumstances is the offer of 75% reasonable? Do I have any hope of further redress? Also I understand that, in the USA, at no cost to owners of Nissan cars with CVT gearboxes the warranty on that part has been increased from 5 years and 60,000 miles to 10 years and 120,000 miles and that any owner that had paid for repairs before the warranty was increased would get a full refund of the cost including labour. Why is there such a disparity of treatment between the UK and USA?