New car has broken down - can I reject it? | Ask Honest John

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New car has broken down - can I reject it?

I picked up my brand new Ford EcoSport a few days ago. Within 24 hours, it had a steering lock fault and would not start. I was forced to call out the AA, who towed it back to the dealer. Where do I stand legally? Can I reject it?

Asked on 11 February 2016 by Jessica14

Answered by Honest John

If you want to reject it the Consumer Rights Act 2015 gives you the right to. But it's probably a simple glitch with the ignition switch that can be fairly easily fixed. Whatever you do, do not suspend repayments until rejection has been accepted by the dealer.

Tags: rejecting a car legal and consumer advice review-of-2016

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