Ford recall has ruined my car's LED headlights

Ford recently issued a recall on the LED headlights of the Ford Galaxy. My local small Ford service centre has done the work, but the LED lights are now darker and slower to react. I got in touch with Ford about this issue but no results so far. What further action can i take?

Asked on 30 September 2016 by Ironside

Answered by Honest John

Between you and the dealer who supplied the car to sort it out. The supplier is normally liable, but since this is a safety related recall R/2016/113, Ford, via the dealer is legally compelled to fix it and to keep you on the road in a safe car until they do, or buy your car back.

Tags: legal and consumer advice recalls technical issues headlights

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