What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Faulty gearbox on C-Class
Two years ago I purchased an "Approved Used" Mercedes C180 for my wife, the vehicle less than one year old, approx. 12,000 miles. On multiple occasions through following two years (between 5 and 10 I estimate) the car has been into the dealer to remedy a problem with the gearbox (snatching gears) which occurs when the car is cold.
The fault has never been remedied despite me demonstrating it to technicians when the car is cold, the last adjustments that they made to the gearbox actually made the car feel worse.
I am now faced with a situation whereby the car's warranty expired yesterday and any future repairs will only be dealt with on a goodwill basis (I have confirmed this with Mercedes-Benz UK).
How on earth can this be reasonable or even legal when I have been fulfilling my obligations within the warranty period by giving the dealer ample opportunity to remedy a mutually identified fault?
The fault has never been remedied despite me demonstrating it to technicians when the car is cold, the last adjustments that they made to the gearbox actually made the car feel worse.
I am now faced with a situation whereby the car's warranty expired yesterday and any future repairs will only be dealt with on a goodwill basis (I have confirmed this with Mercedes-Benz UK).
How on earth can this be reasonable or even legal when I have been fulfilling my obligations within the warranty period by giving the dealer ample opportunity to remedy a mutually identified fault?
Asked on 26 January 2016 by Phil Russell
Answered by
Honest John
Presumably automatic? Could be a symptom of moisture in the transmission fluid. Possibly curable by a change of transmission fluid. The problem is that it's such a minor irritation the dealer can't justify changing the transmission completely.
You could suggest to him that because you bought the car from him and because he never fixed it, you are entitled to a fix under Clegg v Olle Andersson 2003 House of Lords and if the dealer cannot fix it you will take the car tyo a member of www.fedauto.co.uk and if he can fix it sue the dealer to foot the bill.
You could suggest to him that because you bought the car from him and because he never fixed it, you are entitled to a fix under Clegg v Olle Andersson 2003 House of Lords and if the dealer cannot fix it you will take the car tyo a member of www.fedauto.co.uk and if he can fix it sue the dealer to foot the bill.
Tags:
automatics
gearboxes
Similar questions
Are there any reliable DSG transmissions used in Volkswagens? If so, which makes and models use them?
Which five-year-old SUV has the most reliable automatic gearbox?
The original Ford EcoSport automatic had a problematic dry clutch transmission which was the subject of several successful lawsuits in America. This clutch was later replaced by a torque converter but...
Related models
.jpg?width=115&height=75&rmode=crop)
A big improvement on the previous C-Class. Feels well built and robust. Very comfortable and refined. High quality ride. Good CDI diesels.
.jpg)
